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 LYN Kia Cerato Owners CLub V1, 1.6 : Rm99,888, 2.0 : Rm118,888

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TSmonocle
post Jul 9 2014, 08:57 PM

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QUOTE(Wyldemdd @ Jul 9 2014, 08:41 PM)
Took my car last week and found out there is a paint defect and also stain from unknown thing at engine bonnet, car roof and passenger side both door. Then the SA say it can be remove by polish and ask me to go for polish then claim back from him.

i paid rm238 for 3 layer polish in car's international and found out it can't be remove and according to the car's international guy the paint already blend with the car paint and the stain on the roof maybe from aircond water or bird shit and it's already corroded the paint. Those stain are more than 1 week old meaning it might already there when the car is in their store.

I've call the SA and he say will discuss with his boss how to settle this problem but until now still no news.

so any KIA dealer here can advise me what can i do??? shall i report this to KIA HQ? And i totally unsatisfied with the car condition and is it possible for me to demand for a new car unit??? From the SA he keep on saying i can't dp that.

Advice please??? thanks
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U notice the defects when the SA deliver to you? Or u notice them after u signed the vd form ?

Wyldemdd
post Jul 9 2014, 09:20 PM

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notice the defect on the bonnet before sign the VD form. others part defect didnt notice until i bring the car for wash n polish on the 2nd day since the SA told me to bring to polish and claim from him.

I even demand for new car when i saw the defect but the SA insist ask me to bring to polish coz according to him it can be remove by polish.

really dissapointed.
perror
post Jul 9 2014, 10:10 PM

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I believe to change the car is nearly impossible. KIA wouldn't even change my car despite the fact it has a confirmed oil leak and they have no idea what to do.


But I believe for your case, you might want to look up a professional detailer and see if they can remove it. Car's international unfortunately don't fall under the category of a detailer. So you might have more luck with someone who's really into it and perhaps they can give you a better suggestion on how to move forward.

However, if the paint has already corroded, then, that might be tough, even for a professional detailer. Perhaps you could share some pictures under daylight for us to have a look in case someone might have a suggestion.



QUOTE(Wyldemdd @ Jul 9 2014, 08:41 PM)
Took my car last week and found out there is a paint defect and also stain from unknown thing at engine bonnet, car roof and passenger side both door. Then the SA say it can be remove by polish and ask me to go for polish then claim back from him.

i paid rm238 for 3 layer polish in car's international and found out it can't be remove and according to the car's international guy the paint already blend with the car paint and the stain on the roof maybe from aircond water or bird shit and it's already corroded the paint. Those stain are more than 1 week old meaning it might already there when the car is in their store.

I've call the SA and he say will discuss with his boss how to settle this problem but until now still no news.

so any KIA dealer here can advise me what can i do??? shall i report this to KIA HQ? And i totally unsatisfied with the car condition and is it possible for me to demand for a new car unit??? From the SA he keep on saying i can't dp that.

Advice please??? thanks
*
LDP
post Jul 10 2014, 11:12 AM

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Hi guys,

Does Kia uses their own air cond system or is the air cond system from Denso ?

This post has been edited by LDP: Jul 10 2014, 11:14 AM
forest12
post Jul 10 2014, 11:18 AM

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Hi guys, I will service my cerato soon. any recommend good sc in Selangor area. thanks
sukhoi35mk
post Jul 10 2014, 11:24 AM

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QUOTE(ykfnetwork @ Jul 8 2014, 09:16 PM)
Maybe you're right, by the way my Kia Cerato is 1.6, and i think not every car is also can get same good mileage, my brother mivy can go 500km-550km  per full tank (From Sri Petaling to PJ Old town), and also have some people say Toyota Camry 2.4 fuel save than Toyota Camry 2.0.(So maybe Kia Cerato 2.0 also fuel save than Cerato 1.6)
Thank you.
*
fuel economy is greatly depending on the power to weight ratio... why MyVI and vios can achieve good FC in city because the car is light and engine can provide more than adequate power plus max torque available earlier... take cerato as an example... it's abt 1,300 kg... 1.6 produces 157Nm of torque @ 4850 RPM while 2.0 produces 194Nm of torque @4800 RPM.... u think which one can take off more quickly and effortless ? biggrin.gif


road condition, traffic condition, etc also greatly affecting the FC as wel...

This post has been edited by sukhoi35mk: Jul 10 2014, 11:26 AM
Buydirect
post Jul 10 2014, 05:13 PM

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QUOTE(Hatatkh @ Jul 8 2014, 08:45 AM)
thanks to @buydirect, got my 1.6 last fri night at 930pm hehe
great driving experience.. and still got lot more gadget not yet tested..
Thanks bro. Glad you are happy. Enjoy your new ride!
johndaniels78
post Jul 10 2014, 05:40 PM

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How does this dealer manage to give such a good discount? blink.gif

Is there some kinda hidden T&C? hmm.gif


http://www.mudah.my/Kia+Cerato+2+0+A+New+A...14-28326121.htm
peyter
post Jul 10 2014, 07:08 PM

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QUOTE(Buydirect @ Jul 8 2014, 12:16 PM)
Even when the power windows are locked, the front driver and passenger controls will override them. This is based on logic that only adults are seated in front and children always take the back seats!  biggrin.gif
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Thanks!
Buydirect
post Jul 10 2014, 08:53 PM

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Interest rates for car loans may increase as early as next week as BNM raises overnight policy rate by 25 basis points to 3.25%, the first time since May 2011. Those who intend to purchase cars but are still holding back, now it s the time to act before the interest hike. Bring along your documents and submit for application by tomorrow to lock in the low rate, lest you don t mind paying more for your monthly installment.
ykfnetwork
post Jul 10 2014, 10:11 PM

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QUOTE(Wyldemdd @ Jul 9 2014, 08:41 PM)
Took my car last week and found out there is a paint defect and also stain from unknown thing at engine bonnet, car roof and passenger side both door. Then the SA say it can be remove by polish and ask me to go for polish then claim back from him.

i paid rm238 for 3 layer polish in car's international and found out it can't be remove and according to the car's international guy the paint already blend with the car paint and the stain on the roof maybe from aircond water or bird shit and it's already corroded the paint. Those stain are more than 1 week old meaning it might already there when the car is in their store.

I've call the SA and he say will discuss with his boss how to settle this problem but until now still no news.

so any KIA dealer here can advise me what can i do??? shall i report this to KIA HQ? And i totally unsatisfied with the car condition and is it possible for me to demand for a new car unit??? From the SA he keep on saying i can't dp that.

Advice please??? thanks
*
Hi, Kia service once thought be the worst, even in Korea is also considered to be so, Hyundai service attitude is better than kia.
In Kia services center have a supervisor said my car automotive lighting, although the lighting did not cut any wires, but in case of any fault, will be considered the source of the fault, even the car itself has a problem.
Why, because technical maintenance from Korea first will not be held responsible for the car problem,
They will first look for what decorations is already installed in your car and will say all the problems are caused by car decoration ,even if the car is missing a screw.

You mean the SA say it can be remove by polish and ask you to go for polish then claim back from him, it seems they also know where the problem is.
So now you must solve the problem as soon as possible, procrastination, problems will let the matter rest.
Recommend that you consult with them, to re-paint in paint defect place,then claim back from him, this will better than paid rm238 for 3 layer polish. (In case they refuse, or require payment in half)
To know long faced to defective car, It really is a very painful thing.
Thank you.
susu_capbadak
post Jul 10 2014, 10:27 PM

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QUOTE(ykfnetwork @ Jul 10 2014, 10:11 PM)
Hi, Kia service once thought be the worst, even in Korea is also considered to be so, Hyundai service attitude is better than kia.
In Kia services center have a supervisor said my car automotive lighting, although the lighting did not cut any wires, but in case of any fault, will be considered the source of the fault, even the car itself has a problem.
Why, because technical maintenance from Korea first will not be held responsible for the car problem,
They will first look for what decorations is already installed in your car and will say all the problems are caused by car decoration ,even if the car is missing a screw.

You mean the SA say it can be remove by polish and ask you to go for polish then claim back from him, it seems they also know where the problem is.
So now you must solve the problem as soon as possible, procrastination, problems will let the matter rest.
Recommend that you consult with them, to re-paint in paint defect place,then claim back from him, this will better than paid rm238 for 3 layer polish. (In case they refuse, or require payment in half)
To know long faced to defective car, It really is a very painful thing.
Thank you.
*
Now i'm starting to think you use Google translate right? icon_idea.gif
ykfnetwork
post Jul 10 2014, 10:38 PM

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QUOTE(susu_capbadak @ Jul 10 2014, 10:27 PM)
Now i'm starting to think you use Google translate right?  icon_idea.gif
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Hi , Ha ha ha, you are right, so sorry about my bad bad english lo.
Please correct my explain.
And need to know can use chinese to explain in this forum ?
Thank you.

This post has been edited by ykfnetwork: Jul 10 2014, 11:16 PM
nec51
post Jul 10 2014, 11:58 PM

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Thanks to Edwin Loh, really happy to get my white baby today!
The remaining thing is to figure out what to do with polishing/coating....
One thing that make me a bit nervous is how the FC will be.
NiCkY
post Jul 11 2014, 12:23 AM

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QUOTE(perror @ Jul 9 2014, 10:10 PM)
I believe to change the car is nearly impossible. KIA wouldn't even change my car despite the fact it has a confirmed oil leak and they have no idea what to do.
But I believe for your case, you might want to look up a professional detailer and see if they can remove it. Car's international unfortunately don't fall under the category of a detailer. So you might have more luck with someone who's really into it and perhaps they can give you a better suggestion on how to move forward.

However, if the paint has already corroded, then, that might be tough, even for a professional detailer. Perhaps you could share some pictures under daylight for us to have a look in case someone might have a suggestion.
*
most of the brand also wont, but can complaint for repair, thats what warranty for.

Scud_eSpade
post Jul 11 2014, 01:12 AM

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I read somewhere that the suspension is on softer side.
If 4 people might hit bottom on uneven road. Is it true?
ykfnetwork
post Jul 11 2014, 01:24 AM

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QUOTE(Scud_eSpade @ Jul 11 2014, 01:12 AM)
I read somewhere that the suspension is on softer side.
If 4 people might hit bottom on uneven road. Is it true?
*
Hi, Yes Kia Cerato suspension is quite soft.
Thank you.
Wyldemdd
post Jul 11 2014, 11:00 AM

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Update with my case:

Complaint to KIA HQ and i demand for new car change. Send my car to KIA HQ and let them see the condition and they offer me to repaint my car. I ask them only 1 question, what am i gonna use for my transport when it's in re-paint process??? and they can't answer me.

At the very same day i went to 1 car detailing shop using maguiar's product and let the person in charge see the condition. And good news is it can be fix with the price of RM450 for the 4 layer treatment (Compound+clay+polish + glaze polish + wax)

So the paint condition is good now although there is still remaining defect that lies inside the base paint.

SA agree to let me claim for the cost for the 4 layer treatment and previous 3 layer treatment, total of RM 688. (the so call 3 layer treatment by Car's international is rubbish and it's not even a treatment but just a normal polish and wax. Please avoid Car's international service)


Wyldemdd
post Jul 11 2014, 11:03 AM

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to be exact they can change new car to you but they just don't want to since it's a lot of procedure. My friend bought a proton and get to change a new car for the defect problem.

Not to mention for luxury car like BMW and Merc, friend of mine get a new car too from the defect. It just of matter how you demand for it.
sukhoi35mk
post Jul 11 2014, 11:04 AM

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QUOTE(Wyldemdd @ Jul 11 2014, 11:00 AM)
Update with my case:

Complaint to KIA HQ and i demand for new car change. Send my car to KIA HQ and let them see the condition and they offer me to repaint my car. I ask them only 1 question, what am i gonna use for my transport when it's in re-paint process??? and they can't answer me.

At the very same day i went to 1 car detailing shop using maguiar's product and let the person in charge see the condition. And good news is it can be fix with the price of RM450 for the 4 layer treatment (Compound+clay+polish + glaze polish + wax)

So the paint condition is good now although there is still remaining defect that lies inside the base paint.

SA agree to let me claim for the cost for the 4 layer treatment and previous 3 layer treatment, total of RM 688. (the so call 3 layer treatment by Car's international is rubbish and it's not even a treatment but just a normal polish and wax. Please avoid Car's international service)
*
not sure if u bring ur car to authorized dealer or KIA SCs.... from my experience with PJ Red Cube... if u have to leave ur car overnight for warranty claim...they will provide u a courtesy car usually a kia forte... at least this is what i got when i leave my car there for 1.5 days warranty claim...

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