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Enquiries/Recommendations Customer Service Issue/Warranty Issue/etc, share your experience here.
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sheng291
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Dec 27 2013, 07:42 PM
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Just sharing my experiences on warranty claiming.
I am using a Hp old lappy (G42), I didn't do maintenance on my laptop and recently my laptop has overheated and something broken down. I opened up myself and o all the checking but don't know what's the problem.
I sent it to service center, 1 week before warranty ends, and the service center take my laptop even though it is obvious that I opened it before (screw lost). Within 3 days my laptop is getting fixed, mother board changed and done some maintenance on the cooling system.
Personally don't like the quality but I have to say such service is great!
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sheng291
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Dec 27 2013, 09:28 PM
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QUOTE(shin2l @ Dec 27 2013, 09:10 PM) What kind of "quality" you dont like? I think is ok right, motherboard renew, cooling system refresh. Usually this all service cost you more than RM3xx. I am refering to laptop quality, not service quality. Perhaps I got a low build laptop, but I used a Toshiba laptop before and that was great , especially better cooling system (my palm always get heated, and the temperature inside can up to 80 or 90), both bought at similar price
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sheng291
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Dec 27 2013, 09:29 PM
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QUOTE(-kytz- @ Dec 27 2013, 09:21 PM) Currently eyeing a HP laptop, your post makes me wanna get it more  haha, but I afraid it might subject to service center.I done my service in Melaka and it is great.
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sheng291
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Dec 27 2013, 09:43 PM
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QUOTE(shin2l @ Dec 27 2013, 09:31 PM) Well, bcs it is HP, they "heritage" what Compaq had Toshiba Satellite model is well known of screen problem haha, never try compaq before so not so sure, yea, my friend who bought the same model with me had screen problem within 1 week, but i am fine throughout my 3 yrs usage..perhaps I am the lucky one XD
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sheng291
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Dec 27 2013, 09:59 PM
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QUOTE(shin2l @ Dec 27 2013, 09:51 PM) you are really lucky, two of my friends had Toshiba Satellite model, two also had screen issue. FYI, I remembered I read one thread long ago, it described when open Microsoft Office in Compaq, temperature shoot to 100+ C haha, the laptop is already 5 yrs old, my bro is using it and the screen still working perfectly, just having some problem with the battery. oh..i have installed some software to check the temperature and my laptop does hit to around 90 when running game or huge software. I almost can cook egg on the palm rest
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