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 SMS Alert - You're Not In Control, Report here your SMS Alert

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Human Nature
post Jan 26 2012, 08:23 PM

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QUOTE(Gen-X @ Jan 26 2012, 06:33 PM)
Based on what you received and highlighted, Maybank's statement is inaccurate as it should be reissued as "Maybank has its own minimum threshold for Each Individual"sweat.gif
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if it is different for each individual, then the customer has the right to know what is the amount. let's wait for further reply from them/
ben83
post Jan 26 2012, 08:31 PM

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i received not even a single sms from MBB when I swiped one RM 5k and another RM 14k right before CNY with my VI.
TSGen-X
post Jan 26 2012, 10:36 PM

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QUOTE(ben83 @ Jan 26 2012, 08:31 PM)
i received not even a single sms from MBB when I swiped one RM 5k and another RM 14k right before CNY with my VI.
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Do you have any previous transactions with the merchant above where you swiped RM14K?
SUSDavid83
post Jan 27 2012, 01:39 PM

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Received SMS from 62002 for using Citibank CC at GSC website:

DATE for AMOUNT - MERCHANT NAME. Pls call Citibank if you have any query.
ben83
post Jan 27 2012, 04:26 PM

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QUOTE(Gen-X @ Jan 26 2012, 10:36 PM)
Do you have any previous transactions with the merchant above where you swiped RM14K?
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No, never before
unknowmaster
post Jan 27 2012, 04:50 PM

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After CNY trip, my banks(UOB,MBB) email me for all the petrol kiosk usage and makan trip usages. sad.gif
Going to use in sg to test next week.
First thing to do is swipe SGD1.20 for coffee at mcdonalds

This post has been edited by unknowmaster: Jan 27 2012, 04:51 PM
TSGen-X
post Jan 27 2012, 05:39 PM

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QUOTE(David83 @ Jan 27 2012, 01:39 PM)
Received SMS from 62002 for using Citibank CC at GSC website:

DATE for AMOUNT - MERCHANT NAME. Pls call Citibank  if you have any query.
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Noted - Online Transaction.

QUOTE(ben83 @ Jan 27 2012, 04:26 PM)
No, never before
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Wah, how much do you need to charge to trigger SMS alert in your case.

QUOTE(unknowmaster @ Jan 27 2012, 04:50 PM)
After CNY trip, my banks(UOB,MBB) email me for all the petrol kiosk usage and makan trip usages. sad.gif
Going to use in sg to test next week.
First thing to do is swipe SGD1.20 for coffee at mcdonalds
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Bro, email or SMS?
unknowmaster
post Jan 27 2012, 07:00 PM

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QUOTE(Gen-X @ Jan 27 2012, 05:39 PM)
Noted  - Online Transaction.
Wah, how much do you need to charge to trigger SMS alert in your case.
Bro, email or SMS?
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sorry bro, SMS xD. Too used to typing "email".
Anyway will let u know if the 1SGD at mcdonalds sms me or not next week biggrin.gif. Which card isn't tested?
Human Nature
post Jan 27 2012, 10:19 PM

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Submitted the OCBC SMS alert request form to change my minimum threshold and successfully received SMS for my transaction, all within one day. Kudos OCBC. It's a shame for Maybank, being one of the leading bank here, taking their customers for a ride.
ronnie
post Jan 28 2012, 12:45 AM

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QUOTE(Human Nature @ Jan 27 2012, 10:19 PM)
Submitted the OCBC SMS alert request form to change my minimum threshold and successfully received SMS for my transaction, all within one day. Kudos OCBC. It's a shame for Maybank, being one of the leading bank here, taking their customers for a ride.
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How low did you change it to ? RM1.00 or RM0.10 ?
Human Nature
post Jan 28 2012, 12:49 AM

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QUOTE(ronnie @ Jan 28 2012, 12:45 AM)
How low did you change it to ? RM1.00 or RM0.10 ?
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RM20 only blush.gif
winner
post Jan 28 2012, 07:16 AM

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QUOTE(Gen-X @ Jan 26 2012, 06:33 PM)
Based on what you received and highlighted, Maybank's statement is inaccurate as it should be reissued as "Maybank has its own minimum threshold for Each Individual"sweat.gif
*
It is incorrect for my case. I made 2 transactions (both transactions are more than RM1,000 but less than RM1,500 each) within the same day. However, I only received one sms notification. How does MBB explain this?
Human Nature
post Jan 28 2012, 11:04 AM

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QUOTE(winner @ Jan 28 2012, 07:16 AM)
It is incorrect for my case. I made 2 transactions (both transactions are more than RM1,000 but less than RM1,500 each) within the same day. However, I only received one sms notification. How does MBB explain this?
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which transaction triggered the SMS alert, the lower or higher amount? and both are face to face transactions?
winner
post Jan 29 2012, 06:44 AM

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QUOTE(Human Nature @ Jan 28 2012, 11:04 AM)
which transaction triggered the SMS alert, the lower or higher amount? and both are face to face transactions?
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It's the transaction with slightly higher amount. Both transactions were made within the same day, with a few hours apart.
hye
post Jan 29 2012, 10:56 AM

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With so many issues with MBB's SMS system, I'm beginning to think MBB is dragging their feet on the subject matter.

I've renewed my request with MBB asking them to provide me SMS for all my transactions. Will wait till Wed before responding to BNM email.
zenquix
post Jan 30 2012, 11:35 AM

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i have not been getting any sms for any transactions, even ones done online. Even with OCBC, no sms when I traveled and pump petrol outside of my usual city.
Human Nature
post Jan 30 2012, 12:21 PM

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QUOTE(zenquix @ Jan 30 2012, 11:35 AM)
i have not been getting any sms for any transactions, even ones done online. Even with OCBC, no sms when I traveled and pump petrol outside of my usual city.
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for OCBC, you can submit the SMS alert form to reduce your minimum threshold amount. the form was given by ronnie at the OCBC ti thread smile.gif

http://forum.lowyat.net/topic/1791215/+1520#

This post has been edited by Human Nature: Jan 30 2012, 12:25 PM
zenquix
post Jan 30 2012, 01:26 PM

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QUOTE(Human Nature @ Jan 30 2012, 12:21 PM)
for OCBC, you can submit the SMS alert form to reduce your minimum threshold amount. the form was given by ronnie at the OCBC ti thread  smile.gif

http://forum.lowyat.net/topic/1791215/+1520#
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I am not bothered abt the threshold but about the change in pattern. A bank should flagged a transaction in JB when all other transactions are usually in the Klang Valley
Human Nature
post Jan 30 2012, 05:51 PM

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Interesting respond from Maybank.

QUOTE
Please allow us to clarify that the pre-determined amount is set by the Bank. Hence, we are unable to disclose the amount. Nevertheless, kindly be informed that an alert shall be sent for transactions where the card is not presented such as online transactions, auto debit or mail order transactions. For transactions where the card is presented, you may opt for your own preferred threshold amount which is to be lower than RM1,000.00 to safeguard your interest from fraudulent usage. Once you have opted your preferred threshold amount, all the transaction which is performed per the threshold amount you have opted for shall alert you with a SMS via your mobile phone.

Human Nature
post Feb 2 2012, 01:21 PM

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Receved SMS from MBB on my threshold request:

QUOTE
RM0.00 MBB CUST XXXXXXXXXXXXXX####: YOUR REQUEST TO CHANGE OF THRESHOLD AMT MYR10 IS SUCCESSFUL

One for each account smile.gif
Email to mbbcardservices@maybank.com.my. Only manage to do so after several correspondence. After I applied, approval in 2-3 days.

This post has been edited by Human Nature: Feb 2 2012, 01:21 PM

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