Same here having slow speed T.T

Same in Kuching. Anything outside TM network is below 50Mbps. TM Speedtest of course no problem because the server is in TM network. Netflix (fast.com) still can reach 600Mbps though but upload slower than usual.

This post has been edited by AV_2018: Dec 3 2019, 10:30 PM

Well, TM Speedtest is using Ookla too and doesn't seem to be rigged. It just happens some connections within Malaysia are still okay. I can get good results with TIME Speedtest and fast.com that matches TM Speedtest now even though other speedtest and downloads are less than 50Mbps.



Even two servers in Singapore give way different results



Can actually prove that TM Speedtest is accurate/not rigged. It shows 90+Mbps result if I purposely cap the connection between PC and router to 100Mbps. It just only test connection to KL server and does not represent the speed obtainable when connecting to other countries. For that we have to use speedtest servers located in other countries.

This post has been edited by AV_2018: Dec 3 2019, 11:21 PM

I did all tests on speedtest.net with local servers located both in K.L. and Sabah and got less than 1 mbps down.
Compared to the TM Speedtest site located in KL, which showed my speed at 757 mbps.

I admit that saying their results are rigged may have been overstating it but at the least, their results do not accurately represent what their customers will experience in actual use even if they just browse local sites. Most internet users will probably access foreign sites as well.

If they wanted to give their customers accurate measurements of service quality, they would make their site included tests from foreign servers as well, seeing as it is powered by ookla anyway.

The TM Speedtest only can use for testing if Unifi is installed and configured properly in the house. Only shows speed achievable from PC to TM's network. Doesn't test TM's network routing to other places. Same thing with other ISPs speedtest sites such as Time and Maxis. Maybe they can't put a speedtest to other servers on their own sites unless the server is also owned by themselves.

Usually I can achieve same results as TM server when connecting to elsewhere in KL/Kuching/Singapore but not when TM has some routing issues.

This post has been edited by AV_2018: Dec 4 2019, 11:16 AM

why is my router/modem LOS red light blinking? my internet is down. just apply not up to 2 weeks already got problem

L.O.S. means Loss Of Signal which means that the optical signal through the fiber cable has been lost or degraded. It could be a problem with the fiber cable coming in to your house and plugged in to your fiber modem.

If you have moved or relocated your fiber modem since installation you might have dislodged the fiber connector on your modem. If so just try and re-seat it by removing the fiber connector from your modem and reconnecting it making sure that the connection is secure.

If you still have the red LOS led, then check all along the fiber cable and make sure that the cable does not have sharp bends especially when going around corners. The recommended bend radius is more than 30mm for a 3mm length of cable. If you do find that the fiber cable has become bent by roughly more than say 80 degrees then straighten it out and secure it carefully with cable clips.

If you do not find any likely kinks or bends which might be affecting your signal then you need to call TM because it might be a problem with the drop cable outside your house or even the connector at the D.P. or white box on the pole outside or even a problem further upstream.

Good luck

connection is slow again..

Even to lowyat. Sabah kk here.

miri,sarawak here slow connection from 6a.m today .....

same here

yup sama in miri slow with no sign of improvement....anybody make a complain already?

Worse now, youtube from 360 drop to 144p
480p seems like 1515 speed.

stupid live chat when i complain, they say didn't received any report of slow speed..........i said check your your tweeter feed. i know thats not really a report but still dont just ignore that.why have a tweeter account

Same said no complain, arent we report is filing.
Live chat tells me turn on off again. I told them this doesnt solve and i dont want to chat anymore. I copy both lowyat and twitter ask he she look at it.

This post has been edited by RallyNight: Dec 9 2019, 11:23 AM

same here i said check your tweet and disconnect the chat, i know iits their SOP/script when talking to people, but please lah your so call solutions is very demeaning

time to report to mcmc liao xD

This post has been edited by whatnametoput?: Dec 9 2019, 11:46 AM


Attached thumbnail(s)

"At the moment, the latest ETTR for this case is on 11/12/2019"
from unifi live chat agent

I do hope it's not really going to take them 2 days to restore everything to normal this time

Checked; the cable to Malaya(Kuantan) maybe is the slow link. All other link OK.

This post has been edited by Syie9^_^: Dec 9 2019, 12:58 PM

Why sabah swak only have 1 line. They could just get cable out from sabah