Latest from CS email

Alright, so the 1st catogery will be getting 5% during the campaign period. All bill payments still go to OCBC ti.
Thanks

After today call up to clarify something and I feel robot is better than the human in rhb cs. Really what also say not sure and dunno and ask me go branch or card centre.
they need to train their call centre staff more and give them more empowerment to like citiphone.

This post has been edited by Alvin89: Jul 12 2013, 11:09 PM

ronnie

Did you receive any call from RHB officer to verify your particulars before your successful application?

Nope.... I receive a call after I receive and activated my card

Alright.

Strange. I contacted CS and apparently the news I received from the branch officer last week that my application is successful is false My status is still pending and will be receiving a final call this week for last stage of processing.

Apparently, my 5% Rebate (or any rebate) was not given on Statement Date.... that's sad

Hmm, it's not on the 1st of July either right

My next guess : 31 July 2013

They have updated the T&C to reflect RM200 for the 0.5% Monthly Cash Back
http://www.rhb.com.my/cards/credit-card/pd...nature-card.pdf

^ alright thank you for the info. I am still waiting for the decision of my application

Very long to get approve wor

From RHB CS: PayPal transaction won't be under Online Transactions

Received my card in exactly 3 weeks They cramp so many info on the front side.

I set a limit for my Supp card, but at the online banking system, it shows that it is sharing the same CL as the principal card. Is this normal?


This post has been edited by Human Nature: Jul 18 2013, 05:34 PM

Not sure bout the supplementary card CL... The online portal would show the shared CL only. The limit could be set on the back-end

received my RHB visa Signature today. Applied 4.7.13 at Branch.

I remember reading here the VS entitled to promo RM150 CB on swiping min RM100.

I called the number behind VS card, CS said NO!, this RHB VS is not included in that RM150 CB promotion. True or not??? I wonder if she knows her fact.......Have any of you called to confirm that?

Then i asked her about the 4x PPL access, she said until Dec 31st 2013 i can access 4x FOC. Then from Jan 2014 till Jul 2014 i get another 4x lounge access. THis means there is total 8X access for a year for the RHB VS card???

That CS really made me confused............sigh.....

Sorry i dont quite get it.. What is the 1st category that can earn us unlimited 5%??

The reply pasted by ronnie is equally puzzling. online purchases not considered as online transactions ?? only 1% rebate not 5% till 31.12.13?

ronnie can you please clarify? i understand you are waiting for them to credit the unlimited 5% rebate - what online transactions entitled to that 5%?

Transaction /purchases / booking at merchants website consider as online purchases --> 5% til end of year
Bill payment via RHBNow portal/ iPay88 Payment Gateway (Groupon voucher) not consider as online purchases ---> 0.5%

The RM150 CB is applicable. Confirmed by CS through email, and posted at RHB facebook.

The 4x access is according to calender year, not your statement cycle.

This post has been edited by Human Nature: Jul 18 2013, 06:51 PM

To get the New-To-Bank RM150 cashback, must the FIRST Swipe >RM100 or as long as one swipe >RM100, within 45 days ???