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 Apple Authorised Service Providers, list of AASPs in Malaysia

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SUSitanium
post Mar 13 2012, 01:27 AM, updated 8y ago

I brake very late.
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From: Kota Kinabalu, Country of North Borneo.


I browsed thru some of the previous postings and noticed theres a confusion on Apple 'service centers'. A search thru Apple website yielded information as per below (cut and pasted from Apple website, hope i wont get sued for this). According to reliable sources , these ASPs have a KPI on a turnaround time of 7 days on any Mac related repair (East Malaysian AASP gets a longer period due to logistic issues).

Please bear in mind parts support are subjected to 5 years and after that they are relegated to be known as 'Vintage Model' whereby you may have to check with your local ASP for parts availability.




Who are they?

- Apple Authorized Service Providers (AASPs) are part of a network of Apple-authorized businesses that provide comprehensive support and repair services for Mac products.

AASPs employ Apple-certified technicians, who complete regular Apple training and assessments, so you can be confident you're getting help from qualified, experienced professionals.



List of AASP in Malaysia :


Central Region :

NORTHPOINT OFFICES MID VALLEY BLOCK B-G-2, GROUND FLOOR, NO.1 MEDAN SYED PUTRA UTARA
KUALA LUMPUR, KUALA LUMPUR 59200
+603 2289 5388

QCD@BerjayaTS by QCD Technology (M) Sdn Bhd (2.6 kms)
Berjaya Times Square, No. 1, Jalan Imbi, #08-55 Level 8, 55100 Kuala Lumpur
+603 2141 4840

VR@MeganII by VR Technology Sdn Bhd (3.8 kms)
Megan Avenue II, Block B-0-7, Ground Floor No 12, Jalan Yap Kwan Seng
+603 2163 2020

MacCity@1Utama by Mac City Sdn Bhd (8.1 kms)
1Utama Shopping Centre(New Wing) Bandar Utama, Lot S309-S310, 2nd Floor, Petaling Jaya, 47800 Selangor
+603 7726 2880

MACCITY@CEMPAKA8.2 km
C-1-40, 1ST FLOOR, BLOCK C 10 BOULEVARD, JALAN CEMPAKA KAMPUNG SUNGAI KAYU ARA
PETALING JAYA, SELANGOR 47400
+603 7725 6680

MACCITY@CHERAS BY MAC CITY SDN BHD14.5 km
AEON CHERAS, LOT F39, 1ST FLOOR, ARAS SATU, LEBUH TUN HUSSEIN ONN, BALAKONG
KAJANG, SELANGOR 43200
+603 9075 2880


Malacca :

MACCITY@MELAKA BY MAC CITY SDN BHD1.3 km
AEON BANDARAYA MELAKA SHOPPING CTR, NO.2 JALAN LEGENDA, TAMAN 1-LEGENDA, S-03 2ND FLR
MELAKA, MELAKA 75400
+606 284 8880



Northern Region :

Switch@Penang by CG Computers Sdn Bhd (21.3 kms)
A-10-2, Bay Avenue, Lorong Bayan Indah 4 Bayan Lepas, 11900 Penang
+604 644 3580


Southern Region :

QCD@iFixJB by QCD Technology (M) Sdn Bhd (67.5 kms)
Danga City Mall, L2-88, Level 2, Jalan Tun Abdul Razak, 80000 Johor Bahru
+607 227 8287


Sabah :

MACHANICS@KK BY DIGITAL FORTRESS SDN BHD
DAMAI PLAZA PHASE 3, 1ST FLOOR, LOT 7, BLOCK B, WISMA CTF
KOTA KINABALU, SABAH 88300
+6012 827 2841, +6088 246 022


Sarawak :

Switch@Kuching by CG Computers Sdn Bhd (1.5 kms)
The Spring Mall, Unit 112, 1st Floor, Jalan Simpang Tiga, Kuching, 93350 Sarawak
+608 242 5591

BOULEVARD@MIRI
BOULEVARD SHOPPING COMPLEX, LOT 1.3, 2ND FLR, JALAN PUJUT LUTONG, MIRI 98000
MIRI, SARAWAK 98000
+608 542 9468


This post has been edited by itanium: Feb 4 2015, 10:32 PM
SUSitanium
post Mar 13 2012, 01:43 PM

I brake very late.
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From: Kota Kinabalu, Country of North Borneo.


Oh i just found out there is a way to get onsite service PROVIDED you have ACPP and theres an AASP nearby your area.....but i might incur the wrath of AASP if they see me posting it here hahaha.
SUSitanium
post Mar 13 2012, 01:53 PM

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You try ask applecare 1800 803 638 and let us know eh?

Service your own prolly they wont allow......they may ask if your interested to set up an AASP instead which would prolly run you rm200k-300k on the reno alone....i kid you not.

This post has been edited by itanium: Mar 13 2012, 01:54 PM
SUSitanium
post Mar 13 2012, 07:10 PM

I brake very late.
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QUOTE(THTgadgets.com @ Mar 13 2012, 06:00 PM)
Hey mate, thanks for your effort in compiling that list... It'll be a great help for most of us! biggrin.gif

However, isn't there an authorized Apple Repairer located somewhere in PJ by the name of "Sapura Technology"? If I'm not wrong, when my previous iPod touch went into trouble, I contacted Apple's Tech Support hotline and they told me to send the unit there for replacement...

That was actually a couple of years back though, not sure whether Sapura is still on the Apple panel or not...
*
nod.gif Sapura close shop liao....



QUOTE(wei @ Mar 13 2012, 06:48 PM)
The list will always get updated time to time, unless TS plan to do so as well. Better bookmark the URL directly:

http://www.apple.com/asia/service/
*
Actually that number of AASP for Central region is consider a lot already and AASP isnt really a megabuck earner.....i would bet some of them dropping off rather than that list increasing a lot. You have NO idea the investment involved and the ROi.
SUSitanium
post Mar 13 2012, 09:41 PM

I brake very late.
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-edited, too much info not very good either tongue.gif

This post has been edited by itanium: Mar 13 2012, 09:48 PM
SUSitanium
post Mar 13 2012, 11:14 PM

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it_gizzmo - Ty ty ty
SUSitanium
post Mar 14 2012, 03:27 PM

I brake very late.
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QUOTE(BRY7 @ Mar 13 2012, 11:54 PM)
Mac city is opening another one at festival mall, setapak really soon
*
Opening a new retail outlet or AASP? thats 2 different thing.
SUSitanium
post Mar 16 2012, 05:14 PM

I brake very late.
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QUOTE(THTgadgets.com @ Mar 16 2012, 10:07 AM)
Isn't MacStudio one of the Premium Resellers with an in-house Services & Support Center? I'm surprised they are not listed as one of the AASPs?
*
icon_idea.gif

Hence not all APRs are AASPs......if you noticed in SG those APRs none of them are AASPs.....only in Msia its an exception.
SUSitanium
post Aug 20 2013, 06:36 PM

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List has been edited to reflect new AASP.

To get certified as an ACMT, certifications.apple.com - need to be registered under one of the AASP.

This post has been edited by itanium: Aug 20 2013, 06:41 PM
SUSitanium
post Nov 11 2013, 02:16 PM

I brake very late.
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QUOTE(wira4ce @ Sep 5 2013, 11:19 PM)
Machines@Northpoint by Machines Service Sdn Bhd (2.3 kms)

If I not mistaken they change to ground floor edy. Please someone confirm it. TS need update.
*
Thank you for the heads-up, list has been edited accordingly smile.gif
SUSitanium
post Feb 25 2014, 07:47 PM

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QUOTE(Ramjade @ Jan 28 2014, 05:39 PM)
Apple Service Center have such bad service. This was what happen.

At Machine's Service Center at Midvalley
Me : Hi, I dropped my ipad. Can you fix it?
Technician : Ketuk a bit with his fingers. Have you tried to reset it?
Me : Yes
Techinican : In that case, we cannot do anything. You can pay for a new ipad 2 replacement.
Me : Can't you open up and have a look inside?
Technician : Sorry. It is against apple service center to open up the ipad.
Me : FINE

At a generic phone shop (My favourite phone shop actually)
Me : Hi, I dropped my ipad. Can you fix it?
Techician : Let me look at it. Give me 4 days time. You can have your ipad back by tuesday.
Me : Seriously?
Techinician : Sure. No problem. But it is going to cost you RM280.
Me : OK.

Moral of the story, don't go to apple service center. They are unreliable and hopeless. All they want from you is to suck your blood.  mad.gif  vmad.gif
*
AASP's are govern by Apple's procedures and need to be in compliance. Apple does not allow them to open an iPad and you may call Apple Hotline @ 1800 803 638 for verification.
SUSitanium
post Oct 15 2014, 08:06 PM

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QUOTE(cakey_cake @ Oct 8 2014, 02:25 PM)
I have a question..can berjaya times square service center replace a new battery for iphone 5s which is still under waranty?i bought my iphone end of last year at celcom..
*
Apple's standing on this is : device purchased thru carriers are to be sent back to carriers for warranty purposes. When in doubt, call 1800 803 638
SUSitanium
post Feb 4 2015, 10:33 PM

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Updated new ASP in Miri, Sarawak.
SUSitanium
post Feb 19 2015, 06:01 PM

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QUOTE(Xefron @ Feb 6 2015, 10:33 AM)
what's the current policy for iPhone under telco contract.my ip6 is having problem.mine is under celcom.

went to AASP in OU and they said i need to send it to Celcom,but Celcom Call Centre is telling the opposite.
*
The AASP is correct. They are instructed to only accept units sold thru Apple resellers, online store and authorised disti. They have very strict instructions not to accept carrier devices.

If i were the customer i would go to Celcom centre and demand to see the manager.











But as usual should the customer not able to get a satisfactory from carriers they will call AppleCare (1800803638) and in the end most likely will send the unit back to the AASP.
SUSitanium
post Feb 25 2015, 11:53 AM

I brake very late.
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Try to get in touch with AppleCare customer advisor at 1800 803 638. They should be able to sort this out for you.
SUSitanium
post Jun 13 2015, 07:48 PM

I brake very late.
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QUOTE(zyde @ Jun 13 2015, 07:19 PM)
Do harvey norman is apple authorize reseller?
*
Ppl like Harvey Norman and SenQ are consumer electronic outlets authorised by Apple. Not too sure about Harvey but SenQ iPhones are from Digi hence you have to send back to the telco for warranty issues. Other iOS devices or macs can be serviced by any ASP
SUSitanium
post Jun 27 2015, 10:44 PM

I brake very late.
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QUOTE(officeBoy @ Jun 27 2015, 10:10 PM)
Hey Sifu,

I got the MBP which is still under warranty and I bought it from official apple online - delivery from S'pore, just found the charger got problem as not able to charge the notebook, the charger doesn't show any light when on it is charging.

My question, is the charger claimable? can i send it to any apple store ?

Thanks ahead!
*
Should not be an issue. Bring the Mac along as they need to run a diagnostic. It's an sop thinggie so pls make life easy for the SC 😀
SUSitanium
post Jun 28 2015, 06:43 PM

I brake very late.
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QUOTE(officeBoy @ Jun 28 2015, 04:38 PM)
Just in case it help to others, Machine store will not accept for replacement, we have to go to Midvalley or KLCC Apple store.
*
Sorry for the late reply. For any warranty matters proceed direct to the service Center. If you go to the retail store they are doin it out of good will. Analogy is you bought your car from Toyota showroom , engine problem and you send it back to the showroom. Why would you do that? Commonsense to send to service centre hence the name service centre.

This post has been edited by itanium: Jun 28 2015, 06:43 PM
SUSitanium
post Sep 11 2015, 03:19 PM

I brake very late.
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QUOTE(CallMeGucci @ Sep 11 2015, 02:58 PM)
Must it be KLCC/MidValley Service Centre? I checked on the website and mac city@1utama is listed as a service location. Can i go there instead? Btw i'm trying to claim warranty on my macbook.
*
As long its listed you can bring it there. Should they decide to decline you service then you can inform them their location was listed on Apple's ASP Locator.
SUSitanium
post Sep 24 2015, 12:26 AM

I brake very late.
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last time i asked was bout rm459 + RM service charge.

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