Brand : Apple
Laptop Model : Mac Book Pro Retina Late 2012
Warranty : (Still Under warranty)
Shop location : Apple Service Center in Mid Valley Wouth Tower
your story :
I bought this machine for RM6.8K. On the 3rd day of the laptop usage, my F1 button hinge came off. So i took it to the service center on the 6th day since caught up with working.

The funny thing is that when i approach them with my problem. They look so puzzle and agree to fix it for me. They did exchange a new F1 key for me.

This Malay Staff ( don't say i'm racist; I'm not ), He told me a stupiest thing ever. He says we doesn't cover accidental damage. I got very pissed off and i scolded the staff for tying to con my money which is rm50 for 1 key.

I asked the staff whether i'm so free to purposely waste my time to damage the key hinge ( which is highly unlikely can be done purposely) and have to come all the way to the center and waste my time.

My mac is purchase not enough 1 week and they are saying they charging me for a new keyboard key. What a nonsense man!

When i make noise obviously the other staff came over to confront to me. They ask for forgiveness due to the staff is new.

i got so pissed off i lecture all of them for being arragont for placing the blame on me and let alone a staff which has no experience at all and make up stupid statement. I even ask them what do their warranty actually cover up.

and i know the term of ' there's always rotten apple in a basket of apple'. Everyone's story is different.

To you lads who send your laptop for service, be sure to know what is the cause of the problem and standard price fixing.

This post has been edited by goner: Dec 11 2013, 03:01 PM

ya man it's totally ridiculous! Ya i got it for free. i spoke to the head of the staff which happen to be there. At first they refuse to do it for free, i ask them to track the serial number of my mac book surely they can track when is my purchase date. This malay staff gave excuses say server down la, he's new here dono how to use the system.

Luckily that time i bought my receipt along. Only they agree to fix it for free

just pure laziness. you as a customer services should acknowledge what you know and what you say kan? don't simple give wrong info to customer. 1 keyboard key cost RM50.

pure face palm.