8mbps user reporting in...upgraded from 4mbps.

The Hypp TV STB died after a few day's light usage. TM replaced it promptly. After a delay because their system didn't have the new STB's MAC in it, iptv is working again.

Does anyone know if it's possible to attach a USB keyboard to the USB port of the EC6108V8 STB?

Ah ok great. Thanks!!

Am on a new 2 yr contract which started this month...previously my 4mbps plan was out of contract already for several years. I don't mind the contract....it's not like i have alternate choices

Any recommended apps to install on the Hypp tv box (Huawei EC6108V8)?

Does it include free Hypp tv too? If so, great!

That's the way it should be, without multi-tier discriminatory dumbassjunglebunny all-over-the-map pricings!

Anyone else got this SMS from TM?



According to https://www.lowyat.net/2016/120656/unifi-sp...g-in-june-2017/ some Streamyx users will only get a new package (whatever that is) in June '17

Am paying RM140 b4 GST as is with hypp tv. Ah well, mysterious are the ways of TM.

Got another call today (and last month also) offering 30mbps unifi for RM179+GST. Said no thanks. They seem rather bent on enticing customers which is a bit out-of-character for something which is essentially a monopoly for most of m'sia. This makes me think (and faintly hope) that more ISPs will pop up to give them competition. MyRepublic has been very quiet for a long time though.

I believe Streamyx techies has been testing out higher speeds. For 6 days in the past 2 weeks, my connection has been intermittent at the same specific times. When I accessed my modem's stats during those bouts, I was surprised to see the down rate (not the attainable max rate) at 14000+Kbps and 16000+Kbps for a while before I was knocked offline again and the dsl light started blinking again.

As I type, my down SNR is 27db and up SNR is 22db and everything else is in normal stable ranges for an 8meg connect. I guess they're done testing my connect for the time being. Here's hoping for faster up and down speeds next year!

BTW, if anyone wishes to log their streamyx connectivity (or lack thereof), http://netuptimemonitor.com/ is handy, or search for Microsoft Network Monitor.

My connect is stable and working normally today

Like you, I started using Streamyx in 2004...went from 1mbps to 4mbps then in Aug '16 to 8mbps. I was made the offer for 8mbps with Hypp tv over the phone and was told that I'd be locked in for a 2 yr contract. Any cancellation within that period would entail a penalty, BUT if I upgrade to Unifi in the future, there would be no penalty. Looks like you have to pay it.

I'm no expert, but maybe if you could talk to the nearest TM Point staff and ask them to somehow get your new house phone Streamyx-enabled, and transfer yr account to that line, maybe the penalty could be avoided? Or upgrade to Unifi if available. That's the best I can think of to help u. Hope it can be worked out.

Well it was decent of them to waive 4 month's worth of billings. Maybe if u wrote in and explain yr current situation to TM, they could work out something similar. Dunno about 4G broadband, never used it b4...even my old phone only has 3G Try asking around in yr neighborhood....maybe someone there can recommend a provider with the most stable signal for the area.

Excellent! Hope that really is the case; it's only fair to waive penalty cos they can't give u the service at the new location, not because u don't want to subscribe anymore.

What can we do....only can wait and see what TM does.

YAY! That means I'm eligible for the surprise too! Hope it isn't a Hypp tv keychain/bookmarker with a big mama hippo mascot on it. Other than that SMS in Dec, I've only received my bill via email...no surprise there. Will just wait n see what happens.

That may explain the behavior in December of my connection as per what i described in
https://forum.lowyat.net/index.php?showtopi...post&p=83041156

June is still a long way off...whatever they wanna give as upgrade is ok lah...it's not like I have an alternate choice of ISP. But I am unwilling to pay any more than my current charges. If they can only give me 8mbps max and discount my monthly fee by a decent amount, I'm ok with it too.

Hmm...if it's RM10 off per month in perpetuity, that's a saving of RM127.20/year. Nothing great about that.
Lets see what the official announcement will be like, whenever it comes.

Surprised indeed by the digital dedak

You've been miscapped. Your rates should be roughly similar to my current rate:



Your current situation had happened to me twice before. One time I rebooted the modem and it went back to normal. Another time rebooting didn't work and I had to phone 100 and lodge a complaint...it took them 2 working days to resolve it. Similar miscaps had also happened to me when I was on 4mbps...was capped at 2000+kbps on at least 4 occasions.

On a tangent, I didn't bother to accept TM's "surprise" gifts. Bugger 'em!

if your rate is 8188Kbps, you'll never be able to get 8 meg speeds, which is what u r paying for. This is because there are inefficiencies in the modem, line overheads etc. TM has to give us a higher rate (above 10,000Kbps) in order for the subscriber to get 8 meg speeds.

This TLDR article can explain it better than I can, and the FAQ there is worth the time to read : http://www.dslreports.com/faq/13841

That's my speed a minute ago.

Do like Jayceooi did ...dial 100 and insist you get the proper speed. If they use the 80% excuse again, ask for your complaint to be escalated, and that u wish to speak to a supervisor.

If no satisfactory results are forthcoming, complain to MCMC.

But there is a 3rd channel of complaining if you wish to take the time and trouble. Wall of text ahead!

When I was on the 4mbps package, I kept getting capped at half or 1/4 speed. I'd call 100, complain, they'd fix it, and later on I'd be capped lower again. This happened at least 4 or 5 times (can't remember the exact number of incidences...it could have been more than 5 times) till i was damned fedup.

I went to the TM technical dept for my area. It was a guarded place and I had to leave my IC at the guardhouse. Spoke to an officer there, showed him printscreens of my modem stats on my tablet. Gave him a flash drive on which were copies of the same printscreens, and a text file of all the report numbers of my past complaints with dates, name, address, IC# landline and cell number. He copied it all to his PC, looked it over and said he'd get his people to rectify it. I thanked him, shook his hand and left.

The next day I got a phone call from someone in TM HQ. The caller said they were opening an internal investigation on my case*. The day after that I got a call from some TM guy in my town to tell me that they had upgraded my speed and I should be getting 4mbps from then on. I told him that it was NOT an upgrade...it was merely giving me what I had subscribed for. After that my downstream rate was 5000+Kbps till I upgraded to the 8mbps package.

* I suspect that people inside TM had been deliberately miscapping certain subscribers (especially light users like me) and then allotting the stolen bandwidth to those who were willing to pay them for higher 'unofficial' speeds, hence the need for an internal investigation. In effect, they robbed Peter to sell to Paul. By redistributing the allocated bandwidth to their customers, no alarm bells or flags would be raised at the office.

I know you must be frustrated and angry @ TM like I was...but if you do lodge your complaint in person or online, do try your best to be cordial, formally polite and even-toned while using your best Bahasa baku. Good luck!