QUOTE(jackielya @ Dec 24 2013, 11:04 AM)
Hey everyone.
Just so you know for those new Fiesta owners and soon-to-be owner that PJ branch Ford service is problematic. I have several issues with them. Please advice me on what i can do to get a decent service from Ford (if possible from the PJ branch because it is the nearest branch for me). Here is the list of problems:
1) Service centre staff are arrogant. They do not explain the problems or guide you to your car during service
2) won't answer any queries regarding problems with the car after service (just tells me that it is fixed)
3)recurring problem (mine is the reverse sensor which i have to make personal appointment with the supplier at least 7 times and still the problem persist)
4) long waiting time for regular service ( 5 hours till 8 hours and no call backs to collect my car)
5) forgot my appointment and rudely ask me why i took the ticket meant for appointment.
With alll these issues, I have been very patient with them and i endure with havingĀ to go back to the SC to get my reverse sensor fixed but still having the same problem. I am almost at the end of my patience with them. please please advice.
1. Sorry to hear your bad experience with SDAC PJ. Yea, your best bet is Nurul, the Malay Lady (I have got it in my mind that she would be my SA next time I go to SDAC PJ again) and Safril I guess (Got 2 Indian guys, one of them is hopeless, sorry to say)
2 & 3. Try and be persistent and not back down. Else escalate the problems to higher mgmt & try and note down things they say. What I'd try to do is ask questions back to them. E.g What will you do if the problems occur again?
4. Cant be helped, more than 70% of Ford cars sold goes to SDAC PJ.
5. If it were me I wouldn't tolerate these kinds of behavior. I'll go straight away to the manager and complain.
There are minor annoyances that I have faced with them, but still possible to handle with a stern stand.
This post has been edited by deladela: Dec 24 2013, 04:03 PM