QUOTE(azxel @ Feb 28 2011, 09:42 AM)
Thanks for the input man... I was in decision to buy a car and the Focus was shortlisted, with 0% interest for the petrol variant and I heard RM10k discount for TDCI sedan models plus 3 years (it's actually only 60k km) free service...
It's really sad to see them screw themselves like this. These days with the internet, word spreads very fast and thanks to your feedback, I think I would decide against buying a Ford regardless of how well and comfy the drive is. On the subject of parts, mind sharing which parts broke down and needed replacement? How much do they charge you for it? what other problems did you face with Auto Connexion? I think these info would further assist other people to evaluate before buying a certain car make.
Sorry for the late reply.
I have had my bearing, aircond, belt rear suspension (can't remember which part), drive shaft and fuel pump issues.
Total damage so far (although still with warranty): RM3000++.
This is the thing about auto-connexion: the mechanics are very good. They are helpful and often knowledgeable. In fact if you know some well enough, they will tell you don't bother claiming warranty because they will charge you anyways and point you to third-party providers. The issue is the management itself. They are totally non-transparent and very obvious they are trying to rip you off. In fact, there is an unspoken rule (in both PJ and Penang SC) that mechanics cannot advise you on what parts are broken or what is to be replaced - the management and only the management may speak directly to you and advise you what to do.
Pause for a moment, and think: why can't the obviously knowledgeable, qualified people advise you on YOUR car? Why when I want to know EXACTLY what is wrong with my car, I have to pull the mechanic one side and speak to them in a hush-hush tone? Something is clearly wrong with the way they do business, if they restrict the line of communication to one person.
Added on March 5, 2011, 5:46 pmQUOTE(wersofcked @ Mar 1 2011, 04:11 PM)
What about Penang Branch Ford? Any complains?
Same problem. Good and honest mechanics. Infact one of them told me don't bother living with one for too long, SDAC will kill you with the maintenance.
Added on March 5, 2011, 5:54 pmQUOTE(drgnkid @ Mar 5 2011, 12:44 AM)
I think they heard you...look at
this. It does tell you what is covered.
I saw that before I went to the workshop for my major maintenance. It's totally useless. The issue is: what parts are covered, and what parts are not?
For example, when my drive shaft broke down this is what they said (absolute shocker):
SDAC: Sir, you have an issue with drive shaft/
Me: Oh? What happened?
SDAC: One of the protective gaskets broke, and will have to be replaced.
Me: Oh alright then. How long will it take? (i assumed at this point it was covered by the warranty).
SDAC: Very quick. Only 1 day. Leave your car here and you can get it back by tomorrow.
Me: Oh... okay la, no choice...
SDAC: Okay Sir. It will cost 750 for the repair
Me: Warranty? Service only so expensive ah?
SDAC: Sorry Sir. The part replaced is not covered under the warranty.
Me: Whatt??? It's the drive shaft! Where is your list of warrantable items?
SDAC: Uh, we don't have the list here. It's with our upper management. But we called just now, and they said the part broken down is not covered. Not ALL the drive shaft parts are covered. It's case by case basis...
Me: So... you are meaning to tell me, you cover the drive shaft, but not all parts of the drive shaft. So which parts of the drive shaft are covered and which parts are not?
SDAC: Umm.. sorry sir, we can't tell you that. We also don't have the list, the upper management will decide on a case by case basis...
Me: ....
Just talking about this makes me throw up a bit in my mouth. Now put yourself in my position and think how much misrepresentation there is based on the link you just showed me.
Added on March 5, 2011, 6:00 pmAgain, to emphasise: if you can deal with these guys (nothing short of having a lawyer on standby to deal with them), by all means get a Ford - wonderful wonderful cars. Brilliant to drive.
But ownership of a car is more than the car, it's also the after service. SDAC is simply not the place to go. Parts deprivation worse than long hours of waiting - it hurts your wallet and your heart. If you can fork out a little more, please go VW Polo. Have a friend who owned it for a while and had some parts replaced - zero fuss. Car in, car out. Any issues, point straight to the extensive list of covered parts in their website.
This post has been edited by pwncake: Mar 5 2011, 06:00 PM