Welcome Guest ( Log In | Register )

Outline · [ Standard ] · Linear+

Enquiries/Recommendations ASUS BAD WARRANTY SERVICE, DO NOT BUY ASUS!!

views
     
tcheric
post Jul 8 2014, 10:25 PM

Getting Started
**
Junior Member
139 posts

Joined: Nov 2005


Real situation ... My company, user laptop got coffee splash in ... Sent in for warranty, the tech said all components spoilt, even include motherboard and harddisk ... After they return, I opened up the laptop, and I CONFIRM the Harddisk is accessible, helped user to backup all files ....

Reason I dont want to open before I sent in the unit is I dont want to void warranty ... BUT ... with this type of support, warranty = no warranty ...

got extra money no place to spend, go ahead and try your luck ...
tcheric
post Jul 15 2014, 12:51 PM

Getting Started
**
Junior Member
139 posts

Joined: Nov 2005


QUOTE(houjiji @ Jul 9 2014, 11:00 PM)
My friend's Dell story:
Coffee splashed into his Dell laptop on the last week of warranty period. Called technician, came and change parts on the spot without charging him extra.

Your story is totally the opposite.  sweat.gif
From what I heard from the laptop salesmen, he says older Asus laptop got more problems but the newer ones all "better" already. Not sure which part is "better"..  sweat.gif

You mentioned you have a few products at home, is it laptop or hardware? I think their hardware is better than their laptop / mobile devices..
*
Well ... Thas the diff between Dell and Asus

QUOTE(houjiji @ Jul 9 2014, 11:59 PM)
From what I gathered around me before I got my Asus product, my cousin's laptop had serious problem in 2 years of usage, whole laptop suddenly kaput and in order to fix it, he have to pay RM1000+.

Even so, I still want to give Asus a chance even though my father ask me not to as he also had really bad experience with their after sales service. I insisted to get the S400CA but in the end I also ended up complaining Asus product here as well..  sweat.gif
*
No doubt S400CA design vs price vs specs is good ... but if u r unlucky, then you end up here lor

QUOTE(houjiji @ Jul 10 2014, 12:07 AM)
Don't think they're bothered with their bad reputation as if you go and see Asus India / Asus Global's facebook page, you can see the whole comments section flooooooooooooooded with lots of complaints from all over the globe.

Do they even care? Nope, they don't even give a sh******t or f***. So call "the world's fifth-largest PC vendor by 2013 unit sales" according to wikipedia.

What they care, is no. of sales and to release more products to con consumer with their "professionally designed" device that will defect in less than 3 days (like what happen to my S400CA).  mad.gif
*
yeah, they dont care

QUOTE(Joey Christensen @ Jul 10 2014, 09:54 AM)
Asus lappie, hybrid tablet, graphic card, motherboard...So far so good. Design is another factor why I choose Asus products.  laugh.gif

Few years back, my housemate's Dell's Vostro or something got some problem. Technician came and run some diagnostics and stuff. I'd say their after sale service or technical support is quite good.
*
Thats why I die die ended up getting some Asus products cuz my boss like it ... But after I collected ONE FILE of case handling and show my boss, he kinda agree, avoid Asus

QUOTE(houjiji @ Jul 10 2014, 02:05 PM)
Correct, it was over warranty already and I fully understand the repair cost needed.

But my point to bring this out is to highlight on it's bad built quality. Not just one Asus laptop have been like this which happens to happen around me, is a few excluding my cousin's. That is why I came to a conclusion that Asus = nightmare quality + hell after sales service.

My company's old dell have been around for at least 4 years and it's still strong other than the battery of course.  nod.gif
*
My company Dell laptops, i just extend warranty from 3 years to 5 years (upon completion of 3 years warranty) ... Still good
tcheric
post Jul 15 2014, 02:07 PM

Getting Started
**
Junior Member
139 posts

Joined: Nov 2005


QUOTE(wodenus @ Jul 15 2014, 01:40 PM)
Wow.. your company actually supplies it's employees with laptops that are more than five years old? smile.gif
*
its the batch of Vostro 3000 series that come with the I5, 3 ~ 4GB RAM, come with Win7, worth spend a bit to ext warranty ... in fact, users also malas do backup and upgrade ...
tcheric
post Jul 19 2014, 11:18 PM

Getting Started
**
Junior Member
139 posts

Joined: Nov 2005


QUOTE(houjiji @ Jul 15 2014, 02:48 PM)
With those specs I think it should last for another 3-5 years alright.  thumbup.gif

From what I've seen so far, you'll be surprise what the corporate office people are using.. Some are ancients already (From windows 95 - Me)  sweat.gif
*
LOL .... and its win7 as well, definitely can last for another 2 years ... worth one ...

QUOTE(crystal_junrong @ Jul 16 2014, 09:44 PM)
oh dear
never expected a whole pile of complains here.
i would like to add to the statistic.  smile.gif

"mister ah... as i say earlier... your phone drop into water... no cover warranty.... then you ask to quote for repair la.... na...."

to the shock of my friend life....  shocking.gif

RM 519

to repair a zenfone 4 which cost RM 299 for new malaysia set.....
after hearing this story...
i change my mind on the G750 and started to look at lenovo instead.  doh.gif
*
Yulp, my company laptop case, price for S400CA is 1999, repair cost due to splash water inside is RM2900++,, crazy

 

Change to:
| Lo-Fi Version
0.0167sec    0.20    7 queries    GZIP Disabled
Time is now: 6th December 2025 - 11:22 AM