QUOTE(charymsylyn @ Jan 5 2012, 10:20 PM)
Err, what exactly is wrong with this scenario? You buy an item for say RM1000 but you are entitled to RM100 tax refund. You opted to refund to the same card, thus your purchase was in reality only for RM900. Nothing wrong for you to only get points for RM900 purchase.
Or you were expecting a RM100 credit to your account? This was probably not done due to the fees involved.
Paris is most likely because the tax refund company is based there.
To be honest, i would expect a full refund to my nominated credit card account without my rewards points being deducted too! Besides, he did not use this card to pay for the purchases. He either paid in cash or used another credit card to pay for his purchases. Anyway, whether he used cash or credit card is irrelevant.
QUOTE(niel @ Jan 5 2012, 08:40 PM)
MBB mentioned the transactions have a code of "goods refund", I explained this is not a full refund of products purchased, but tax refund. MBB will file an appeal to management, but no promise at all. I was even advised not to do this again because my treatspoint will be deducted again and I could be suspected of money laundering!
Money laundering ? OMG! Don't our tax department offers the same tax refund method to all the eligible foreigners ? DUH
QUOTE(niel @ Jan 5 2012, 08:40 PM)
Another funny thing is, I have never used this card at all for any purchase in Paris! It is so unfair to have the points deducted this way.
Anyone else?
I totally agree with you. I suggest you to write-in to their customer service recovery department to voice your dissatisfaction over this matter.