Tmpoint staff said that to me also.

Saw white box outside tiang for a month. Called them to upgrade to unifi, 2mb & 4mb. They check my place only have 1mb. So cant upgrade mayb not yet fix.

Last Fri suddenly technician came to my hse to do the upgrade to 4mb which I have submited online 3months ago.

They will activate today. Check with my sis said the dl speed still same like 1mb.

In my case, my router shows the 5280Kbps as the downstream value while 508Kbps for the upstream value.
What package that are you subscribe now? Is that 1Mbps? FYI, TM implement two types of account 'capping', first via the physical capping which is done at the port on your nearest DSLAM... The second capping is done remotely by using your username. Let's say, you're subscribing to 1Mbps package, but your port at the DSLAM are capped to 4096Kbps, but you still get the maximum speed of 1Mbps because your on the TM record, your username are based on the 1Mbps package...

"I think the downstream rate shown by the router is the second capping u mentioned done remotely." - No. It's the first or physical capping done at your port on the nearest DSLAM (street cabinet or hosted in exchange)

"So mayb the reason why i'm still getting 1mbps is because the dslam is still capped at 1mbps." - It's not the DSLAM.. But it's the remote capping where TM still not raise your account speed from 1Mbps to 4Mbps...

Btw, have technician come to your house to do other inspection? Usually TM will only raise your account speed after the technician come to your house to do the further testing and he will make sure that your physical line are fully capable and qualified to support 4Mbps. After they confirm that everything is fine, they will call the technical department and ask them to raise your speed. TM will raise your speed between 48 hours from the date and time where the technician come. If you're fortunate, you will get the 4Mbps on-the-spot after the technician leave your house. Make sure you frequently restart your modem in order for the change to take effect... 

Multiple result? Can you post the screenshot here?

Basically what can I see is there are three "transaction" done on your account on the same day, which is 25 Nov 2011...

First, you terminate your line, and it seems your jumper is located on the street cabinet (by the green F sign there)..
Then the new installation process are made by TM, and your jumper suddenly change maybe from the fiber cabinet into the direct copper line to the exchange...

Lastly, it seems that there are some problems regarding your port, because the RED X mark available on your jumper status. You better call the mr Desmond and asked him what is the problem for your port... Or maybe they've done some 'mistakes' on the system... because you said that your 4Mbps application are succeed but why the SAMS status shows like that...

another thing, once thetechnician came and do the upgrade, do we get 4mbps instantly or need to wait a few days?

No problem.. the slowest wifi speed (802.11b) has a speed up to 11Mbps, wayyyyy above
your internet speed (4Mbps)... Nowadays, most common wifi speed are 802.11g & 802.11n (54Mbps & 300Mbps respectively).