Sorry for the late reply. For any warranty matters proceed direct to the service Center. If you go to the retail store they are doin it out of good will. Analogy is you bought your car from Toyota showroom , engine problem and you send it back to the showroom. Why would you do that? Commonsense to send to service centre hence the name service centre.

This post has been edited by itanium: Jun 28 2015, 06:43 PM

Must it be KLCC/MidValley Service Centre? I checked on the website and mac city@1utama is listed as a service location. Can i go there instead? Btw i'm trying to claim warranty on my macbook.

As long its listed you can bring it there. Should they decide to decline you service then you can inform them their location was listed on Apple's ASP Locator.

how much would it cost to change MBA 2012 battery? anyone have any contact of the AASP in BTS?

last time i asked was bout rm459 + RM service charge.

Nope. Current price is around MYR 826.27 for a MBA 13" Mid 2012 battery replacement.

My hunch is increase due to usd exchange rate. Let's hope they don't increase the labor charges.

If i may ask, that price quoted by an ASP in KL? have you tried to ask other ASP? parts prices arent controlled by Apple. ASPs sets their own prices as long its reasonable so you may want to ask other ASPs.

That's the price quoted by QCD in BTS...that's the only ASP that is near to my place...

At VR Technology service centre. Noted they pledge 2 hour diagnosis service but their CS said it will take 2 days. Very misleading. Wasn't happy with the attitude of their CS.


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Hi, does anyone know if there is an alternate number for this service center? No one seems to be picking the phone.

Service Center @ 1 Utama Shopping Center
(Monday to Sunday - 10am to 8pm)

Lot S330, 2nd Floor, 1 Utama Shopping Center (New Wing)
Tel: 03-7732 9551

Never go to machines. sent my mac mini there for 2 weeks.
And they didn't know how to fix it.

If i were to compare between both these centers, which is better? I'm not really claiming warranty for my 2 weeks old MBPr but i just want to know if the pictures in the attachment are normal for a unit that has been charged twice only. Basically i want to email them the pictures to confirm if there's any issue/leakage with the unit.

I've been trying to call MacCity the whole day but no one is picking. I've not tried Midvalley's service center yet.


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Ist worth it too pro long my mbp warranty, after reading here, feel its totlly useless

Never ever send to Mac City. Their service is atrocious. Staff is rude and unhelpful. Takes forever to get your machines back. You will regret it. In fact I've complained to AppleCare regarding their service. Funny thing is AppleCare senior service advisor also complained to me in how uncooperative Mac City are.

One example is I had called Applecare to get my iMac repaired under warranty. It was a home service where they come to the house and pick up your Mac and send it back when repaired. Mac City took 2 weeks to give me a call.

Go to VR Technologies. I had very good experience with them. Already had my iMacs, MacBook Pro repaired under apple care. Fast and responsive. Staff is courteous. The home repair was arranged within 1 day from the time I called AppleCare. No complains.
Contact Daniel.

looks normal from this angle but if you're ever in doubt you can send in to your most convenient SC.

highly recommended for MBA/iMacs because they're under rm1k for the AppleCare. MBPs cost more.

Not trying to scare you but MBPs MainLogicBoards cost more than 2k to repair out of warranty. Even the display modules arent cheap.

Thanks for the insight, i did not know that they had a home service to pick it up. Is this specially for iMac only?

My unit has no issues but i was just wondering if that slight mark near the charging point is a problem. I thought of leaving it for now because i'm worried they will induce scratches on the unit while checking.

It's just that tiny mark under the charging point, seems more like a slight discoloration to me. I have no issues with the unit and thought of checking it within the one year of the warranty. The unit works perfectly fine so i don't want them to open and inspect it which might induce scratches.

Would like to send in an iPhone to check if warranty is still valid, afraid someone changed some hardware inside.. Can recommend me which center is fastest for klang valley? Check based on serial number is valid but would like to diagnose hardware as well. Please advise