Can somebody tell me why i can't get 4mbps according to the modem statistics?

I just received a call from telecom and he told me i can't get 4mbps so remained as 1mbps, wtf..

"I think the downstream rate shown by the router is the second capping u mentioned done remotely." - No. It's the first or physical capping done at your port on the nearest DSLAM (street cabinet or hosted in exchange)

"So mayb the reason why i'm still getting 1mbps is because the dslam is still capped at 1mbps." - It's not the DSLAM.. But it's the remote capping where TM still not raise your account speed from 1Mbps to 4Mbps...

Btw, have technician come to your house to do other inspection? Usually TM will only raise your account speed after the technician come to your house to do the further testing and he will make sure that your physical line are fully capable and qualified to support 4Mbps. After they confirm that everything is fine, they will call the technical department and ask them to raise your speed. TM will raise your speed between 48 hours from the date and time where the technician come. If you're fortunate, you will get the 4Mbps on-the-spot after the technician leave your house. Make sure you frequently restart your modem in order for the change to take effect... 

But sadly from the speed test he ran, it seems max i can get is around 3.5 M. He tried increasing the limit to 5 Mbps but still no difference. Told me the DSLAM which my line is connected to can't support more than 4Mbps coz it's still using copper, not optic. Well, is this true?

Also, i got a new modem. Surprised coz i only upgrade, not applying new. It's the Innacom W3400V. Anyone using this? Any prob? I plan on getting a new Wireless N modem for better wifi coverage coz my house is quite big. Or should i just stick with a wireless G? Will it make any difference from G to N coverage and speed wise?

may i know is the meaning of the "S" column there?

Lol, luckily the technician appointed for me is punctual. Nice guy too. Told me to call him if any prob.

Very good info from AjkR06. Sure knows and helps a lot. Thanks dude! The TM SAMS is offline rite now, so can't check.

Yea, i was looking at TP-Link TD-W8960N modem. Will get it soon.

Probably it is due to the distance from your house to the exchange... You can check whether your line is 50% fiber optic (from the exchange to the remote cabinet DSLAM) or purely 100% copper by accessing TM SAMS WEBSITE. Just enter your streamyx username or phone number and you will know it. For partially fiber line, the green F symbol will appear at the J or Jumper area, meanwhile for the fully copper line, the green TICK symbol will appear instead of F symbol. You can see the attachment below for the example when your line is partially (or 50%) fiber.

It is recommended that you change the modem because you said that your house is big. You're using 4Mbps, and I heard that there are many problems involve around the TM Wifi modem (especially Riger and Innacom one). But you need to spend a bit... Maybe TP-Link TD-W8960N is suitable for you....    Depending on the seller, and the most cheap one that I found is RM122 from one reputable seller at Lelong.my... Or perhaps, you can do the survey at the Lowyat itself...  

i entered my customer login on the TM SANS website. There are multiple results. does that mean some have the same login as me? how do i know which is mine then?

Multiple result? Can you post the screenshot here?