i have make noise already

o and i still got 1 more year warranty

Thinkpad series with on site support is very good.

Y series, just upgrade to on site warranty, service is also good.

If warranty is carry-in warranty, just send to SC run by IBM, service is good.

I'm beginning to suspect there is a plague in LYP. Service level of SC (for any brands) in that building is getting worse ...

This post has been edited by nexus2238: Oct 5 2013, 01:01 AM

Good service in Puchong Authorized Service agent.. got my Y580 fixed in 3 days with a new motherboard. No problems so far for 5 months.

So, laziness and rudeness are contagious ?
btw, mind clarify the difference of on site warranty and carry-in warranty?
and how to check status whether our machine is under which warranty?

Ask your, which service center is that. Bcuz, i send mine at Lifetech Technology Service near Seremban. 3 weeks still not done.

And now, Im still waiting for it

Puchong? 3 days? Arghhhhh. I better read this thread before I send my Y500 to Seremban service center. 3 weeks and still waiting!!!!!!!!!!!!!!!!!!!!!!!

Yeah. The guy told me this was a common problem and easily fixed by replacing the motherboard. He said Lenovo sends out the parts pretty quick. The good thing was he listened to my problem and believed me and he didnt really test it since I described quite clearly what the problem is. The moment he heard my situation he straight said he will change the motherboard no questions asked.

It was an authorized service agent and not those official IBM/Lenovo centres so the procedure might be quicker unlike official ones where they have to go through certain procedures like reformat, test few days for problems, if got problem only they will change the parts.

My cousin's Z480 which had similar problems with the GPU went to a service agent in Rawang, he got it back in 5 days. Quite efficient too but my cousin got cheated rm10 there for reformat when it should be free.

This post has been edited by FatalExe: Oct 8 2013, 02:54 PM

i dont even know about this!!! yeah, the seremban service center is IBM/Lenovo. I just know last week. Mine is also motherboard. And just now i called them, the stock is just arrived. But the laptop still not done. I asked them to finish it this week.

Waaaaaa SOOO MADDDDD

Bcuz my case is, i just bought Y500 for less than a week. Then the problem of autoshutdown become worsen till the day 5. The laptop cant even start

So, thats why, im too mad since the faulty is not because of me

Can't just exchange the laptop from the shop? They should have a refund period wad.. My cousin's Z480 had problems and changed another one from the shop but still got problems though. Looks like Lenovo Quality Control really really really bad.. but their laptops damn cheap for their specs la. So is like gambling with the quality only.

If you Google "Lenovo GPU problems" you can see thousands of results.

Definitely cause of the different organizational system in official centres. They need to follow a strict protocols and procedures.. Now you know already, next time go to service agents for better service.

I called the lenovo center. They said it is capable to be 1-1 exchange. But now, the seremban service center just like advising me for only repair the motherboard. That's why i mad.

But, finally I asked the lenovo center. Let the service center repaired mine. But I still want the lenovo follow up my request for 1-1 exchange. WARGHHHHH. I spend likely RM4k to use it less than a week and the rest my laptop is at service center.

How come I not mad!!!!!

Can share address/contact no for Puchong service center ?

dirt cheap and slow.

at this rate.. i think you should let them repair the motherboard first.. because I'm not confident in getting a new set since their build quality is so damn bad. at least if they replace the motherboard they should have better quality control here compared to those poor and lousy workers in china.

Vastronic Sdn Bhd
No 21, Level 1-3
Jalan Puteri 2/2
Bandar Puteri, 47100 Puchong
Selangor
Phone:
603-8061-4481
Fax:
603-8060-4481 Mon - Fri (except Public Holidays)
8.30am - 5.30pm

the telephone line support not really good, sometimes u get a girl which is clueless about IT and will just ask you to come, sometimes you'll get the main technician and he'll answer your questions..

okay. they say my laptop is done. tomorrow i will get my laptop back lets see is there any damages

This one is official or just authorized agent ?

did u get ur lappy now?

authorized agent

i had receive my laptop everything is ok from my opinion the service centre is okay if lennovo did not send spoilt parts to them except the calling service from that lowyat sc is very bad always no pick up

whoa i was thinking on buying lenovo, but reading this thread makes me think otherwise, bad service aside, lenovo got so many problem eh?

so, service aside, which brand most reliable? (less problem)