How did this happen? I need to check for myself.

Yup, thanks to all who have reported. At least Maxis took action fast.

I am unsure about how Maxis is going to charge me, i took iValue 1, credit limit RM100, so meaning i currently unbilled amount is only RM2.85, in the end of the month i will still be paying RM100, so i can actually use all i want? (since its the end of the month)

This post has been edited by iSaaCiMaCiPC: Sep 28 2010, 02:30 AM

Anybody having problem logging in Maxis website Customer Service? When i log in, nothing happens, already registered though.

Since I got my iPhone on the 24th till now I can't get in wor.

Alright it works, i was using Google Chrome all the time. I switched to Mozilla Firefox and i finally got in. Forgot that Maxis had to unblock the popups to access it.

Now I'm in, i see my Unbilled amount - RM0.00 (as of 07/10/2010)

Payment History - No payment history.

What's the problem?

Hi guys, may i know how do i activate Itemised Billing? I have checked under my Value Added Services and Itemised Billing is checked but i do not get my bill with my call/SMS/3G usage details.

However, it is stated there "If you have previously registered for E-Billing, Itemised Billing will be waived from your monthly bill statement. To continue receiving bill statement via email, Itemised Billing must be subscribed. "

Please help me out here.

It is not a common problem. It could be your router problem, since your iPhone is new. I have used many iPhone 4s and have not experienced this problem, having to turn off and on the Wi-Fi just to get connected.

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Added on December 14, 2010, 2:23 amDo you mean getting 2 iPhone 4s with 1 contract? That is not possible.
1 Contract = 1 iPhone

Hope i've helped.

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Added on December 14, 2010, 2:24 amYea, i hope Maxis will continue their Unlimited Data plan next year.
So much better than Streamyx.

This post has been edited by iSaaCiMaCiPC: Dec 14 2010, 02:24 AM

iPhone 4 16GB Problem – Screen brightness goes totally off, if you look closely you can still see the app icons. It is NOT a problem with a) Auto-Lock b) Brightness c) Auto-Brightness

I am certain it is the hardware problem, I fix it by : 1) Pressing the Sleep button then 2) Pressing the Home button

After doing so, the screen brightness will come back on.
This does not happen every day but when it happens, it occurs every few seconds.
I brought my mum’s faulty iPhone 4 to Maxis Centre, Customer Service to get it repaired, or hopefully, replaced. It is still under warranty.

Problems I faced with the ONLY technician on duty :

a) He said, “The problem you are facing might seem like a problem, but it is not. I experience this myself everyday, I restart my phone daily. I myself am a fan of Apple, if you use the iPod, MacBook, iPad, you would know what I am talking about.”

b) I took out my iPhone 4 32GB for comparison, he said, “Yes, the hardware is exactly the same, but you cannot compare, because the software is different. This is a problem with the software.”
I said, “I have updated both iPhones to iOS 4.3.3, provided by Apple.”
He replied, “That is not the software.”
I went on and showed him in Settings -> General -> About -> Version.
He said, “That is the version, that is not the software.”
I said, "Then WHAT is the software?"
He did not have an answer, avoided my question and went on saying it is a software problem.

Why does Maxis hire such “technicians” to lie to customers? Naïve customers would be deceived into thinking that it is not Maxis’ responsibility, taking away the customer’s rights for their warranty.


I have more information on the technician on duty but don't feel the need as of now for it to be posted here.

I have already got a replacement on the way. I have already reported his name to senior management. The reason I am posting this here is for the rights of the naive customers who would believe such lies.

If there is a problem with the phone, the technican should try his best to fix it instead of deceiving customers.

This post has been edited by iSaaCiMaCiPC: Jun 28 2011, 08:27 PM

@xiaotim - I did not see him taking out his iPhone, I cannot say that he does or does not own an Apple product himself, although it came out of his own mouth that he faces the problem daily.

@multiplexer - I think it is Maxis' fault for hiring amateur technicians. To me, he does not know much about the iPhone himself.

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Added on June 28, 2011, 5:25 pm@ubsacc2004 - He was very clear that "the software is different". It was very hard for me to argue with him because he was so confident with his WRONG answers.

This post has been edited by iSaaCiMaCiPC: Jun 28 2011, 05:25 PM

Yes, UNACCEPTABLE and HUMOROUS. No worries as I have already gotten a replacement on the way, contacted a friend.

In layman's terms, the software he is talking about should be the iOS. If you were me you could tell from the start that he is not well versed.

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Added on June 28, 2011, 5:45 pmHe did not have an answer to that. He shouldn't call himself a technician. I honestly do not understand how he is not fired yet. I'm voicing out right now, to Maxis to train their technicians well.

This post has been edited by iSaaCiMaCiPC: Jun 28 2011, 05:45 PM

I was told there would be 2 technicians on duty during the day and only 1 during the evening. He was the only one there. His answers were too ridiculous.

Pic attached is the technician who "served" me, his name is Ahmad Buhari. If you ever come across him, no point staying, might as well leave immediately.

Maxis Centre in The Gardens. Will be getting another replacement for my current iPhone 4 (loose Home button) in KLCC.

Thanks for the tip. And yea, i want it on the spot because i want to save my front and back screen protectors.

An update, I changed another iPhone 4 32GB (loose Home and Power button) at KLCC, was served by Ravin. Friendly and phone was replaced in 10 minutes. A WORLD of difference between Ahmad Buhari from Maxis Centre, Gardens and Ravin from KLCC. Ahmad Buhari - Argued for 20 minutes, phone replaced after 7 days (orders from higher management (my friend)). Ravin - No arguements, smiled alot, helpful and so willing to replace my phone even with a minor loose button problem.