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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative

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blacktubi
post Jun 10 2019, 04:35 PM

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QUOTE(tiongkeat @ Jun 10 2019, 02:49 PM)
If send router back to Asus service center in puchong, Do you replace the router or repair the router? when i buy from the shop they claim is 1 to 1 replace, no repair for asus. is this true?
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Based on my past experience, ASUS will give a totally new unit brand new in box.
INGfusion
post Jun 10 2019, 04:58 PM

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QUOTE(sHawTY @ Jun 8 2019, 08:58 PM)
Updated biggrin.gif

user posted image
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ehhh what is the first logo on top right side ? left to the human logo
INGfusion
post Jun 10 2019, 05:03 PM

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are those 3.0usb port on back of the router safe to power up external hdd as network storage for 24/7?
tiongkeat
post Jun 10 2019, 05:10 PM

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QUOTE(blacktubi @ Jun 10 2019, 04:35 PM)
Based on my past experience, ASUS will give a totally new unit brand new in box.
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ok thanks. On the spot? or need to send and wait?
sHawTY
post Jun 10 2019, 05:32 PM

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QUOTE(INGfusion @ Jun 10 2019, 04:58 PM)
ehhh what is the first logo on top right side ? left to the human logo
Not sure, let me check I'm back at home laugh.gif
QUOTE(INGfusion @ Jun 10 2019, 05:03 PM)
are those 3.0usb port on back of the router safe to power up external hdd as network storage for 24/7?
Yes. But remember to set the HDD to be able to go to sleep when it's not being used
INGfusion
post Jun 10 2019, 06:38 PM

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QUOTE(sHawTY @ Jun 10 2019, 05:32 PM)
Not sure, let me check I'm back at home laugh.gif
Yes. But remember to set the HDD to be able to go to sleep when it's not being used
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tqtq


but after sleep seem like the hdd unable to wake up anymore
TSASUSmy
post Jun 11 2019, 10:31 AM

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QUOTE(tiongkeat @ Jun 10 2019, 05:10 PM)
ok thanks. On the spot? or need to send and wait?
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Hi tiongkeat,

They will need time for the process. Fast will be within 1 week.

Thank you
yongtjunkit
post Jun 12 2019, 08:22 AM

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QUOTE(ASUSmy @ Jun 10 2019, 11:06 AM)
Hi yongtjunkit,

Can you provide the system log of the router?

And try updating the firmware to the latest and do a factory reset and test again.

I can see that you got fixed the WAN DNS on the router, will the disconnection happen if you remove it or just put Google DNS?

Thank you.
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My house WiFi is down due to the same issue this morning

Already tried all the steps given

user posted image
user posted image

Also here’s the log(general section)
Attached File  syslog.txt ( 101.22k ) Number of downloads: 5

TSASUSmy
post Jun 12 2019, 10:08 AM

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QUOTE(yongtjunkit @ Jun 12 2019, 08:22 AM)
My house WiFi is down due to the same issue this morning

Already tried all the steps given

user posted image
user posted image

Also here’s the log(general section)
Attached File  syslog.txt ( 101.22k ) Number of downloads: 5

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Hi yongtjunkit,


When this problem happen, is your modem DSL/Link signal is acting normally?

Thank you

This post has been edited by ASUSmy: Jun 12 2019, 10:08 AM
yongtjunkit
post Jun 12 2019, 10:23 AM

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QUOTE(ASUSmy @ Jun 12 2019, 10:08 AM)
Hi yongtjunkit,
When this problem happen, is your modem DSL/Link signal is acting normally?

Thank you
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yup, the link signal is acting normally


This post has been edited by yongtjunkit: Jun 12 2019, 01:11 PM
jpong1
post Jun 13 2019, 02:18 PM

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QUOTE(rjflyguy @ May 28 2019, 05:02 PM)
Guys,

I need some idea from experts here on my 'downloading' issue. My family noticed that when they are connected to the house Wi-Fi, updating the applications (downloading the update files) was very slow. When they switched to using mobile data, the download was very fast.

I didn't noticed the problem until my son highlighted this to me and I started to test. I noticed that updating apps from the playstore was very slow. Torrent was okay, 5Mb to 7Mb per second. Tried to download audio files and were horribly slow but when switched to mobile data, the downloads were quite fast.

Browsing the internet, watching YouTube, emails and other stuff were okay, only downloading updates from PlayStore or several other files have problem.

I am using Unifi and Asus RT-AC55UHP with the beta firmware suggested by Blacktubi. Any idea why? Thanks....
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Hi, is your beta f/w ver : RT-AC55UHP_9.0.0.4_382_51085-gcf7cbc8.trx ?

tantiaza
post Jun 13 2019, 04:42 PM

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hi, anyone know this ASUS RT-N14UHP can use android as a modem like in the picture attached


Attached thumbnail(s)
Attached Image
nitehawk
post Jun 14 2019, 12:29 PM

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How do I check Internet connection duration for AC-RT55UHP & AC-RT86?
taqu
post Jun 14 2019, 02:24 PM

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QUOTE(INGfusion @ Jun 10 2019, 06:38 PM)
tqtq
but after sleep seem like the hdd unable to wake up anymore
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AFAIK most (if not all) routers don't put USB HDD to sleep, it's done within the USB HDD itself. The HDD doesn't really sleep like laptops do, more like spinning down. SSDs don't spin down as it's 100% electronics.

I attach USB HDD to my router (not Asus though) and the HDD doesn't spin 24/7. So it should be safe in long-term.

Please correct me if I'm wrong.

In your case, I'm not sure.

This post has been edited by taqu: Jun 14 2019, 02:25 PM
INGfusion
post Jun 14 2019, 02:58 PM

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QUOTE(taqu @ Jun 14 2019, 02:24 PM)
AFAIK most (if not all) routers don't put USB HDD to sleep, it's done within the USB HDD itself. The HDD doesn't really sleep like laptops do, more like spinning down. SSDs don't spin down as it's 100% electronics.

I attach USB HDD to my router (not Asus though) and the HDD doesn't spin 24/7. So it should be safe in long-term.

Please correct me if I'm wrong.

In your case, I'm not sure.
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hmmm let me go home and have a try first , going to buy a 128GB usb stick to use with download master
Jjuggler
post Jun 14 2019, 07:35 PM

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QUOTE(nitehawk @ Jun 14 2019, 12:29 PM)
How do I check Internet connection duration for AC-RT55UHP & AC-RT86?
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Go to Advance Setting (panel) > System Log > General Log
TSASUSmy
post Jun 17 2019, 04:39 PM

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QUOTE(tantiaza @ Jun 13 2019, 04:42 PM)
hi, anyone know this ASUS RT-N14UHP can use android as a modem like in the picture attached
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Hi tantiaza,

It does support. Make sure the firmware is latest.

Thank you
nitehawk
post Jun 17 2019, 06:37 PM

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QUOTE(Jjuggler @ Jun 14 2019, 07:35 PM)
Go to Advance Setting (panel) > System Log > General Log
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What shall I look for in the log?
Jjuggler
post Jun 17 2019, 06:46 PM

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QUOTE(nitehawk @ Jun 17 2019, 06:37 PM)
What shall I look for in the log?
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Quoting again:

QUOTE
How do I check Internet connection duration for AC-RT55UHP & AC-RT86?


[attachmentid=10265665]
nitehawk
post Jun 17 2019, 07:28 PM

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QUOTE(Jjuggler @ Jun 17 2019, 06:46 PM)
Quoting again:
[attachmentid=10265665]
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Thanks

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