by Mac City also right?

Isn't MacStudio one of the Premium Resellers with an in-house Services & Support Center? I'm surprised they are not listed as one of the AASPs?

Hence not all APRs are AASPs......if you noticed in SG those APRs none of them are AASPs.....only in Msia its an exception.

if i would like to claim warranty, do i need to bring anything besides my mbp?? i think i lost my receipt and couldnt find any warranty card in my mac box... newbie here.. pls help..

just proceed to AASP of you're sure your Mac is still under warranty.
receipt is not necessary if you've registered your Mac on Apple's Website

Sapura close shop in Malaysia is true.

But Sapura is the only APR and also AASP in Singapore

This post has been edited by xtylish: Jul 28 2013, 03:13 AM

Any in Seremban???

no at the moment, you have to drop by Klang Valley

List has been edited to reflect new AASP.

To get certified as an ACMT, certifications.apple.com - need to be registered under one of the AASP.

This post has been edited by itanium: Aug 20 2013, 06:41 PM

hi,

saturday or sunday those shop will open?

thx

This post has been edited by chrisnand: Aug 31 2013, 02:50 PM

for Mac City and Machines, yes they're open 7 days a week

i went there at machine KL. but sunday is closed

i'm very sure the Mac City at 1Utama is open on Sundays

Machines@Northpoint by Machines Service Sdn Bhd (2.3 kms)

If I not mistaken they change to ground floor edy. Please someone confirm it. TS need update.

Nothing can describe how much I'm dissatisfied with the service in Mac City One Utama. I sent my Mac to get the hardware problem fixed, but not collect it back with the same problem. There are a lot of miscommunication between the staffs and technicians. I had to contact them numerous times in order to get my service status updated. The first service was poor and didn't execute so well. I had to remind them that my certain button on keyboard are less RESPONSIVE, but not MALFUNCTION. They would told me that the keyboard have no problem and not able to diagnose this and that. From there, i know they did not perform a proper checkup on the hardware. But on the bright side, the did fix the bottom rubber feet that came off, which i have to emphasise before the collection. That being said, I've decided to collect back my partially unfixed Mac and send it to VR Technology. Mac City services are poor, seriously. They are very good at holding the customer's product who sent in for service, i've seen that happened a lot of customers while waiting for my turn. They would say i'll call you back on certain days, well that did not happen to me, except calling for collection (which my problem is not even fixed). All in all, i am not going to repurchase nor sent in my product for service to Mac City in the future. I hope Mac City will improve the quality of the services and staff training. Rating: 1/5

Thank you for the heads-up, list has been edited accordingly

Apple Service Center have such bad service. This was what happen.

At Machine's Service Center at Midvalley
Me : Hi, I dropped my ipad. Can you fix it?
Technician : Ketuk a bit with his fingers. Have you tried to reset it?
Me : Yes
Techinican : In that case, we cannot do anything. You can pay for a new ipad 2 replacement.
Me : Can't you open up and have a look inside?
Technician : Sorry. It is against apple service center to open up the ipad.
Me : FINE

At a generic phone shop (My favourite phone shop actually)
Me : Hi, I dropped my ipad. Can you fix it?
Techician : Let me look at it. Give me 4 days time. You can have your ipad back by tuesday.
Me : Seriously?
Techinician : Sure. No problem. But it is going to cost you RM280.
Me : OK.

Moral of the story, don't go to apple service center. They are unreliable and hopeless. All they want from you is to suck your blood.

Next time try Switch.

I heard that Machines staffs are not friendly, but of course not all of them are like that.

AASP's are govern by Apple's procedures and need to be in compliance. Apple does not allow them to open an iPad and you may call Apple Hotline @ 1800 803 638 for verification.

my late 2008 15″ MacBook Pro started separating from the hinge and it is a known issue in different countries. there is a program to replace the lcd however it is ended on Dec 2013. I went to machine service center and they acknowledged that it was manufacture defect but they will not replace since the program is ended.
I check again the same blog that shares among countries, some of them stil get the replacement.he insists if I wan to replace I need to pay rm2320! thanks apple