Hey everyone.
Just so you know for those new Fiesta owners and soon-to-be owner that PJ branch Ford service is problematic. I have several issues with them. Please advice me on what i can do to get a decent service from Ford (if possible from the PJ branch because it is the nearest branch for me). Here is the list of problems:

1) Service centre staff are arrogant. They do not explain the problems or guide you to your car during service

2) won't answer any queries regarding problems with the car after service (just tells me that it is fixed)

3)recurring problem (mine is the reverse sensor which i have to make personal appointment with the supplier at least 7 times and still the problem persist)

4) long waiting time for regular service ( 5 hours till 8 hours and no call backs to collect my car)

5) forgot my appointment and rudely ask me why i took the ticket meant for appointment.

With alll these issues, I have been very patient with them and i endure with having to go back to the SC to get my reverse sensor fixed but still having the same problem. I am almost at the end of my patience with them. please please advice.

Thanks everyone for your detailed feedbacks.

I have the lousy Indian guy ( sorry but i can't remember his name. got him twice) can't choose my SA though. I have gone and speak with the manufacturer themselves but they still delay my problem with my reverse sensor.

No doubt it is a good car but minor hitches are given and I don't mind as long as they are fixable. so far i have not solved this problem since i got this car one year ago.

I'm trying to forward this problem to Ford US because the local dealers here have been nothing but pain since i start purchasing my car. They left a lot of glue stains all over my car to begin with and keep making me return to their showroom for wash and polish.

Oh by the way, if anyone planned to purchase a Ford Ranger, please be patient with the reverse sensor because it will most likely have the same issue with mine according to the manufacturer.

This post has been edited by jackielya: Dec 26 2013, 09:53 AM