Maxis wired – looks promising with 6Mbs? Apparently the hype was short-lived.
Less than 24 hours, I was already feeling the worst nightmare that continue to haunt me since the notorious TM days. Having snail speed like 4kbs? I run several speedtest at different intervals, the speeds are anything but encouraging…Maxis customer service? Lagi best…
Calling 123…
Me: I just subscribe FTTH…blah blah blah
Cs1: (after getting the details)…sir,you should call 1800 82 2000…
Attempting to call few times, manage to get thru after 3rd times…
(after waited like 5 minutes)…
Me: I have my FTTH installed…the story all over again…
Cs2: (suddenly) Can I have the SIM card no?..
Me: SIM card no? Aren’t you listening? SIM for FTTH? You understand FTTH???
Cs2: Yes, sir…let me check (wasting my time again)
After getting more details like account no, mobile and etc
Cs2: Sir, can I have your SIM no? (WTF!!!!!)
Apparently, Cs1 provide me the wrong number, I was supposed to call elsewhere but it took me more than 10 minutes just to clarify that!!!
Does Maxis provide simple training to them?
I thought the conversion from P1 is final, apparently all broadband services here suck!!!! Sigh!
sorry to hear that.. maxis FTTH dedicated hotline is 1800 824 663