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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative
blacktubi
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Jun 10 2019, 04:35 PM
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QUOTE(tiongkeat @ Jun 10 2019, 02:49 PM) If send router back to Asus service center in puchong, Do you replace the router or repair the router? when i buy from the shop they claim is 1 to 1 replace, no repair for asus. is this true? Based on my past experience, ASUS will give a totally new unit brand new in box.
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INGfusion
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Jun 10 2019, 04:58 PM
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QUOTE(sHawTY @ Jun 8 2019, 08:58 PM) Updated ehhh what is the first logo on top right side ? left to the human logo
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INGfusion
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Jun 10 2019, 05:03 PM
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are those 3.0usb port on back of the router safe to power up external hdd as network storage for 24/7?
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tiongkeat
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Jun 10 2019, 05:10 PM
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QUOTE(blacktubi @ Jun 10 2019, 04:35 PM) Based on my past experience, ASUS will give a totally new unit brand new in box. ok thanks. On the spot? or need to send and wait?
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sHawTY
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Jun 10 2019, 05:32 PM
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QUOTE(INGfusion @ Jun 10 2019, 04:58 PM) ehhh what is the first logo on top right side ? left to the human logo Not sure, let me check I'm back at home QUOTE(INGfusion @ Jun 10 2019, 05:03 PM) are those 3.0usb port on back of the router safe to power up external hdd as network storage for 24/7? Yes. But remember to set the HDD to be able to go to sleep when it's not being used
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INGfusion
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Jun 10 2019, 06:38 PM
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QUOTE(sHawTY @ Jun 10 2019, 05:32 PM) Not sure, let me check I'm back at home Yes. But remember to set the HDD to be able to go to sleep when it's not being used tqtq but after sleep seem like the hdd unable to wake up anymore
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TSASUSmy
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Jun 11 2019, 10:31 AM
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QUOTE(tiongkeat @ Jun 10 2019, 05:10 PM) ok thanks. On the spot? or need to send and wait? Hi tiongkeat, They will need time for the process. Fast will be within 1 week. Thank you
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yongtjunkit
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Jun 12 2019, 08:22 AM
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QUOTE(ASUSmy @ Jun 10 2019, 11:06 AM) Hi yongtjunkit, Can you provide the system log of the router? And try updating the firmware to the latest and do a factory reset and test again. I can see that you got fixed the WAN DNS on the router, will the disconnection happen if you remove it or just put Google DNS? Thank you. My house WiFi is down due to the same issue this morning Already tried all the steps given Also here’s the log(general section)
syslog.txt ( 101.22k )
Number of downloads: 5
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TSASUSmy
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Jun 12 2019, 10:08 AM
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QUOTE(yongtjunkit @ Jun 12 2019, 08:22 AM) My house WiFi is down due to the same issue this morning Already tried all the steps given Also here’s the log(general section)
syslog.txt ( 101.22k )
Number of downloads: 5Hi yongtjunkit, When this problem happen, is your modem DSL/Link signal is acting normally? Thank you This post has been edited by ASUSmy: Jun 12 2019, 10:08 AM
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yongtjunkit
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Jun 12 2019, 10:23 AM
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QUOTE(ASUSmy @ Jun 12 2019, 10:08 AM) Hi yongtjunkit, When this problem happen, is your modem DSL/Link signal is acting normally? Thank you yup, the link signal is acting normally This post has been edited by yongtjunkit: Jun 12 2019, 01:11 PM
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jpong1
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Jun 13 2019, 02:18 PM
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Getting Started
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QUOTE(rjflyguy @ May 28 2019, 05:02 PM) Guys, I need some idea from experts here on my 'downloading' issue. My family noticed that when they are connected to the house Wi-Fi, updating the applications (downloading the update files) was very slow. When they switched to using mobile data, the download was very fast. I didn't noticed the problem until my son highlighted this to me and I started to test. I noticed that updating apps from the playstore was very slow. Torrent was okay, 5Mb to 7Mb per second. Tried to download audio files and were horribly slow but when switched to mobile data, the downloads were quite fast. Browsing the internet, watching YouTube, emails and other stuff were okay, only downloading updates from PlayStore or several other files have problem. I am using Unifi and Asus RT-AC55UHP with the beta firmware suggested by Blacktubi. Any idea why? Thanks.... Hi, is your beta f/w ver : RT-AC55UHP_9.0.0.4_382_51085-gcf7cbc8.trx ?
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tantiaza
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Jun 13 2019, 04:42 PM
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New Member
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hi, anyone know this ASUS RT-N14UHP can use android as a modem like in the picture attached Attached thumbnail(s)
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nitehawk
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Jun 14 2019, 12:29 PM
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How do I check Internet connection duration for AC-RT55UHP & AC-RT86?
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taqu
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Jun 14 2019, 02:24 PM
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QUOTE(INGfusion @ Jun 10 2019, 06:38 PM) tqtq but after sleep seem like the hdd unable to wake up anymore AFAIK most (if not all) routers don't put USB HDD to sleep, it's done within the USB HDD itself. The HDD doesn't really sleep like laptops do, more like spinning down. SSDs don't spin down as it's 100% electronics. I attach USB HDD to my router (not Asus though) and the HDD doesn't spin 24/7. So it should be safe in long-term. Please correct me if I'm wrong. In your case, I'm not sure. This post has been edited by taqu: Jun 14 2019, 02:25 PM
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INGfusion
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Jun 14 2019, 02:58 PM
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QUOTE(taqu @ Jun 14 2019, 02:24 PM) AFAIK most (if not all) routers don't put USB HDD to sleep, it's done within the USB HDD itself. The HDD doesn't really sleep like laptops do, more like spinning down. SSDs don't spin down as it's 100% electronics. I attach USB HDD to my router (not Asus though) and the HDD doesn't spin 24/7. So it should be safe in long-term. Please correct me if I'm wrong. In your case, I'm not sure. hmmm let me go home and have a try first , going to buy a 128GB usb stick to use with download master
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Jjuggler
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Jun 14 2019, 07:35 PM
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QUOTE(nitehawk @ Jun 14 2019, 12:29 PM) How do I check Internet connection duration for AC-RT55UHP & AC-RT86? Go to Advance Setting (panel) > System Log > General Log
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TSASUSmy
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Jun 17 2019, 04:39 PM
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QUOTE(tantiaza @ Jun 13 2019, 04:42 PM) hi, anyone know this ASUS RT-N14UHP can use android as a modem like in the picture attached Hi tantiaza, It does support. Make sure the firmware is latest. Thank you
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nitehawk
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Jun 17 2019, 06:37 PM
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QUOTE(Jjuggler @ Jun 14 2019, 07:35 PM) Go to Advance Setting (panel) > System Log > General Log What shall I look for in the log?
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Jjuggler
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Jun 17 2019, 06:46 PM
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QUOTE(nitehawk @ Jun 17 2019, 06:37 PM) What shall I look for in the log? Quoting again: QUOTE How do I check Internet connection duration for AC-RT55UHP & AC-RT86? [attachmentid=10265665]
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nitehawk
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Jun 17 2019, 07:28 PM
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QUOTE(Jjuggler @ Jun 17 2019, 06:46 PM) Quoting again: [attachmentid=10265665] Thanks
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