story telling time

6/9 sent my HTC ONE to repair through Senheng

17/9 email to Senheng and HTC asked my phone's status
Senheng said manufacture just receive my phone on 17/9
HTC said didnt receive my phone
Solution : F Senheng and request an explanation

18/9
Senheng said phone was with SiS
HTC said didnt receive
Solution : F Senheng again and request for refund

19/9
Senheng said phone with SiS
HTC said didnt receive
Solution : ask Senheng's management to deal with me and F them kuat kuat because took so many working days still didnt manage to send my phone to HTC SC

i phoned HTC once again and they said phone no with them
after a while, receive phone call from Senheng Manager and he said phone is ready collect tomorrow, and he said every time i checked with HTC just provide my IMEI#, so HTC cant check it, have to give them Serial#. But, everytime i check with HTC, HTC request my IMEI# but not Serial#, how weird.

So, Senheng's Manager said my phone will send to me next week due to weekends. After the call, i phoned HTC once again and they just request my phone#, didnt request my name and IMEI#, and HTC told me my phone is ready for collect tomorrow, how's weird? because everytime i phone to HTC, they will ask my name, phone# and IMEI#.

Now, waiting for my phone, and if my phone's problem (red spot in the middle when in low light condition) still exist or turn to worse, will file all things to Consumer Association and e Tribunal.

This post has been edited by cshen94: Sep 19 2013, 07:41 PM

hi from penang, my experience is, dont buy from Senheng because trouble me a lot, can refer to my post.
and i dont think blue set already released in Malaysia

it is because Senheng can buy with installment, first and last from Senheng
and this is new bought set on 26/8 found the problem on the first day using it, before sent to repair, also deal with them before and request an one to one exchange, but the set they provided having purple tint issue so i didnt take it

senheng really gave me a "unique" and different shopping experience


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next time i'll buy phone below RM700 after this "unique" experience LOL
if this phone still having problem or even some minor problem, will ask them to send to repair again and find Consumer Association to assist me(contact with CA before)

dont know, didnt buy anything there before

i noticed there is some purple pink on the front floor there

so there is SIS and Brightstar centre in Penang ??

HTC malaysia do provide free to pickup phone service, it will take about 2 working days, however, i didnt try it

i think no more since HTC didnt mention it


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open your camera and place your phone on the desk, see what colour you get, if it is black then normal, if purple, then......

you can take picture in low light or dark condition to test it too

my next phone, hmmmm below RM700 phone maybe. first time bought phone above 2k then kena problem, really takut ad

from mobile01 (taiwan forum), people said official 4.3 had released, anyone tried? my phone still in hospital cant try now

http://www.mobile01.com/topicdetail.php?f=566&t=3561488&p=2

This post has been edited by cshen94: Sep 24 2013, 03:31 PM

not many user success upgrade to 4.3 due to too many at once so not really many people feedback yet, some of them said in 4.2 no purple tint and 4.3 also no problem, but got one guy said 4.3 still purple tint, all from http://www.mobile01.com/topicdetail.php?f=...8&last=46302893

i think have to wait few more days only can confirm because their server(taiwan) crash

so malaysia can update ad not? phone not with me cant test yet

because my phone will reach the outlet that i bought today, sent to repair but now havent got the call from the outlet yet. so if any wrong i sure complain kao kao and request for refund ma, but if 4.3 fixed then diam diam lo

http://www.mobile01.com/topicdetail.php?f=...8&last=46311374

for those who s-off their phone, here's the official 4.3 pack, sorry is chinese tutorial

got message from the shop i bought and said phone is ready for collect, sent on 6/9.

check on spot, camera okay, no purple tint, no red spot

came back home, open camera again, red spot(sent to repair because of red spot)

now go the shop and ask for refund, if they dont, file to consumer association

PS:bought this phone on 26/8, use few days then sent repair ad

silver set

just came back, because got my phone today from repaired and the problem still exist, so went to the outlet ii bought and told the manager about this issue(red spot in the middle while in low light condition).

he said it might be angle problem and said, if i want to, have to send to check and service again, then he gave me a email of SiS management and asked me to asked for help

after that, i directly went to consumer association and fill from to complaint, staff there said since i requesting for refund have to go tribunal tuntupan pengguna and pay rm5 and fill the form(just like our forumer Jason shared)

then, i phone to the outlet's manager and requesting to refund, he said he cant make decision and have to discuss with office.

after that i phone to the HQ of the outlet again and requested a refund again, just a double complain.

i think i'll go to buy the from and fill it tomorrow