if your rate is 8188Kbps, you'll never be able to get 8 meg speeds, which is what u r paying for. This is because there are inefficiencies in the modem, line overheads etc. TM has to give us a higher rate (above 10,000Kbps) in order for the subscriber to get 8 meg speeds.

This TLDR article can explain it better than I can, and the FAQ there is worth the time to read : http://www.dslreports.com/faq/13841

ADSL connection club

Anyone already have fibre support at their house maybe can upgrade to Unifi or Maxis Fibre

If have, upgraded long time already la.

What download speed do you get for speed test eg at speedtest.tm.com.my ? Around 6.6-6.7M? Or higher ?

How about andyng38 ? Do you get more like 8.5-8.6M ? That will show the difference.

happened to me also previously, called 100 many times just keep saying already provide 80% of the subscribed speed.
fxxk them! then lodged complaint to MCMC, problem solved...

Slightly better at 6.9M.

That's my speed a minute ago.

Well, based on andyng38 reply, you can see the speed difference. No harm trying to get them to check on your port speed. Though they'll probably use the 80% argument. Its also possible that the lower port speed provides a more stable connection depending on your line condition.

Yup, getting 80% argument as expected (called just now). But I insisted to get higher speed. So my case passed to level 2 now. Let's see how the result then. Worse case - MCMC...

If download rate 10329 and max download 25690, does it means that Streamyx can support to 20Mbps?

Yes..thats got ghost plan for shitmix..u dare to subs?kekeke

How to make a complaint?
Last time make a complain, the tech just come to my home and tested got near 7mbps and he said TM already promised 80% of its speed...
It means, TM already neglected my report.
Is there any other channel can make a report?

Early subscribe of 8mbps, yes i got around 8 mbps and 9 mbps occasionally.
but after downstream change to 8188kbps, my speed reduce to 6.9mbps... never ever achieved 8mbps anymore.

Do like Jayceooi did ...dial 100 and insist you get the proper speed. If they use the 80% excuse again, ask for your complaint to be escalated, and that u wish to speak to a supervisor.

If no satisfactory results are forthcoming, complain to MCMC.

But there is a 3rd channel of complaining if you wish to take the time and trouble. Wall of text ahead!

When I was on the 4mbps package, I kept getting capped at half or 1/4 speed. I'd call 100, complain, they'd fix it, and later on I'd be capped lower again. This happened at least 4 or 5 times (can't remember the exact number of incidences...it could have been more than 5 times) till i was damned fedup.

I went to the TM technical dept for my area. It was a guarded place and I had to leave my IC at the guardhouse. Spoke to an officer there, showed him printscreens of my modem stats on my tablet. Gave him a flash drive on which were copies of the same printscreens, and a text file of all the report numbers of my past complaints with dates, name, address, IC# landline and cell number. He copied it all to his PC, looked it over and said he'd get his people to rectify it. I thanked him, shook his hand and left.

The next day I got a phone call from someone in TM HQ. The caller said they were opening an internal investigation on my case*. The day after that I got a call from some TM guy in my town to tell me that they had upgraded my speed and I should be getting 4mbps from then on. I told him that it was NOT an upgrade...it was merely giving me what I had subscribed for. After that my downstream rate was 5000+Kbps till I upgraded to the 8mbps package.

* I suspect that people inside TM had been deliberately miscapping certain subscribers (especially light users like me) and then allotting the stolen bandwidth to those who were willing to pay them for higher 'unofficial' speeds, hence the need for an internal investigation. In effect, they robbed Peter to sell to Paul. By redistributing the allocated bandwidth to their customers, no alarm bells or flags would be raised at the office.

I know you must be frustrated and angry @ TM like I was...but if you do lodge your complaint in person or online, do try your best to be cordial, formally polite and even-toned while using your best Bahasa baku. Good luck!

Just got a call from TM. And it is back 10238 Kbps now. Do ask politely. And it will be fixed.

finally upgrade from 4mb to 8mb ..YES~~ hopefully no issue.huhu

how long it takes the process of upgrading 4Mbps to 8Mbps?

Thanks.

7 working days

i called last wenesday, so yesterday my line upgraded,

Welcome to the club!

Found this stuck to my gate earlier today....looks like TM is offering SDSL in my area. Anyone used SDSL before? (upload speed = download speed).