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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative

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TSASUSmy
post Jun 16 2015, 11:36 AM

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QUOTE(Morpheus2be @ Jun 16 2015, 11:27 AM)
My trusty RT N66U recently lost wifi capability even after hard reset.

I'm able to access router configuration via wired connection and I can see nothing wrong with the wifi settings. i even changed the ssid and wifi password and rebooted the router. Still couldn't get wifi to work. Can't detect the ssid and manual setup also failed.

Tried to connect from multiple devices PC, laptop, android and iOS tablets and phones.

Any ideas?

Also is the new RT AC88U configured to support unifi?

Thanks
*
Hi Morpheus2be,

From the look of it, it seen like the WiFi is malfunction already, do send back to the place you bought for warranty claim.

And do you mean RT-AC68U? If yes, yes it does support UNIFI.

Thank you
Morpheus2be
post Jun 16 2015, 11:41 AM

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QUOTE(ASUSmy @ Jun 16 2015, 11:36 AM)
Hi Morpheus2be,

From the look of it, it seen like the WiFi is malfunction already, do send back to the place you bought for warranty claim.

And do you mean RT-AC68U? If yes, yes it does support UNIFI.

Thank you
*
Thanks. Not sure if it's still covered by warranty.

Also, I meant the AC87U. Is it unifi ready?
TSASUSmy
post Jun 16 2015, 03:35 PM

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QUOTE(Morpheus2be @ Jun 16 2015, 11:41 AM)
Thanks. Not sure if it's still covered by warranty.

Also, I meant the AC87U. Is it unifi ready?
*
Hi Morpheus2be,

We provide 3 years warranty for our networking device and yes the RT-AC87U is UNIFI ready.

Thank you
Mr.Ben
post Jun 16 2015, 10:09 PM

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QUOTE(ASUSmy @ Jun 16 2015, 11:12 AM)
Hi Mr.Ben,

Do try to update the firmware to the latest version 3.0.0.4.376.4018.

http://www.asus.com/Networking/RTN12HP_B1/HelpDesk_Download/

Thank you
*
I did upgrade the firmware turns out its much smoother and better. Thank you for the solution thumbup.gif

Any twerks recommended in setting for unifi?
galaxy_shine
post Jun 18 2015, 12:23 AM

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Hi,
Is RT-N12 support UNIFI?
I noticed there are few types of RT-N12 router..
TSASUSmy
post Jun 18 2015, 10:32 AM

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QUOTE(galaxy_shine @ Jun 18 2015, 12:23 AM)
Hi,
Is RT-N12 support UNIFI?
I noticed there are few types of RT-N12 router..
*
Hi galaxy_shine,

The RT-N12 and RT-N12HP also can support the UNIFI.

Thank you
haizamk
post Jun 19 2015, 12:24 AM

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From: Kajang
hi

i have problem with my asus RT-N12HP_B1

i cannot connect to wifi. i already check this is a main problem for others people also

where can i send for repair?
TSASUSmy
post Jun 22 2015, 10:57 AM

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QUOTE(haizamk @ Jun 19 2015, 12:24 AM)
hi

i have problem with my asus RT-N12HP_B1

i cannot connect to wifi. i already check this is a main problem for others people also

where can i send for repair?
*
Hi haizamk,

Do try the following guide and see that it able to solve your problem or not.

1) Try updating the firmware to the latest and do a factory reset.

2) Try changing different SSID and set a value for the Control Channel at Wireless->General->Control Channel.

3) Try use other WiFi device to connect the WiFi.

If the above still unable to solve your problem, do send back to the place you bought for warranty claim.

Thank you
shidiina
post Jun 22 2015, 03:33 PM

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QUOTE(ASUSmy @ Jun 16 2015, 11:16 AM)
Hi shidiina,

For setting up Maxis Fibre Internet, you can refer to the link below. And as for the ASTRO IPTV, we unable to support it yet.

https://www.youtube.com/watch?v=iBRbk1FSFj0

Thank you
*
Tq for the help. Now I can connect with my Maxis Fibre Internet but my Astro IPTV still cannot. Then when i google, I found this useful website, http://mybhat.blogspot.com/2014/10/asus-rt...-fiber-and.html

Now my IPTV work but when I off the astro decoder and after on, it cannot connect and the resolution is I pull out the cable from port 4 and put to the any port 1 or 2 or 3 then put back to port 4. Another problem is after 12 am, the tv guide show no information. tq
SUSAmeiN
post Jun 23 2015, 05:11 AM

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Hi ASUSmy

Router RT-N14UHP support Yes Go Dongle? What function should i look into the spec sheet so that router compatible with Yes Dongle?
for example router below

https://www.asus.com/my/Networking/RTN18U/specifications/

QUOTE
Network Standard
IEEE 802.11b, IEEE 802.11g, IEEE 802.11n, IPv4, IPv6
Data Rate
802.11b : 1, 2, 5.5, 11Mbps
802.11g : 6,9,12,18,24,36,48,54Mbps
802.11n : up to 450Mbps
802.11n TurboQAM：up to600Mbps
Antenna
Detachable antenna x 3
Operating Frequency
2.4GHz
Encryption
64-bit WEP, 128-bit WEP, WPA2-PSK, WPA-PSK, WPA-Enterprise , WPA2-Enterprise , WPS support
Firewall & Access Control
Firewall: SPI intrusion detection,DoS protection
Access control: Parental control, Network service filter, URL filter, Port filter
Management
UPnP, IGMP v1/v2/v3, DNS Proxy, DHCP, NTP Client, DDNS, Port Triger, Universal Repeater, System Event Log
VPN Support
IPSec Pass-Throuth
PPTP Pass-Through
L2TP Pass-Through
PPTP server
OpenVPN server
PPTP client
L2TP client
OpenVPN client
WAN Connection Type
Internet connection type : Automatic IP, Static IP, PPPoE(MPPE supported), PPTP, L2TP
WAN Bridge support
Multicast Proxy support
Multicast Rate Setting support
Utilities
．Download master
- support BT, NZB, HTTP, ED2K
- support encryption, DHT, PEX and magnet link
- upload and download bandwidth control
- download scheduling
．Media server:
- Image: JPEG
- Audio: mp3, wma, wav, pcm, mp4, lpcm, ogg
- Video: asf, avi, divx, mpeg, mpg, ts, vob, wmv, mkv, mov
．QoS:
- WMM
- User definable rules for IP/MAC/Port. Upload and Download bandwidth management.
- ACK/SYN/FIN/RST/ICMP with Highest priority
．Guest Network
- 2.4GHz guest network x 4
．Printer Server: multifunctional printer support(Windows nly), LPR protocol support
．File server: Samba and FTP server with account management
．PPTP VPN server
．Network map
．Traffic monitor
Ports
4 x RJ45 for 10/100/1000/Gigabits BaseT for LAN, 1 x RJ45 for 10/100/1000/Gigabits BaseT for WAN
USB 2.0 x 1
USB 3.0 x 1
Button
WPS Button, Reset Button, Power Button


This post has been edited by AmeiN: Jun 23 2015, 05:15 AM
TSASUSmy
post Jun 23 2015, 09:51 AM

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QUOTE(AmeiN @ Jun 23 2015, 05:11 AM)
Hi ASUSmy

Router RT-N14UHP support Yes Go Dongle? What function should i look into the spec sheet so that router compatible with Yes Dongle?
for example router below

https://www.asus.com/my/Networking/RTN18U/specifications/
*
Hi AmeiN,

The following models are able to support the YES 4G GO dongle.

RT-AC3200
RT-AC87U
RT-AC68U
RT-AC66U
RT-N66U
RT-N18U
RT-N14UHP

Thank you
SUSAmeiN
post Jun 23 2015, 10:01 AM

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QUOTE(ASUSmy @ Jun 23 2015, 09:51 AM)
Hi AmeiN,

The following models are able to support the YES 4G GO dongle.

RT-AC3200
RT-AC87U
RT-AC68U
RT-AC66U
RT-N66U
RT-N18U
RT-N14UHP

Thank you
*
Thank you.. notworthy.gif

ps: WOW i found this link... might share at the 1st post.

https://www.asus.com/event/networks_3G4G_support/

This post has been edited by AmeiN: Jun 23 2015, 10:39 AM
OKLY
post Jun 23 2015, 08:32 PM

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ASUSmy

Saw there is a beta firmware 3.0.0.4.378.6117 for RT-N12 D1 on the website, in the instructions it is recommended to do a reset after flashing this. However, will I be able to restore my settings from a backup file after that?
TSASUSmy
post Jun 24 2015, 05:22 PM

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QUOTE(OKLY @ Jun 23 2015, 08:32 PM)
ASUSmy

Saw there is a beta firmware 3.0.0.4.378.6117 for RT-N12 D1 on the website, in the instructions it is recommended to do a reset after flashing this. However, will I be able to restore my settings from a backup file after that?
*
Hi OKLY,

You may do so for this firmware update.

Thank you
edward88
post Jun 25 2015, 03:16 PM

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hi ASUSmy,

RT-N18U support l2tp/ipsec psk?
InSplre
post Jun 27 2015, 02:32 PM

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From: kat situ kat sana
Hi AsusMY,

Need your help, im using RT-AC68U, it keep hanging after more that 10-15 days, what is wrong and how to diagnose this? It happen 3 times. After more that 10 days connected, it just hand, with no wifi signal, I have to power off and on the router back.
sHawTY
post Jun 27 2015, 11:33 PM

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QUOTE(InSplre @ Jun 27 2015, 02:32 PM)
Hi AsusMY,

Need your help, im using RT-AC68U, it keep hanging after more that 10-15 days, what is wrong and how to diagnose this? It happen 3 times. After more that 10 days connected, it just hand, with no wifi signal, I have to power off and on the router back.
Not sure if this is correct but I believe you may have an overheating AC68U.

Several questions:
1. Where do you place the router?
2. What firmware are you on now? The latest STABLE official ASUS firmware for AC68U is 3.0.0.4.378.4585
3. How many devices is connected through wireless?

1 suggestion on how to check the temperatures of your AC68U:
Use AsusWRT-Merlin firmware to check the temperatures of your AC68U.
Only AsusWRT-Merlin firmwares can provide you with the temperatures. Official ASUS firmwares doesn't have this feature.
sHawTY
post Jun 27 2015, 11:35 PM

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ASUSmy around 7.58PM today, all of my wireless devices got disconnected from my RT-N16.
I've attached the log if you need it.
Check the last 4 lines, I've never seen them before.

» Click to show Spoiler - click again to hide... «


PS: I've hidden my MAC address & IP address for security purposes.

This post has been edited by sHawTY: Jun 28 2015, 12:40 AM
InSplre
post Jun 27 2015, 11:40 PM

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From: kat situ kat sana
QUOTE(sHawTY @ Jun 27 2015, 11:33 PM)
Not sure if this is correct but I believe you may have an overheating AC68U.

Several questions:
1. Where do you place the router?
2. What firmware are you on now? The latest STABLE official ASUS firmware for AC68U is 3.0.0.4.378.4585
3. How many devices is connected through wireless?

1 suggestion on how to check the temperatures of your AC68U:
Use AsusWRT-Merlin firmware to check the temperatures of your AC68U.
Only AsusWRT-Merlin firmwares can provide you with the temperatures. Official ASUS firmwares doesn't have this feature.
*
i notice the cpu is at 89C which is very high but then even when i placed it in an aircodn room, the lowest it can get is 85C
sHawTY
post Jun 27 2015, 11:49 PM

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QUOTE(InSplre @ Jun 27 2015, 11:40 PM)
i notice the cpu is at 89C which is very high but then even when i placed it in an aircodn room, the lowest it can get is 85C
Not sure if that's normal or not.
The hottest my AC68U ever run is at 71°C. But that's only because I use 2 60MM fan behind the router to suck out all the hot air.
The fan is connected to the USB port where the fan is positioned to suck the hot air out from the router. No mods to the router except for some double sided tape to secure the fan to the router.
I just recycle the fan from a laptop cooler that I'm not using anymore.

After some googling, it looks like it's normal for AC68U to run at those temperature you mentioned.
But I still prefer my devices to run cooler, to help prolong their life.
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