This is the latest regulatory guidelines for credit cards and it is to safeguard customer's credit cards from being compromised. All customers with active credit cards and a mobile number registered with OCBC are enrolled automatically.

Why are customers receiving an alert SMS from OCBC?
In line with the latest credit card guidelines, all credit card customers will be receiving SMS alerts for transaction amounts equal to and above their SMS alert threshold. These alerts are for security purposes and to safeguard their card information from being compromised. By default, the threshold amount is set at RM500.

When do customers receive such SMS alerts?
Customers will be alerted for transaction with amounts equal to and above the preset SMS alert threshold. This will include auto-billings and credit card cash advances. However, they will not receive SMS alerts for online transactions performed via 3D secure websites.

Will there be a situation where customers won't receive an SMS alert for transactions?
Yes - they will not receive an SMS alert for transaction when:
• the transaction amount is below the preset SMS alert threshold
• the online transaction is performed through a 3D secure site
• customers have opted not to receive SMS transaction alerts

Will customers receive SMS alerts for unsuccessful transactions?
If the amount is equal to or above the threshold amount, they will receive an SMS alert.

Why is the SMS alert threshold set at RM500?
This is a preset amount by OCBC Bank for our customers' convenience. Our customers may choose to customise this threshold amount by completing our SMS Alerts Form. This form is also available online at www.ocbccards.com.my They may return the form either in person at our OCBC Branches, by email (SMSALERT@ocbc.com) or fax to 0327119177.

Why are other banks not sending SMS alerts when customers spend more than RM500?
OCBC has preset the SMS threshold amount at RM500. If customers would like to change this amount, they may complete the SMS Alerts Form. This form is also available online at www.ocbccards.com.my They may return the form either in person at our OCBC Branches, by email (SMSALERT@ocbc.com) or fax to 0327119177.

Can customers change the preset threshold amount for SMS alerts?
Yes, they may do so via our SMS Alerts Form. This form is also available online at www.ocbccards.com.my They may return the form either in person at our OCBC Branches, by email (SMSALERT@ocbc.com) or fax to 0327119177.

How do customers receive an alert if they don't have a mobile phone registered with OCBC?
They may update us with a Handphone number in order to receive SMS alerts for transactions.

When will requests to update SMS alert settings take place?
Maintenance will take place the next business day after receipt of request.

Will supplementary card holders receive these SMS alerts?
Yes, they will.

Will customers receive SMS alerts while travelling overseas and are there charges?
Yes, they may receive SMS alerts as long as they have opted for roaming facilities. They will not be charged by OCBC for the sending of an alert SMS. However, they are advised to check with their telecommunication provider on applicable roaming charges whilst using their Handphones abroad.

Can customers choose not to receive SMS alerts at certain times of the day?
No. These SMS alerts are instantaneous for customers' security. Thus customers will receive an SMS immediately upon completion of a card transaction equal to and above the SMS alert threshold.

Can customers choose not to receive these SMS alerts?
Yes, they may opt not to receive these messages. The Bank strongly encourages customers to opt for SMS transaction alerts. This is to ensure that customers continue to receive additional security in the form of SMS alerts to safeguard their credit card/s from being compromised.

Will customers receive SMS alerts on cards that have been replaced or renewed cards?
Yes. They will receive SMS alerts for transactions on replaced or renewed cards.

Why isn't the amount of transactions shown in the alert?
These SMS are for alert notification only. As these alerts are sent instantaneously, our customers are advised to reconcile them with their latest card usage upon receipt of SMS.

Source: http://www.ocbccards.com.my/overlay/FAQ.aspx