Aug 24 2012, 11:00 PM
QUOTE(daryl.k @ Aug 24 2012, 04:34 PM)
woooww...i really wish i had found this thread before buying the UX32VD....but too late now..
the same day i got the new ultrabook, i found there's something wrong with 1 of the key on the keyboard...its loose and wont bounce back up after pressing it down...the next day, i sent it to Asus SC in lowyat...
the guy who took my case told me it should take 2-3 days to fix it...i said ok and left the day old machine with them...
4 days later, no call from Asus, so i called up the hotline...then they told me there's no stock for replacement and need to order from Taiwan and will take 2-3 weeks...i wasn't happy but there's nothing much i can do...i asked them if i can get back the unit first while waiting for the replacement to come from Taiwan and their reply? "you can but we cant guarantee you priority in case there's another case needs replacement"
meaning while i'm having the machine back, if another use send his/her machine in for same problem, Asus will attend to his/her problem first even though i came 2-3 weeks ago...i was like WTF!!!
the second thing, they say if during the time i took back the machine and i cause more damage to the 'damaged' key they will not be responsible and i cant claim under warranty anymore!
anyhows, after alot of hesitation, i decided to let them hang on to the machine until the replacement part come & they fix it...so i patiently waited almost 3 weeks....
when i don't get any call from them, i decided to check with their CS on the phone...to my horror...they say there's no parts coming in, and my case has been marked as 'CN' or Credit Note...meaning they will either replace a new machine for me or refund me the money...the CS guy actually asked me why no one from Asus call to get my details!!!
so that's 4 weeks waiting for nothing!!! so then i took a snapshot of the purchase receipt and email to them (as requested) for process..i asked them so which its gonna be, 1-to-1 replacement or refund and he said he have no idea....
after i email the receipt they process it and ask me to check back after 2-3 days for status...i call again after 2 days and they confirm receive my email and is now undergoing CN process (still dunno if i'm getting a replacement or refund) and the waiting period? another 1 month (normally)...i made a lot of fuss and was scolding the CS on the phone...and he promise to put in an urgent request...urgent meaning 3 weeks
i really dun understand why it takes so long to get me a replacement unit...if there's no new stock in whole of Malaysia, they can easily order from Taiwan or rest of the world...even delivery from Antarctica wont take this long...
anyways...its been almost 3 weeks since they told me its been process....given the fact this week was Raya week...i will give them another week before checking my status...
originally thought to be damn sad cos 1 day 'new' machine and its been sitting in the service centre for 6 weeks and yet need to wait another 3+ weeks...but after reading the thread here, it seems i'm considered lucky if i can get back anything from Asus in 2 months.
i've been using Toshiba notebooks for close to 10 years...am really happy with build quality of Toshiba cos i only remember visiting their service center 2 or 3 times...and was extremely happy with their customer service...i bought the Asus ultrabook cos i couldn't wait for the new Toshiba Z930...but now......the Z930 is out and i'm still using my old notebook...
before reading this thread, i still hope that Asus will replace the notebook for me and not refund me cos i'm after the machine, not money...but now...all hope is lost...i now wish they will refund me money so i can buy different brand of notebook....and stay the hell away from Asus..
if i'm still getting crap reply from them by end of next week, i will officially write to Asus HQ in Taiwan and send them a link to this thread...and another there is....i might even write to complain to gomen (whichever ministry department relevant)
added: maybe some of u guys would like to fill up this survey form from >>ASUS<<
very sad to hear that especially when it happened on a NEW machine. you should go there and ask them to do a one-to-one replacement for you. you must have a very good temper to be able to endure all the shits that asus thrown at you. so let's boycott asus !the same day i got the new ultrabook, i found there's something wrong with 1 of the key on the keyboard...its loose and wont bounce back up after pressing it down...the next day, i sent it to Asus SC in lowyat...
the guy who took my case told me it should take 2-3 days to fix it...i said ok and left the day old machine with them...
4 days later, no call from Asus, so i called up the hotline...then they told me there's no stock for replacement and need to order from Taiwan and will take 2-3 weeks...i wasn't happy but there's nothing much i can do...i asked them if i can get back the unit first while waiting for the replacement to come from Taiwan and their reply? "you can but we cant guarantee you priority in case there's another case needs replacement"
meaning while i'm having the machine back, if another use send his/her machine in for same problem, Asus will attend to his/her problem first even though i came 2-3 weeks ago...i was like WTF!!!
the second thing, they say if during the time i took back the machine and i cause more damage to the 'damaged' key they will not be responsible and i cant claim under warranty anymore!
anyhows, after alot of hesitation, i decided to let them hang on to the machine until the replacement part come & they fix it...so i patiently waited almost 3 weeks....
when i don't get any call from them, i decided to check with their CS on the phone...to my horror...they say there's no parts coming in, and my case has been marked as 'CN' or Credit Note...meaning they will either replace a new machine for me or refund me the money...the CS guy actually asked me why no one from Asus call to get my details!!!
so that's 4 weeks waiting for nothing!!! so then i took a snapshot of the purchase receipt and email to them (as requested) for process..i asked them so which its gonna be, 1-to-1 replacement or refund and he said he have no idea....
after i email the receipt they process it and ask me to check back after 2-3 days for status...i call again after 2 days and they confirm receive my email and is now undergoing CN process (still dunno if i'm getting a replacement or refund) and the waiting period? another 1 month (normally)...i made a lot of fuss and was scolding the CS on the phone...and he promise to put in an urgent request...urgent meaning 3 weeks
i really dun understand why it takes so long to get me a replacement unit...if there's no new stock in whole of Malaysia, they can easily order from Taiwan or rest of the world...even delivery from Antarctica wont take this long...
anyways...its been almost 3 weeks since they told me its been process....given the fact this week was Raya week...i will give them another week before checking my status...
originally thought to be damn sad cos 1 day 'new' machine and its been sitting in the service centre for 6 weeks and yet need to wait another 3+ weeks...but after reading the thread here, it seems i'm considered lucky if i can get back anything from Asus in 2 months.
i've been using Toshiba notebooks for close to 10 years...am really happy with build quality of Toshiba cos i only remember visiting their service center 2 or 3 times...and was extremely happy with their customer service...i bought the Asus ultrabook cos i couldn't wait for the new Toshiba Z930...but now......the Z930 is out and i'm still using my old notebook...
before reading this thread, i still hope that Asus will replace the notebook for me and not refund me cos i'm after the machine, not money...but now...all hope is lost...i now wish they will refund me money so i can buy different brand of notebook....and stay the hell away from Asus..
if i'm still getting crap reply from them by end of next week, i will officially write to Asus HQ in Taiwan and send them a link to this thread...and another there is....i might even write to complain to gomen (whichever ministry department relevant)
added: maybe some of u guys would like to fill up this survey form from >>ASUS<<
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