By service center tech?

4.3 is out according to taiwan user    some say the upgrade solve the purple tint issue 

not many user success upgrade to 4.3 due to too many at once so not really many people feedback yet, some of them said in 4.2 no purple tint and 4.3 also no problem, but got one guy said 4.3 still purple tint, all from http://www.mobile01.com/topicdetail.php?f=...8&last=46302893

i think have to wait few more days only can confirm because their server(taiwan) crash

all ppl are excited when there is new update released and therefore crashing the server.
another type of DDOS attack lol.. just that it was created by the hype of the user

so malaysia can update ad not? phone not with me cant test yet   

Just checked it, no update available yet. be patient bro..

because my phone will reach the outlet that i bought today, sent to repair but now havent got the call from the outlet yet. so if any wrong i sure complain kao kao and request for refund ma, but if 4.3 fixed then diam diam lo

I hope this 4.3 update will fix the purple tint issue cuz before updating to 4.2.2, my phone never have this problem.

if you return within 14 days of your purchase with a slight cosmetic defect, they surely do 1 to 1 exchange? or whine abt repairing it? I think should do 1 to 1 exchange right? OR depends on the issue you got with ur phone. But off course issue means something which is not normal which is why you RMA it anyway lol.

Anyone with some input on this?

I think they will only fix for you unless you whine very hard in front of them, there might be a chance of 1 to 1 exchange 

I just receive a HTC survey form!!!

I will write like crazy on this:
  6. Please use this box to tell us what you would most like improved based on this experience with HTC Customer Service. 

1) Please improve the Customer Service and the technician skills. I have waited too long(3 weeks) for my phone fix and it wasn't satisfactory and I have to sent it in again. The quality control wasn't there. When i get my phone after repair of purple tint, the power button sunk and volume control loose. Even the customer service people also advise sent in. You can see how user lack of the confident on HTC. The skills of the technician need to be upgraded because when they repair it , it doesn't do a professional job.

2) The customer service and technician system need to be sync so they can know what is going on. Every time I ask, they don't know what is going on with my phone. I don't blame the customer service people but the system and process flow. It need to be changed.

3)If the stock or parts are not enough, please indicate the purchase earlier so that the user don't need to wait. I waited 3 weeks for parts only....but the customer service told me less than 1 week when I sent in. If I know the service center lack of parts, I won't sent in first till the parts arrive. The service center should advise me earlier because my phone are working fine but the camera have purple tint. I bought the phone for 4 months and 1 month of it was in service center. I still haven't get my phone till today.

4) Lack of feedback. There should be a system/webpage indicate the phone progress status. This will reduce the customer service job because users can check online on the progress. You need to have a system like DHL/POS system where it indicate the status. It will really help the user satisfaction.

i said them already I want a replacement new phone! thru emails and thru phone calls too.

confusing. HTC said software, some user said hardware. 

Of course htc will say it's software , coz they want to sooth the customer . if they admit the problem is due to hardware , htc's reputation will be spoilt .. coz some of them are forced to send back their phone to service center .. in Malaysia , the service system is so horrible ... i think i should sell off my phone once it's back ... my repaired unit is going to come back tmr ... prepare for the worst ...