If I am not mistaken,
Previous case,someone exchanged (or got repaired),tested on the spot no problem,
went home and problem occured

ok tq

is not HTC's fault for bad customer service...

is malaysian punya attitude bad la...

HTC is a company... not a customer service representative..

malaysian problem...

see other countries ... where got this kind of problem?

did you read the news?

HTC announced that the camera issue is due to software bug issues...THAT AFFECT SOME HTC ONE USERS... (NOT ALL)!!!!

yup... perfect HTC one here..

eventhough the specs is not as good as others... the smoothness... is miles ahead than others especially samsung

what you talking about ?

we dont understand your english!!

If got repaired means he did not test before buying, that's why it had to be repaired.

True, I'm now using Sony xperia ultra, the screen is great but still not as smooth as HTC one. My ideal phone will be HTC one body, iOS OS and Sony zi lens

^
he answered your question

Hi, TS pls add me to the silver list. thx

cos im a * , what da ya dun undastand chukle?

just bought a htc one silver set... ^^

i received my ONE from SIS after 3 weeks with them....they explained they changed the camera module, but now the purple thingy back again wtf !!!!!! i believe this is more on hardware side as my friend unit is perfect until now

HTC Malaysia gone case already

Cannot help but reply on this.

It IS HTC fault for bad customer service. They're the PRINCIPLE company that APPOINT the customer service provider.

The same as main contractor that employ sub-contractor to do their job. Legally, all dealing will be between the main con with customer. Sub-con is a REPRESENTATIVE of the main con, so whatever fault appear, main con will be legally responsible.

This post has been edited by Cavino: Sep 23 2013, 10:32 AM

Hi man, my Tribunal filing already confirmed for hearing, it is 14 working days from receiving the filing.

They categorize my claim under:
"B01 - Perlakuan mengelirukan berhubung dengan barang yang dibekalkan iaitu mengenai sifat, proses pengilangan ciri-ciri kesesuaian bagi maksud atau kuantiti barang itu."


Please share the SOURCE of your news. Link please . I did not see HTC announce anything other than keeping quiet.

Dear korbin, you can file for tribunal at https://ttpm.kpdnkk.gov.my
I have done the same.

Please take note when filing tribunal, you file it against the company you bought it from. I think 3 weeks is unacceptable

Customer Services Satisfaction Survey


You recently contacted HTC Customer Service and now, to help us understand how to make our customer service the best it can be, please answer a few quick questions about your recent experience. (The survey should only take you a few minutes.)




1. Based on the experience you had during this most recent contact with HTC Customer Service, how likely are you to recommend HTC to your family and friends? (On a scale of 0-10, where 0 = You will definitely not recommend HTC and 10 = You will definitely recommend HTC)(*Required)

10 (You will definitely recommend HTC)
9
8
7
6
5
4
3
2
1
0 (You will definitely not recommend HTC)


2. Is this the first time that you have contacted HTC Customer Service, about this particular problem?(*Required)

Yes
No, I have contacted HTC once before about this problem
No, I have contacted HTC twice before about this problem
No, I have contacted HTC 3 or more times about this problem


3. Has the problem you contacted HTC Customer Service about THIS TIME been resolved?(*Required)

Yes
No


4. Overall, on a scale of 1 to 5 how satisfied were you with THIS, your most recent experience of HTC Customer Service?(*Required)

5 = Very Satisfied
4 = Satisfied
3 = Neutral
2 = Dissatisfied
1 = Very Dissatisfied


5. What was the purpose of contacting HTC Customer Service on THIS occasion?(*Required)

I was not able to use my phone at all because it had completely stopped functioning
I was still able to use my phone but with some problems or difficulties
I needed help to use the features or settings on my phone
I needed technical advice on how to improve the performance of my phone
I wanted information about HTC products and services including software updates
Other purpose. Please specify


6. Please use this box to tell us what you would most like improved based on this experience with HTC Customer Service.


7. Would you be willing to receive an email invitation asking you a few further questions about your experience with HTC?(*Required)

Yes
No


Thank you for taking part in this survey.
Your participation is much appreciated and we will use this feedback to make improvements to our service.

I just receive a HTC survey form!!!

I will write like crazy on this:
6. Please use this box to tell us what you would most like improved based on this experience with HTC Customer Service.

1) Please improve the Customer Service and the technician skills. I have waited too long(3 weeks) for my phone fix and it wasn't satisfactory and I have to sent it in again. The quality control wasn't there. When i get my phone after repair of purple tint, the power button sunk and volume control loose. Even the customer service people also advise sent in. You can see how user lack of the confident on HTC. The skills of the technician need to be upgraded because when they repair it , it doesn't do a professional job.

2) The customer service and technician system need to be sync so they can know what is going on. Every time I ask, they don't know what is going on with my phone. I don't blame the customer service people but the system and process flow. It need to be changed.

3)If the stock or parts are not enough, please indicate the purchase earlier so that the user don't need to wait. I waited 3 weeks for parts only....but the customer service told me less than 1 week when I sent in. If I know the service center lack of parts, I won't sent in first till the parts arrive. The service center should advise me earlier because my phone are working fine but the camera have purple tint. I bought the phone for 4 months and 1 month of it was in service center. I still haven't get my phone till today.

4) Lack of feedback. There should be a system/webpage indicate the phone progress status. This will reduce the customer service job because users can check online on the progress. You need to have a system like DHL/POS system where it indicate the status. It will really help the user satisfaction.




This post has been edited by jeffreyp: Sep 23 2013, 11:47 AM

Anyone knows when will HTC Mini come out in Malaysia? I prefer the smaller size screen...