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Enquiries/Recommendations ASUS BAD WARRANTY SERVICE, DO NOT BUY ASUS!!

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ost1007
post Feb 24 2015, 11:10 AM

On my way
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Senior Member
588 posts

Joined: Jan 2005
Just beware when you purchase a laptop at Evernew 3rd Floor in Lowyat. I just bought a laptop there and I found out unethical business conducting of the salesman. At first, I wanted to purchase a ASUS laptop around RM1900 laptop. The salesman keep promoting another laptop and recommended me that was good for gaming and daily document task and told me the laptop retail(big) price is RM2200(even expensive the the laptop I want to purchase initially) and he gave me discount RM2100 with setup everything in the laptop and some free gift like cooling pad and mouse. That time I fully trust the seller and didn't check much and left the opened box there and just brought back my laptop to home.

OK, then story begun.
1. After when back home, I check the receipt serial number different with laptop receipt number.
2. I checked the model and found out that it was expensive than any online price about 25%. The price is quote around RM1700 online. It was cheaper that the laptop that I wanted to purchase initially.

At the next day, I tried to search the receipt, no contact number at the receipt. smile.gif I just tried search online and finally I get PJ branch evernew contact and called them. They directed me confront to lowyat retail shop salesman as they have nothing to do with the branch anymore. I went back the branch in lowyat yesterday afternoon to find the seller but he was on leave. Some of the sellers there trying to protect the fellow saying that it was not expensive bla bla bla... I just told him that, don turn fact around.
For the first issue, they explained that the seller wrong sending laptop to me. They mess out with another same laptop that time. whistling.gif To be honest, I not really believe what he said smile.gif Fortunately there was a seller quite a bit considerate and helping me with this issue. He told me that no refund policy in his company and only he can do was just add another 4GB ram into my laptop.
OK, I was thinking. This is the only option that I only have. Grab it.
So, lesson learnt. When purchase anything in Lowyat, do not fully trust on what seller said. Use your eye and ear to get information around before make decision.

This is my story and just share and hopefully to get awareness of public for not stepping into the mine zone tongue.gif
Last but not least, just reveal the laptop I purchase at here. ASUS X550ZE-XX057D.

This post has been edited by ost1007: Feb 24 2015, 11:33 AM
ost1007
post Feb 24 2015, 11:32 AM

On my way
****
Senior Member
588 posts

Joined: Jan 2005
To be honest, I not get angry with extra RM400 paid. I just disappointing with the agent that he choose to earn extra RM400 and break his honesty and lose the trust to the person who trust him smile.gif

 

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