Mar 5 2011, 12:44 AM
QUOTE(pwncake @ Feb 27 2011, 03:49 PM)
ford produces nice cars, but the service is so lousy.
not to splash cold water on current owners of fiesta or any other ford owners atm, but i've had one too many bad experiences with my focus.
they claim to give you 100k km warranty, but some parts are limited to 30k. That's fine, but firstly they don't tell you upfront which parts (it's not in the warranty book or the contract). Secondly, they won't tell you after you have bought your car and require service. They just bill you and say 'all parts warranty are on a case-to-case basis'. They don't provide you with a list of parts covered, and refuse when you request from them, though it is clearly your consumer right to receive it! Talk about unscrupulous way of doing business! Contrast that to another conti car, VW, a full list of covered parts on their website, upfront before you buy... ethics difference is like heaven and earth.
Not only that, auto-connexion over-charge you on parts. You get parts outside of auto-connexion for 30% the price - not 30% off, it's one-third the price!! As an example of how expensive parts may be, a ford focus bearing costs 1200 bucks. That's more than what you will spend on a beemer or a merc!
I got to know a lot of the mechanics and non-management staff at the PJ service centre, and all (yes, all) of them would say the same thing: "nasi lemak" mentality looking to reap short term profits, sacrificing reputation. The nasi lemak mentality have no regard to consumer rights or doing the right thing.
Why you may ask, why they do this at risk of long term reputation. THe answer is the idiocy of nasi lemak management at Sime Darby. WHen they negotiated the deal to take over the Ford Malaysia business with Ford global, they forgot to use spare parts as a leverage negotiation point - resulting in ad-hoc contracts at exorbitant prices from Ford Global. IDIOTS!
TLDR version: Ford = Great cars. Ford Malaysia service = vomit blood and bleeding money.
I'm sorry fiesta owners, not to hijack this, but I thought that potential buyers should think very very very carefully before taking this step. My focus was a huge mistake, I hope you don't repeat mine.
Thanks.
Added on February 27, 2011, 3:59 pmjust wanted to add a little more. it's oft said that all car services are terrible. auto connexion isn't just slow, and non-responsive, but they deny you of what is rightfully yours - parts. the whole point of getting a new car is to benefit from the warranty, worry free about the parts. have you ever been denied of - not just the parts - the warrantable parts list?! it's a whole different level of sh!ttyness. I've owned protons and peroduas which were less troublesome.
I think they heard you...look at this. It does tell you what is covered.not to splash cold water on current owners of fiesta or any other ford owners atm, but i've had one too many bad experiences with my focus.
they claim to give you 100k km warranty, but some parts are limited to 30k. That's fine, but firstly they don't tell you upfront which parts (it's not in the warranty book or the contract). Secondly, they won't tell you after you have bought your car and require service. They just bill you and say 'all parts warranty are on a case-to-case basis'. They don't provide you with a list of parts covered, and refuse when you request from them, though it is clearly your consumer right to receive it! Talk about unscrupulous way of doing business! Contrast that to another conti car, VW, a full list of covered parts on their website, upfront before you buy... ethics difference is like heaven and earth.
Not only that, auto-connexion over-charge you on parts. You get parts outside of auto-connexion for 30% the price - not 30% off, it's one-third the price!! As an example of how expensive parts may be, a ford focus bearing costs 1200 bucks. That's more than what you will spend on a beemer or a merc!
I got to know a lot of the mechanics and non-management staff at the PJ service centre, and all (yes, all) of them would say the same thing: "nasi lemak" mentality looking to reap short term profits, sacrificing reputation. The nasi lemak mentality have no regard to consumer rights or doing the right thing.
Why you may ask, why they do this at risk of long term reputation. THe answer is the idiocy of nasi lemak management at Sime Darby. WHen they negotiated the deal to take over the Ford Malaysia business with Ford global, they forgot to use spare parts as a leverage negotiation point - resulting in ad-hoc contracts at exorbitant prices from Ford Global. IDIOTS!
TLDR version: Ford = Great cars. Ford Malaysia service = vomit blood and bleeding money.
I'm sorry fiesta owners, not to hijack this, but I thought that potential buyers should think very very very carefully before taking this step. My focus was a huge mistake, I hope you don't repeat mine.
Thanks.
Added on February 27, 2011, 3:59 pmjust wanted to add a little more. it's oft said that all car services are terrible. auto connexion isn't just slow, and non-responsive, but they deny you of what is rightfully yours - parts. the whole point of getting a new car is to benefit from the warranty, worry free about the parts. have you ever been denied of - not just the parts - the warrantable parts list?! it's a whole different level of sh!ttyness. I've owned protons and peroduas which were less troublesome.
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