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Maxis The Official Maxis FTTH Thread | v3, Maxis Home Fibre Internet, from RM138

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aerobowl
post Aug 21 2012, 10:18 AM

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QUOTE(polarzbearz @ Aug 21 2012, 09:04 AM)
Internet: Excellent but everyday will face the problem "DNS SERVER UNREACHABLE" - either restart the router entirely; or manually "Disconnect" and "Connect" to solve. Very annoying! Anyone else facing this issue as well?
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seems this problem is more common among users who using public IP
im also using public IP and will encounter this problem quite frequently
sometimes occur 1-2 times in a day (this normally when i not really in front the PC)
but sometimes occur 3-4 times in 20 minutes

mylaunchpad hijack browser URL issue also seem browser dependent
for me im using firefox and encounter URL being hijacked so frequently

some users who not using some specific browser (i heard chrome) probably has never encounter this before

look the bettom screenshot of my firefox new tab
2 my most frequent visited sites are showing mylaunchpad

» Click to show Spoiler - click again to hide... «

SUSautoman5891
post Aug 21 2012, 10:35 AM

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QUOTE(aerobowl @ Aug 21 2012, 10:18 AM)
seems this problem is more common among users who using public IP
im also using public IP and will encounter this problem quite frequently
sometimes occur 1-2 times in a day (this normally when i not really in front the PC)
but sometimes occur 3-4 times in 20 minutes

mylaunchpad hijack browser URL issue also seem browser dependent
for me im using firefox and encounter URL being hijacked so frequently

some users who not using some specific browser (i heard chrome) probably has never encounter this before

look the bettom screenshot of my firefox new tab
2 my most frequent visited sites are showing mylaunchpad

» Click to show Spoiler - click again to hide... «

*
Internet explorer no hijack i think. My firefox no hijack alsoi but then i never close it either. lol.
polarzbearz
post Aug 21 2012, 11:25 AM

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QUOTE(aerobowl @ Aug 21 2012, 10:18 AM)
seems this problem is more common among users who using public IP
im also using public IP and will encounter this problem quite frequently
sometimes occur 1-2 times in a day (this normally when i not really in front the PC)
but sometimes occur 3-4 times in 20 minutes

mylaunchpad hijack browser URL issue also seem browser dependent
for me im using firefox and encounter URL being hijacked so frequently

some users who not using some specific browser (i heard chrome) probably has never encounter this before

look the bettom screenshot of my firefox new tab
2 my most frequent visited sites are showing mylaunchpad

» Click to show Spoiler - click again to hide... «

*
Mylaunchpad thinggy, happens to me frequently as well. I wouldn't call it hijack tho, more like dns server redirection fails to do its job.
AmericanPig
post Aug 21 2012, 02:29 PM

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QUOTE(polarzbearz @ Aug 20 2012, 10:50 PM)
Are you on public IP?

According to the operator this happens when TM upgrades their infrastructure, causing conflict to us (mainly public IP users) and get Authentication Failed error message.

They tweaked around and told me it will work now, after 20minutes its still not working. So I tried to change @public to @home and it works.. but still.. my public IP vmad.gif

Anyway, I tried to switch to @home prior to calling Maxis, and with no luck as well.
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yes i using public ip


Added on August 21, 2012, 2:33 pm
QUOTE(aerobowl @ Aug 21 2012, 11:18 AM)
seems this problem is more common among users who using public IP
im also using public IP and will encounter this problem quite frequently
sometimes occur 1-2 times in a day (this normally when i not really in front the PC)
but sometimes occur 3-4 times in 20 minutes

mylaunchpad hijack browser URL issue also seem browser dependent
for me im using firefox and encounter URL being hijacked so frequently

some users who not using some specific browser (i heard chrome) probably has never encounter this before

look the bettom screenshot of my firefox new tab
2 my most frequent visited sites are showing mylaunchpad

» Click to show Spoiler - click again to hide... «

*
i using chrome and encounter this probelm many time in a day.

This post has been edited by AmericanPig: Aug 21 2012, 02:33 PM
phantasm0110
post Aug 21 2012, 05:07 PM

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QUOTE(polarzbearz @ Aug 21 2012, 09:04 AM)
Well yeah, I used my mobile internet to post here during downtime. So it's still possible for us to post / reply here, just not as instantaneous. tongue.gif
Yup. Called them and put on hold for almost 15 minutes, somebody picked up the call, on hold for another 10 minutes again.

The problem is tho, my PUBLIC ip got reverted (accidentally or intentionally) to PRIVATE (home) ip during this process. Lazy to call them up and fix. Sigh.

Anyway, information requested by others (area) when I faced the downtime was

Area: Bukit Jalil
Type: Public IP
Internet: Excellent but everyday will face the problem "DNS SERVER UNREACHABLE" - either restart the router entirely; or manually "Disconnect" and "Connect" to solve. Very annoying! Anyone else facing this issue as well?
*
Yeah I'm facing the problem as well... Only faced the problem recently... Called Maxis and scold them regarding the matter and was given a case number. Currently the only way work for me is to restart the router completely. Manual disconnect and reconnect does not work for me as it will not be able to connect.... Kinda frustrated especially when people on computer wanted to play steam games and this happen...

feizaiII
post Aug 21 2012, 05:31 PM

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i guess im facing it too, very freq disconnection recently..
It seem unable connect DNS, will this solve after change other DNS?


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TSronnie
post Aug 21 2012, 05:41 PM

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QUOTE(feizaiII @ Aug 21 2012, 05:31 PM)
i guess im facing it too, very freq disconnection recently..
It seem unable connect DNS, will this solve after change other DNS?
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I change to Google DNS also get similar problems... especially if the line is left idle (aka no activity/no downloads)
feizaiII
post Aug 21 2012, 06:17 PM

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sad.gif
i logged report edy regarding the issue.
Streaming, gaming, surfing also will diconnected....
Memories_Fallen
post Aug 21 2012, 06:18 PM

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May i ask is there anywhere i can increase my maxis MB? i subscribed for the 10mb and im currently having 6mb of internet..
TSronnie
post Aug 21 2012, 06:20 PM

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QUOTE(Memories_Fallen @ Aug 21 2012, 06:18 PM)
May i ask is there anywhere i can increase my maxis MB? i subscribed for the 10mb and im currently having 6mb of internet..
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Call to Maxis Home Customer Service (prepare to wait >15 mins on hold) to ask why you are set to the wrong port speed.
SUSweyyt
post Aug 21 2012, 08:53 PM

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QUOTE(ronnie @ Aug 21 2012, 06:20 PM)
Call to Maxis Home Customer Service (prepare to wait >15 mins on hold) to ask why you are set to the wrong port speed.
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Might ask for rebate as well tongue.gif

IccyAsd
post Aug 21 2012, 10:49 PM

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any of those users that still cant connect still having problem?
Memories_Fallen
post Aug 21 2012, 11:54 PM

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Hi, just want to know, why is my download speed always slower than my upload? My upload speed is 16MB and my download speed is 5MB. Can anyone help? This is not my first time but i have seen this speed change quite many times edi. Thanks
TSronnie
post Aug 22 2012, 12:01 AM

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QUOTE(Memories_Fallen @ Aug 21 2012, 11:54 PM)
Hi, just want to know, why is my download speed always slower than my upload? My upload speed is 16MB and my download speed is 5MB. Can anyone help? This is not my first time but i have seen this speed change quite many times edi. Thanks
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Possibly Maxis/TM mis-capped your bandwidth... call them to check and get Case ID as reference.
Memories_Fallen
post Aug 22 2012, 12:02 AM

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QUOTE(ronnie @ Aug 22 2012, 12:01 AM)
Possibly Maxis/TM mis-capped your bandwidth... call them to check and get Case ID as reference.
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will there be any difference? im subscribed to their 6mb anywhere
TSronnie
post Aug 22 2012, 12:04 AM

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QUOTE(Memories_Fallen @ Aug 22 2012, 12:02 AM)
will there be any difference? im subscribed to their 6mb anywhere
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Ooohhhh... since you are on 6Mbps package (I thought you on 10Mbps package sweat.gif ), it should be ok.
Upload speed is higher because Maxis didn't capped it.... good for seeders.
Memories_Fallen
post Aug 22 2012, 12:07 AM

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QUOTE(ronnie @ Aug 22 2012, 12:04 AM)
Ooohhhh... since you are on 6Mbps package (I thought you on 10Mbps package  sweat.gif ), it should be ok.
Upload speed is higher because Maxis didn't capped it.... good for seeders.
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hmm..maxis tipu i lol, last time can get up to 20mb...now screw them say i most also 6mb, want the limited offer, but they say have to pay fine of rm2.4k..im like wtf? doh.gif
amxpayne67
post Aug 22 2012, 08:54 AM

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QUOTE(Memories_Fallen @ Aug 22 2012, 12:07 AM)
hmm..maxis tipu i lol, last time can get up to 20mb...now screw them say i most also 6mb, want the limited offer, but they say have to pay fine of rm2.4k..im like wtf?  doh.gif
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I don't understand, you said you subscribe to 6mb and complain when your speed almost 6mb? weird...
Memories_Fallen
post Aug 22 2012, 09:21 AM

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QUOTE(amxpayne67 @ Aug 22 2012, 08:54 AM)
I don't understand, you said you subscribe to 6mb and complain when your speed almost 6mb? weird...
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no no no, i didnt complain my speed almost 6...now what i wanna ask is why is my upload speed always higher than my download speed..
amxpayne67
post Aug 22 2012, 09:23 AM

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ronnie already explain that, the upload speed is uncapped, means nobody care about the upload speed. the only thing they care is download speed. And the speed may varies from time to time. Nobody cheat you here.

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