When they later fixed your problem and IF found out that its not your fault and caused by the installer previous installation job or Byond found to be faulty... then you should not pay a single cent ! Even any normal new product purchase got 1 year warranty with free repairs and service... and Ass.teruk also tied you to 1 year contract so its NOT fair to charge you IF it is not caused by your fault !!

I can only give you my opinion so only you can decide what to do for your issue... therefore I am not able to help you further, hehe.

My Beyond PVR hard disk just died off 2 weeks ago.
I got 1 to 1 PVR replacement at FOC.

Yes ! This is exactly what I meant when I mentioned "...Byond found to be faulty... then you should not pay a single cent !" because the Byond box will always be under warranty with free replacement or repairs until the day we cancelled subscription. This is because Ass.teruk terms and conditions is to provide subscribers with the decoder box to receive Astro satellite channels, the Byond/Byond PVR box is NOT sold to subscribers, something like "rental". I think that only the previous very old Astro DMT before year 2000 was bought and subscribers own it but I am not sure about others. When Astro was launched in 1996, I bought my (now ancient) Philips DMT box for about RM 1400 and it has been replaced with a later model for free.

Who knows ?... I am just guessing... maybe later they will give excuse by using "on-site service charge" for sending technician to come to our location, LOL, and maybe say that the free Byond box replacement, spare-parts replacement, repairs plus servicing of the Byond box is different. Hehe... notice the word "servicing" which is only just playing with words and assumed all subscribers as being stupid ! Maybe for them, the FREE "servicing" word means "the service work" for opening the Byond box casing, clean out dust and dirt, remove oxidation of internal contact connections and then "menggosok semua bahagian didalam Byond sampai berkilat-kilat dan berkilau-kilauan seperti gigi kami selepas digosok dengan C*lgate ubat gigi" !

This post has been edited by jamesleetech: Jul 10 2012, 04:45 PM

My Astro PVR have been self-deleting all my Astro On Demand recorded shows after 4-5 days I recorded the show. I have recorded other shows on other channels and this shows have been recorded more than 1 month and its still there. I have also adjusted my PVR settings for deleting shows to "Manual". However my Astro PVR still deletes the shows.

The picture as per below:




I have called Astro before and they ask me to reset my decoder and I have done that. However my Astro On Demand shows are still being self deleted. Anyone encounter this case before? Any steps to rectify this?

How come the show recorded is shown as "Astro on Demand" instead of the TV series name?

My 2 yr old PVR developed problems,The system hangs and after reboot the clock takes several minutes to show,the channels dont change accordingly,called ass troubleshooting failed, and they said no more tecnical services the whole PVR wl be replaced instead.Saturday reorted tommorrow installer wl install.I can still watch though it happens once or twice a day,I suspect the Hard Disk is the culprit cos it happens when recordings are in progress.So guys dont value too much of the recordings,the life span of current decorders are far too short.

This post has been edited by smileguy: Jul 10 2012, 07:19 PM

Because they deleted the show I recorded previously so left that title only

Deleted show also still have title?
Have you use Series Link to record the series? Or try this feature with other series in other channels (not AOD) and see if the same thing happen again.

I will try to use the series link and see what happens. I never used series link before to other channels as other channels won't self delete the programs that I have recorded. Only Astro On Demand.

Wondering, where do I sign up to get my bills sent online, rather than having it posted to my mailing address? The Astro website is messy, LOL

EDIT : Nvm, found it already

This post has been edited by nujikabane: Jul 11 2012, 01:22 AM

Maybe because the AOD channels are "recycled" for new series... I never record AOD as it waste space 45min x 30 = 22.5 hours per TVB series

now DIscovery HD World got soft chinese subs.. finally the first for foreign HD channels

now when would be the turn for HBO HD and FMP HD

This post has been edited by PhakFuhZai: Jul 10 2012, 11:36 PM

Speaking of which, there's a briefly a second of black screen earlier. Maybe Asstro have sum new addional...

hello, new to here. i had some problems. coz i had realize lately when i wanna to install astro beyond PVR which require two cable and there need to make another hole n conceal the cable. i had prepare only one cable. so i would like to change to ASTRO beyond HD. which is normal. and after i seek some advice, there had a product call ASTRO PVR EASY, which is external hard drive and provide thje recorded services.
so far , if astro dun had this stock, where can i get it? coz i got some info. from contractor which saying tat the product is similar to the Western DIgital product.
anyone know the model???

thx...

Always search for jamesleetech post regarding this.

Sorry if been asking before but searching with no result.

I've a problem, every time turn ON the astro it goes to "Home" page first instead of last channels in full screen. Is this default? Because I remember last time it not like this. This happen either I turn ON from standby mode or power-off mode.

Seems like your search engine not strong enough.

yea, I guess so...

Then it's true we can't do anything about it la... Thanks anyway for fast reply..

Hi,
Will Astro provide FOX HD channel anytime soon?

I seem to glance some advert in Astro but there was no announcement of starting date?

TQ

Hi !

Either you have some difficulty in explaining to us here or confused, probably caused by too many people giving too many different advice to you. No problem. Maybe I am the only one who did not understand you properly, hehe.

Anyway, eventhough I did explain here before, I have some points or opinions which I wish to let you know.

Astro recording services CAN record from both SD and HD channels. Even without subscribing to Astro "HD Service", we can still record from just SD channels by using either one of the two Byond boxes... Byond box or the Byond PVR box.

A bit of confusion from the acronym "PVR" which can mean either "Personal Video Recorder" which refers to the decoder box OR "Personal Video Recording" which refers to the recording function/ability.

When you say "wanna to install astro beyond PVR", are you referring to the recording service or the actual Byond PVR box ?

Ok... please correct me if I am wrong so this is what I "think" you have explained...

a) Presently you are using the old Astro DMT decoder box which can only receive SD channels and totally cannot do recording.

b) You planned to upgrade to the Byond PVR box (already with built-in harddisk) but found out that it needs TWO satellite cables to connect to LNB at dish. Because you only have 1 cable that is already laid "in-wall", you don't want to use 2nd cable because of problems hiding it on the walls ! So... you decide NOT to upgrade to Byond PVR box.

c) You have now decided to upgrade to Byond box and you knew that Byond PVR EASi is needed but worry that it may be out-of-stock. Just in case no stock, you want to know what other independent external USB hardddisk brand and model that is compatible.

I do not know whether you have upgraded your box or not. So I am guessing that you have NOT upgraded yet and planning to do it later. Therefore, I would like you to be clear about a few things first which may affect your decision.

Below are more info for you which you may have missed...

The Byond PVR box
Have internal 500 GB harddisk so no need to spend extra $$ to buy any external harddisk. Many more hours of recording when compared to the other Byond box. It can record 2 channels at the same time because it have 2 tuners so this is why it need 2 satellite cable connections ! Also have immediate rewind function such as rewind immediately to watch a footbal goal during a Live Telecast of a football match. BUT, don't let me scare you, I have heard from so many cases here, actually happened to many of my friends and from an Astro installer that the Byond PVR don't last long... some got problems after only 1 month !

I may be wrong... I think most of the problems are... (1) the internal harddisk that cannot "tahan" the constant torture of continually recording non-stop for many many hours everyday because of the "fast, immediate rewind" function (Our PC harddisk together with smart "sleep" function have much much less torture because we don't save and read files on the harddisk non-stop continuously for many hours)... (2) its hotter so overheat, the internal fan is not enough and I have actually seen a few of my friends who put the Byond PVR inside beautiful cabinet below the HDTV and with glass door closed ! Not recommended because more ventilation needed (best if outside, open air)... (3) Byond PVR internal board and chip problem.

The Byond box
Well... you already knew that it have no internal harddisk and need Byond PVR EASi or Western Digital My Passport AV external harddisk BUT both are only 320 GB capacity. Aah... recording hours is therefore much less when compared to Byond PVR. It can record from ONLY 1 channel and no immediate rewind function.

Yes, I understood that you want recording BUT you can also record for SD channels eventhough did not subscribe to HD service. Is watching HD channels with great audio/video quality important for you ? If yes, then pay extra RM 20 per month for HD Service for people who did not subscribe to SuperPack.

So... if you think you want recording mostly for SD channels only and don't need to watch HD channels, then do NOT get HD service. You only cannot record from HD channels without HD Service.

Finally, if you have already upgraded and installed the Byond box, then a lot I have mentioned here do not have any useful purpose anymore. What is needed is just to buy the Byond PVR EASi box from Astro (should be RM 80, I think). One guy posted here previously that he searched everywhere, including from PC shops in Low Yat Plaza, and could not find the WD Passport AV for sale which I believe is no longer manufactured. Most nowadays are minimum 500GB ones. I believe you cannot use other capacities such as... 320GB from other brands or... 500GB/1TB capacities although I did not test it because I did not subscribe to Recording Service.

Don't worry about not able to get the Byond PVR EASi box, just tell the Astro Customer Support person and pretend to sound very unhappy that you already cannot find the WD Passport AV after searching everywhere, also complain its unfair to pay extra for Recording Service because its not your fault that the compatible harddisk is NOT available now... ahh... force them to find one PVR EASi for you... maybe only problem is waiting for a much longer time to get it, hehe, maybe 2 weeks or months ! Of course no need to wait if got stocks. I have 2 WD My Passport AV 320GB but its for my PC use and not for sale, hehehe.





This post has been edited by jamesleetech: Jul 11 2012, 09:23 PM