To be fair, even if I don't compare to Dell, Lenovo's service was absolutely crap. And that laptop cost a lot of cash... it was a high end model, and this was before they radically cut their prices.

Cut prices in Malaysian terms... because US prices are usually low anyway. The Malaysian premium that exists with most products (MBP, Dell laptops, Lenovo) came down a lot not too long ago.

Thinkpad series with on site support is very good.

Y series, just upgrade to on site warranty, service is also good.

If warranty is carry-in warranty, just send to SC run by IBM, service is good.

I'm beginning to suspect there is a plague in LYP. Service level of SC (for any brands) in that building is getting worse ...