QUOTE(jonaskhoo @ Dec 16 2010, 11:50 AM)
you called them today and get blame by them? this is bad!
i called them on monday, and ask them why a long delay in the process. they keep mentioning that pending in the director to sign (i doubt it, so i will send an email to their director with regards to this). but to be honest, i dont think the delay was due to the director to sign. its their process. they keep mentioning they have 2 staff only to handle hundreds of file , at which should i care???. if they are understaff, should hire more. its plain business theory.
i dont mind if i have other place to stay, but i really need my loan to settle as soon as possible. i even anticipate my loan could be disburse by end of december. but not sure about that anymore. i'm wasting 3 plain weeks just because of their inefficiency. other small developer can settle this less than 1 weeks!.
and my lawyer (loan lawyer) called them the next day to check on the s&p, and she get scolded. she surprise because she asked politely. and when she ask why they scold them, they mentioned because i called them yesterday (monday) and 'scold' them. at which as far i remember, i never scold them, but i ask and push them to settle the s&p as soon as possible. i'm very upset with their manner in handling our s&p. they take it very lightly.
i will do the complaint, so that they take it seriously next time. hopefully the new buyer would not suffer the pain of waiting.