Good service in Puchong Authorized Service agent.. got my Y580 fixed in 3 days with a new motherboard. No problems so far for 5 months.

Yeah. The guy told me this was a common problem and easily fixed by replacing the motherboard. He said Lenovo sends out the parts pretty quick. The good thing was he listened to my problem and believed me and he didnt really test it since I described quite clearly what the problem is. The moment he heard my situation he straight said he will change the motherboard no questions asked.

It was an authorized service agent and not those official IBM/Lenovo centres so the procedure might be quicker unlike official ones where they have to go through certain procedures like reformat, test few days for problems, if got problem only they will change the parts.

My cousin's Z480 which had similar problems with the GPU went to a service agent in Rawang, he got it back in 5 days. Quite efficient too but my cousin got cheated rm10 there for reformat when it should be free.

This post has been edited by FatalExe: Oct 8 2013, 02:54 PM

Can't just exchange the laptop from the shop? They should have a refund period wad.. My cousin's Z480 had problems and changed another one from the shop but still got problems though. Looks like Lenovo Quality Control really really really bad.. but their laptops damn cheap for their specs la. So is like gambling with the quality only.

If you Google "Lenovo GPU problems" you can see thousands of results.

Definitely cause of the different organizational system in official centres. They need to follow a strict protocols and procedures.. Now you know already, next time go to service agents for better service.

at this rate.. i think you should let them repair the motherboard first.. because I'm not confident in getting a new set since their build quality is so damn bad. at least if they replace the motherboard they should have better quality control here compared to those poor and lousy workers in china.

Vastronic Sdn Bhd
No 21, Level 1-3
Jalan Puteri 2/2
Bandar Puteri, 47100 Puchong
Selangor
Phone:
603-8061-4481
Fax:
603-8060-4481 Mon - Fri (except Public Holidays)
8.30am - 5.30pm

the telephone line support not really good, sometimes u get a girl which is clueless about IT and will just ask you to come, sometimes you'll get the main technician and he'll answer your questions..

authorized agent