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 SMS Alert - You're Not In Control, Report here your SMS Alert

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ronnie
post Feb 4 2012, 12:30 PM

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After submitting the OCBC Change Threshold form, I received my 1st SMS from OCBC, when pumping petrol... arrived within 1 minute.
idoblu
post Feb 4 2012, 12:39 PM

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oops.... i didnt see a thread already posted here.
let me repeat -

with CIMB Transaction Alerts and Secure ePay (via SMS) I wonder if this is yet another way to put the entire blame on card users just like the 3D Secure crap?

when you spend over a certain amount, they will sms you but if you do nothing, that means you are okay with that transaction. now what if our phones are hijack? or what if we are sleeping or in a meeting and didnt see that message?

initially this may seem like a good secure idea but they should ok the transaction only if we reply and not if we dont reply. any inputs?


btw I didnt receive any sms from maybank when i swiped 25k yesterday. my wife swiped a huge amount as well and didnt get any sms. only CIMB sms came in almost immediately. all these transaction was done yesterday

This post has been edited by idoblu: Feb 4 2012, 12:40 PM
Human Nature
post Feb 4 2012, 10:04 PM

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Even after getting SMS from Maybank to confirm that I have successfully changed my threshold amount, I still do not get any SMS after swiping my cards three times at different locations today. This is really a bad joke from Maybank vmad.gif

This post has been edited by Human Nature: Feb 4 2012, 10:07 PM
tifosi
post Feb 5 2012, 11:42 AM

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I called Maybank CS and told them I want to set my threshold limit for my CC. After checking for a while, he informed me that it was impossible to do so. Then, I told him that there are people who successfully did it. He said he will return a call to me on Wednesday when he is able to check with the right department doh.gif


Veda
post Feb 5 2012, 08:30 PM

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From my experience, SMS sent occasionally goes "missing" aka the supposed receiver does not receive them. Happened to me (on a non-credit card related matter) for the 2nd time this Friday.

What then if there is a fraudulent transaction, the bank claimed it sent an SMS but we didn't receive it? It'll be much easier to shift the blame on us customers after the introduction of this SMS alert thingy. hmm.gif
idoblu
post Feb 5 2012, 11:35 PM

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QUOTE(Veda @ Feb 5 2012, 08:30 PM)
From my experience, SMS sent occasionally goes "missing" aka the supposed receiver does not receive them. Happened to me (on a non-credit card related matter) for the 2nd time this Friday.

What then if there is a fraudulent transaction, the bank claimed it sent an SMS but we didn't receive it?  It'll be much easier to shift the blame on us customers after the introduction of this SMS alert thingy. hmm.gif
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my thoughts exactly. i think i will opt out of this thing
idunnolol
post Feb 6 2012, 08:33 PM

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\Is it possible to change the threshold limit online for MBB cards?
ronnie
post Feb 7 2012, 02:41 AM

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My HLB doesn't prompt me for the Regular Auto-Debit payment (same amount monthly)
Human Nature
post Feb 7 2012, 10:26 AM

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QUOTE(idunnolol @ Feb 6 2012, 08:33 PM)
\Is it possible to change the threshold limit online for MBB cards?
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not possible.
Human Nature
post Feb 8 2012, 06:11 PM

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QUOTE(Human Nature @ Feb 4 2012, 10:04 PM)
Even after getting SMS from Maybank to confirm that I have successfully changed my threshold amount, I still do not get any SMS after swiping my cards three times at different locations today. This is really a bad joke from Maybank  vmad.gif
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Maybank did not respond after the promised 3 working days respond time, as usual. I cc again to BNM and within minutes BNM send a reminder to Maybank to address my issue within 2 weeks. Just sharing.

alexwsk
post Feb 8 2012, 09:23 PM

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QUOTE(Human Nature @ Feb 8 2012, 06:11 PM)
Maybank did not respond after the promised 3 working days respond time, as usual. I cc again to BNM and within minutes BNM send a reminder to Maybank to address my issue within 2 weeks. Just sharing.
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do update us again
mbb really doh.gif
ronnie
post Feb 9 2012, 11:06 PM

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My request for Maybankard SMS Alert threshold to be lowered has been approved via SMS.... let's see if it really works.
Human Nature
post Feb 9 2012, 11:22 PM

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QUOTE(ronnie @ Feb 9 2012, 11:06 PM)
My request for Maybankard SMS Alert threshold to be lowered has been approved via SMS.... let's see if it really works.
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How do you request, through email? Please test it asap tongue.gif
ronnie
post Feb 9 2012, 11:26 PM

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QUOTE(Human Nature @ Feb 9 2012, 11:22 PM)
How do you request, through email? Please test it asap tongue.gif
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Via email to mbbcardservices@maybank.com.my
Email sent on 2-Feb-2012
Email responded on 5-Feb-2012
SMS received on 9-Feb-2012
MariKan
post Feb 9 2012, 11:33 PM

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Everyday received sms from Maxis. Fed up already
SUSDavid83
post Feb 10 2012, 10:30 AM

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QUOTE(MariKan @ Feb 9 2012, 11:33 PM)
Everyday received sms from Maxis. Fed up already
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What kind of SMSes from Maxis?
idoblu
post Feb 11 2012, 12:14 AM

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I just charged my MBB card from an online purchase at a US store. The next second I hit Confirm Purchase, a SMS came in from MBB. Next few minutes MBB CS called and ask if I use my card
Human Nature
post Feb 11 2012, 01:53 AM

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QUOTE(idoblu @ Feb 11 2012, 12:14 AM)
I just charged my MBB card from an online purchase at a US store. The next second I hit Confirm Purchase, a SMS came in from MBB. Next few minutes MBB CS called and ask if I use my card
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online purchase, very very likely will get sms.
hye
post Feb 11 2012, 02:28 AM

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QUOTE(MariKan @ Feb 9 2012, 11:33 PM)
Everyday received sms from Maxis. Fed up already
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Trying to spam your way ? Not enough with multiple nicks ?
earl-ku
post Feb 11 2012, 02:32 AM

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imagine a father of 3 daughters ... each with a sub card from the dad and then the wife also has one ...

in a week the amount of sms sent to him is tons ... but then again he will know when the wife and daughters are spending ...

i have card from maybank and hsbc ... all getting transaction sms

the ones from maybank, very prompt, the moment the receipt starts printing, i will get the noti sms edy ...

This post has been edited by earl-ku: Feb 11 2012, 02:34 AM

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