You're right and spot on... The IP that we're getting is a private IP given to us by some proxy or whatever. The last i hear from the CSR is their looking into giving us public IP to resolve this... Funny thing is i don't remember reading the fine print that we will be getting private IP when i signup...
All i can say is until Maxis resolve this issue...
STAY AWAY if you're planing to signup! things to consider,
1) U r behind something god know what? that mean u can't do jack sh*it! No port forwarding, No DMZ and so on... in other words u will have issue with P2P, Emule and so on
2) If u have a PS3 u will be getting a NAT3 i am pretty sure X-BOX is the same... means that u won't be able to play online
3) The connection don't seems to be stable... I get freq disconnect from time to time.
I am gonna give them 1 more month max to resolve this... by then if its not resolve i am gonna be the first of the 100 that signup to terminate this crap

. Believe it or not the primitive ADSL is way better then this....
i'm with you! And if I can't even watch movie online it a straightaway '*cut*' and i'm ready to write to MCMC !