DG Smart Plan

DiGi's latest offering of an all-in-one plan for the latest Android phone (HTC Legend) and hopefully for future ones. This plan is also offered for other smartphones such as BlackBerry®, Nokia, etc.

http://www.digi.com.my/internet/smartplan/index.html



In Detail:



Android Phones Available:

HTC Aria
http://www.digi.com.my/internet/smartplan/htc_aria.html

Garmin-Asus A10
http://www.digi.com.my/internet/smartplan/garminasus.html

HTC Desire HD
http://www.digi.com.my/internet/smartplan/htc_desire_hd.html

FAQ:

http://www.facebook.com/?flyingspaghettimo...qs/416090686070
*(Extracting FAQs related only to Android phones)

1. I want the a phone bundle. How much do I need to pay up front?
A. You need to pay for the device, advance payment (RM500 for 24 months, RM300 for 12 months, and RM100 for no contract) and additional 1st month’s fee (RM68) assuming you take up DG Smart Plan.These advanced payments will used to pay for your initial monthly bills.

2. I am confused with the "100% rebate on your Internet Unlimited plan." under Save Smart
A. Here's a good example of different billing rates done by forumer "lonewolf"
Digi's explanation on Facebook:
If you spend above RM200 in total usage in a month, you get a 100% discount on your data plan (i.e. For RM68 DG Smart Plan, you get RM68 discount). If you spend between RM100 and RM200 in total usage in a month, you get a 25% discount on your data plan (i.e. For RM68 DG Smart Plan, you get RM17 discount).

3. Is tethering (phone as modem) included in the new RM68 Smart Plan?
A. Yes, at no extra charge for tethering. It is already included.

4. Is there a quota for the DG Smart Plan? What happens when I exceed my quota? Do I need to pay more?
A. There is a fair usage quota of 3GB for the DG Smart Plan. If you exceed your quota, your speed will be reduced to 128kbps. You will not be charged extra and you will still surf for free.

5. I want to buy one of the devices on offer (Blackberry Bold 9700, Curve 8520, HTC Legend). Do I need to sign up for a DiGi Postpaid Plan in addition to the DG Smart Plan?
A. No. You only need to sign up for the DG Smart Plan.

6. Can I pay for the device in installments?
A. No. Easy Payment Plan is not currently offered for the devices bundled with DG Smart Plan.

7. I am a foreigner. Can I subscribe to the DG Smart Plan and purchase a device from DiGi?
A. Yes. However, you need to pay a deposit of RM500 on top of all other payments.

8. I am currently with another mobile operator. Can I switch to the DG Smart Plan and purchase a phone bundle?
A. You can sign up for the DG Smart Plan and, once you have successfully ported in to DiGi, you can come back and sign up for a phone bundle.

9. I am a DiGi Prepaid customer. Can I subscribe to the DG Smart Plan?
A. Yes, you can convert your DiGi Prepaid to the DG Smart Plan and retain your number.

10. What will happen to my credit if I am a DiGi Prepaid customer converting to DG Smart Plan?
A. We would advice you to use your credit and leave RM10 before conversion as the credit will not be brought forward/tranferred.

11. What is the advance payment for? Is it a deposit?
A. The advance payment is used to pay for your initial monthly bills. It is not a deposit.

12. Where can I sign up for the DG Smart Plan?
A. You can view the participating locations @ http://www.digi.com.my/internet/smartplan/buy.html

13. I am on the DG50+Internet Unlimited 58 plan. Can I switch to the DG Smart Plan?
A. Yes, you can, but you will be charged RM68 for data. You do however enjoy calls on a pay-as-you-use rate.

14. Can I have Friends and Family for the DG Smart Plan?
A. Yes. You are entitled for Friends & Family.

15. Can I register supplementary lines under my DG Smart Plan?
A. Yes, but your supplementary lines will be a basic supplementary line. There is an RM30 minimum voice commitment.

16. I am currently under DG 30/50/150. Can I just change to DG Smart Plan? I am no longer under any contract term.
A. Yes, you can.

17. I am under a DG50 plan. If I add on a BlackBerry package instead of converting to a DG Smart Plan. Will my calls be charged at DG Smart Plan rate, or my current DG50 rate?
A. You will be charged at DG50 rates.

18. Do I have to settle all my outstanding balances with DiGi prior to swapping over to the DG Smart Plan?
A. No, not unless you want to port into DG Smart Plan.

19. What's the difference on the mobile broadband speed for DG Smart Plan and Prepaid Internet Unlimited Max5?
A. The Prepaid Internet Unlimited Max5 is has a likely average speed (LAS) of at 384kbps download (d/l), DG Smart Plan has a likely average speed (LAS) of 700kbps download (d/l).This is assuming you are in a 3G covered area.

20. Do I have to register for a DG30 / DG50 / DG150postpaid plan in order for me to subscribe to DG Smart Plan?
A. No. The DG Smart Plan is a postpaid plan in itself with zero minimum voice commitment. Your only commitment are your data charges of RM68.

21. If I change to DG Smart Plan from my current postpaid plan, will my calls and SMS to my supplementary lines still be free?
A. Yes.

22. Can I use credit card to pay for the device, advance payment and first month upfront payment?
A. Yes.

23. Can my supplementary lines register for DG Smart Plan?
A. No they cannot. DG Smart Plan is only for principal lines.

24. How do I qualify for Smart Save?
A. It is based on your total bill spend which includes RM68+your calls/SMS/MMS usage. Example: 25% discount off RM68 - you just need to spend an additional RM32 to qualify.

25. Will the advance payment be used to rebate RM68 only or the entire bill spend?
A. The rebate will cover entire bill spend.

26. Is DG Smart Plan available for new customers only?
A. No, current DiGi customers and new customers can sign up for DG Smart Plan.

27. Is the DG Smart Plan eligible for the Government’s broadband tax relief program?
A. Yes. Individual taxpayers will enjoy tax relief on the DG Smart Plan fee (e.g., RM68x12). Please contact your tax agent / consultant for advice on the broadband tax relief.

28. I am an existing DiGi customer. How do I upgrade? Do I walk in to DiGi Centre/DSS, call-in to customer service at 016 221 1800 or use D’Chat?
A. All three options are possible. Click here for our store locations.

29. Is the RM3 for Itemised Billing applicable for DG Smart Plan?
A. Yes, it applies. If you do not wish to received printed bill, you may subscribe to e-Billing @ http://digi.com.my/ocs . There is no charge for e-Billing.

30. Will RM5 rebate for Autobilling still apply for DG Smart Plan?
A. Yes.

31. Can I use redeem my Bonus Points and use the voucher to purchase the phone deal?
A. No, you can’t.

32. Can I use the DG Smart Plan to access Internet when I am overseas? Will I be charged extra?
A. Yes, you can use the DG Smart Plan when you are overseas. You will be charged RM38/MB. If you roam with specific partners in Hong Kong (People’s / China Mobile), Singapore (Starhub), Philippines (SMART), Thailand (dtac), Indonesia (Indosat) and Australia (Telstra).
For more information, please visit http://www.digi.com.my/internet/3g/pricing_1rate.html and
http://www.digi.com.my/internet/3g/pricing_roaming.html
*Please be advised to check for regular updates on the availability of countries.

33. Will I earn bonus points with my monthly DG Smart Plan?
A. Yes, you will.

34. If I convert my DiGi Prepaid to DG Smart Plan, will my credit be carried forward?
A. Yes, your credit (up to RM500) will be carried forward and be used to cover your coming months' bills.

35. Can I use my prepaid credit to cover the advance payment?
A. No, you can't. You will still have to pay the advance fee. However, the advance fee will be combined with your carried forward credit to cover your coming months' bills.

36. What is the difference between the DG Smart Plan and DiGi Broadband?
A. DiGi Broadband is meant for data only. DG Smart Plan is an all-in-one plan with unlimited data and pay as you use voice+SMS+MMS.

37. What is the difference between the DG Smart Plan and the iDiGi plan?
A. The iDiGi plan is an iPhone only plan which comes with a certain amount of bundled voice and SMS as part of the monthly commitment. DG Smart Plan provides you unlimited data and pay as you use voice+SMS+MMS.

This post has been edited by mikelee: Dec 9 2010, 10:26 AM

How come no thread for Celcom? Maybe this thread should be to discuss Phone bundles with telcos?

I've just picked up my HTC Legend from Digi Center SS2 at 4pm. The HTC phones just arrived in the center this afternoon. If I went there in the morning, there would be nothing for me.

There were some initial confusion about the new Smart Plan. One of the agents said the offer was for Hong Leong credit card owners only. Anyway, everything was sorted out and I took the 24 months contract to get the HTC Legend at RM999 + RM500 Advance Payment.

ru the existing digi user or switch from other telco?

I'm existing digi user.

can add supplementary line to this dg smart plan?

Dunno. I didn't.

Yes, but your supplementary lines will be a basic supplementary line. There is an RM30 minimum voice commitment.

^Directly taken from the upcoming Smart Plan FAQ.

wow, need 500 for advance payment
i thought 300 only

btw, this thread should move to http://forum.lowyat.net/MobilePhonesandPDAs or the dedicated digi thread
__________________________
actually what's the advanced payment for?

This post has been edited by Kyl3: Apr 15 2010, 07:32 PM

http://www.digi.com.my/internet/smartplan/htc_legend.html

Can we have a discussion thread for other telcos as well?

Since Celcom is the pioneer in Andoird (Malaysia), I guess they deserve one too~~~

500 advance payment for 24 months contract, pay 999 for phone.

300 advance payment for 12 months contract, pay 1399 for phone.

i think the advance payment is kinda like insurance for digi in case you run away with the phone and don't pay your monthly phone charges. at least not such a big loss to them. the money will be used for the monthly phone charges for the first few months until it's used up.

may i know what are included in ur phone package?
is it also have free memory card?

May I know is it possible to go for the DG smart 68 but use the sim card on a third-party modem? I just want the Legend only. Existing digi user here.

i think u may do so, u just have to set the APN

try to ask digi

Ah i thought so. Thanks! Will definitely ask digi to clarify.

The phone package comes with 2GB memory card.

oh..
thank you,
but 2GB looks very less.

if digi can bring htc desire that will be great and many will buy android hp

I am pretty sure they will. The demand is there and if you notice on the website, they already placed a drop-down for HTC phones. More HTC phones will be added in it.

FAQ for Digi's new plan http://bit.ly/bXOCp0

excuse me.. may i know the rm68 unlimited plan mean i can online as much as i want..? what is the speed? and other than htc legend .. are there other phone offered? refer to the website.. i only saw 3 models..

This post has been edited by yeohkc: Apr 16 2010, 01:03 AM

there's a quota of 3gb and once you reach that quota the speed is reduced. Other than the legend there's the blackberry bold 9700 and curve 8520. The other option if you already have a 3g phone you can subscribe/convert to the DG smart plan and enjoy the package

wha t the diff between digi rm58 unlimited and this?

i just subscribe to rm58 package daa..

same thing except the RM 68 package allow tethering which means you can connect your phone to the pc/laptop and use it as a modem

hmmm, says like I am Celcom user now, and I am interest with the HTC Legend with DiGi plan, for the RM999 package.

Can I change my current mobile number to DiGi instead of getting new number?
hmmmm
RM999 for a legend is

The "Unlimited" is misleading since monthly quote is 3GB only....

this is FUP la and unlimited cos no extra charges for u if u use over 3gb .. only throttle speed la

You can maintain your number when you port over to any other mobile service. If you do the port at the same time you get the device can only sign up for the 12 months package

12 months mean I need to pay RM1399 for the phone?
hmmm

Yep and also advance payment of RM200.

ohhh, thanks for the info
btw, I actually quite confuse with the monthly commitment
hehe

currently I am on Celcom 250 mins package, which I have to pay MINIMUM RM50, so for the DiGi RM68 package, is it that I just need to pay extra RM18 compare to my previous package? or the RM68 is only for DATA plan? not inclusive of calling/sms?

Thats mean I have to settle the phone money and advance payment once I get the phone then just pay monthly for the plan only rite?

Yep, RM68 is the "Unlimited" data plan not inclusive of calling and sms. You need to pay that every month. You can refer to the first page FAQ section.

And also an Additional RM68 for 1st month fee. The advanced payments will used to pay for your initial monthly bills.

This post has been edited by mikelee: Apr 16 2010, 09:53 AM

hmmm, will go DiGi BTS tonight, ask ask see seee
normally how long it takes to switch Celcom to DiGi a?
I can only do that during normal office hour I guess? through Menara Celcom only? or any BlueCubee branches?

I wan HTC DESIRE......

Anyway is it worth to get this plan? Or should wait for better deal

Previously I want a HTC hero, now I want a Legend!

Any idea that I can use my existing Bonus Point to reduce the first payment for this plan?

Q. Can I redeem my Bonus Points and use the voucher to purchase the phone deal?
A. No, you can’t.

wish for HTC Desire in Digi!

Celcom's packages are only for heavy usage customers, whereas Maxis is so snobbish with their 'competitive phones' and doesn't give a damn about Android phones.

Fair enough, as long as they dont charge after 3GB

do digi have plans for call+sms+internet like for the iphone?

ok wait. I think there's the digi internet 5.

This post has been edited by Holyboy27: Apr 16 2010, 09:57 PM

OMG, i am thinking of using voucher to sign up for the phone deal...You confirmed this with Digi? I went to DSS just now and they told me I can use voucher, but they are currently out of stock for curve and I can sign up and just wait one week for phone to arrive...

do i have to pay 999 + 500 upfront for the htc (24 months contract) and then monthly i only have to pay according to my usage?

or my usage will be deducted from the 500??

ur usage will be deducted from the 500.. but u still need to pay for the first month usage which is rm68..

how long the warranty period provided by digi?

Yup, wondering the warranty is 2 yrs from SiS too? or waranty from dg

One year warranty from htc.. But you need to refer to digi and they will send for you..

RM58 is an add on to your existing call plan(DG30/DG50/DG150) while smart plan is RM68 for internet but no minimum on call/sms/mms(pay as you use)

I just switched from Maxis to Digi last week.
I went to Digi service counter @MidValley during lunch hour.

Digi will transfer for u, so u no need to go Celcom. Normally within 24hrs.
They will give u Digi new sim card 1st, just change to Digi sim card when ur Celcom sim stop working.
It's FOC, but the current credit in ur Celcom (for prepaid) u can't transfer over. Remember to utilize it fully.

Mine1 get activated b4 lunch the following day. I received thank you SMS from Maxis for being theirs customer, bla, bla.
Then received SMS from Digi subsequently inform they will transfer my account out from Maxis, done without interruption.

Details can refer to here.

ohhh, thanks for the info bro

comparing DIGI and celcom plan, DIGI's is more flexible and smarter. they understand diff ppl has diff needs. hoping they will come out with more and more phones.

Are there any digi booth at the klcc pc fair? Do they offer this promo there?

what happens to advance payment the rm500, if my first bill costs me only rm100 including the internet?
do i have to claim the rest of my money by going to digi center after the first bill come or what?

u use ur advanced payment to settle ur future bill.. u only need to pay for ur bill after ur advanced payment drain out.

The warranty for the HTC phone under smart plan is only 1 year..does digi offers an extension to year 2 for an additional price? I read in the forum PDA Gadgets offer under their Mobile Sure for additional 1 year warranty for Rm 27. Is that from Digi?

normally htc SIS ori set is 2 years...but how come digi HTC oni 1 year?

any1 here check wif digi centre d?

do u guys think they'll add some new phone models soon since the website for phone models have a drop down menu ? i really wanna get the bold or legend..but worried i'll cry if suddenly a new better phone gets added into the list

Ok, here I got something to share. Just now I call to Digi customer service center ask about this new DG Smart Plan RM68. Currently I`m using DG Smart Plan For BlackBerry - RM58 per month.

They say my RM58 cannot use tethering, then now this new RM68 can allow me to do the tethering modem. Then I ask, is that i need to change plan??

Then she told me, I no need to change plan, DIGI will auto upgrade my old smart plan to this new plan and keep back RM58 per month!!!

WOW!!!! Is it cool???? All I have to do is just wait for the sms notification from DIGI!!!

DIGI really always a smarter choice!! Yeah!!

sad case just now went to the pc fair with the hope to get this smart plan with the phone.. but they say my current plan not yet reach 3months so i cannot change now i have to wait again..

DiGi definitely will add more phones in the future. This new plans is very attractive and definitely many users have applied already.

Didn't know there is such rule. Which plan are you in now?

This post has been edited by mikelee: Apr 18 2010, 11:30 PM

im currently using dg30+internet unlimited.. went there and with big hope that i can get the phone.. but back with disappointment.. i guess i have to go again after my current plan reach 3 months

Yes, it is like that. My friend who applied for the same dg30 + internet unlimited, asked the SA when applying whether can change plan or not if find out that dg30 is not enough for him, the SA replied only can change the plan after 3 months.

Aiya, this is normal thing lah. Just like my DG Smart Plan For BlackBerry also got 3 months contract. So just wait lah, not 1 year contract mah,

Maybe in that time DIGI will give more offer ler, just like me now can stay with pay RM58, but can use the RM68 same features.

Yea:) just wait with patience now.. Next month I can change already.. Haha.. Anyway can I upgrade like you by paying 58 and get the phone? Haha!

hi,
anyone can share their experience using tethering? how was the speed compared to using it on hp? thanks

they said the different between internet unlimited and smart plan is u can tethering.. thats mean u can use phone as a modem.. but currently im using internet unlimited and i still can use my phone as modem.. can someone let me know the different please.. thanks!!

Here's the excerpt of the email from HTC, with SIS and my colleague at digi handling the Legend.

"Our warranty period is 2 years. Customers have to return the warranty card (distributor's copy) for the activation."

Let me know if you need further clarification.

Thats mean we got 2 years warranty for the Digi's Legend set..? i asked the staff they said Digi only give 1 year the another year if any problem can send to HTC rite?

DSS vouchers can't be used for any phone bundling. However, I'm not ruling out that some DSS have some 'jalan' to enable this. But officially, from DiGi, no.


Yep. The person handling voucher related items is within shouting distance from my desk. And DiGi CEO's desk is at the floor above mine

This post has been edited by SweetPuff: Apr 23 2010, 10:46 AM

i went to digi centre just now

i want to ask about my DG50 and the different between rm58 n rm 68 unlimited internet

here want i found:

for DG 50+rm58 internet

we paid fix rm50+rm58 (rm108) plus sms/gprs/mms (call, mms, sms charges pls refer to DG website)
if we use call charges more than rm50, we can get discount up to rm50 and other discount tier.

total paid per month: rm108 and more

If i switch to RM68, there is no fix rm50 "commitment fee"
but the call charges is 2 SEN more than DG50 plan

so u paid rm68 PLUS call/sms/mms charges that u used
example rm68 plus rm30 call/sms/mms charges = rm98

dat d main different la

anyone manage to get the htc legend phone via the DG Smart Plan package? i subscribe to this plan last Sat and until now, i still cant get hold of the phone....no stock!!! and worse still, the dealer cant promise the delivery at all....

damn....anything i can do to speed up? have taruh the digi dealer kau kau....

PS: to me, this sounds like a con job by digi/dss/their supplier since u launch a package with no insight of planned sufficient stock.

which store you went that have no stocks?

will skip that and go the other outlets

the digi store in usj 10 taipan....company: power berth

the warranty part is kinda confusing on the phone warranty, especially the legend

A - Digi only gives warranty 1 year(warranty card sent to HTC), to add additional warranty you need to pay RM27 and the 2nd year and is covered by MobileSure. So first year, any problem you can send to Digi or HTC, while 2nd year you need to send to MobileSure

B - Digi give 2 years warranty, can sent the unit to Digi or HTC during that 2 years warranty period

C - Digi only give 1 year warranty, anything happened send back to Digi

This post has been edited by lonewolf: Apr 21 2010, 04:31 PM

anyone went to subscribe for this phone @ Mid Valley? wonder if they have stocks

I am working in Kuchai Lama, I know there is a DiGi Centre along Alliance Bank, wonder if I can apply there anyone did that? kindly share

does anyone know which digi centre hav sufficients stocks?

all the centre i went are out of stock... only hav blackberry

anyone tell u when the stock will be available?

i would like to know,
i port in to Digi from Maxis last year,
is it i also can get 2 years contract?
or 2 years contact only for those who are not porting in to digi from other telco?
i read on blackberry section regarding to this topic,
some are facing this problem,
i plan to terminate my streamyx in this few days...

---

Added on April 22, 2010, 2:05 pmi jz know that HLB provided EPP plan for Digi Smart Plan Curve 8520 with 12 or 24 months installment, but why not for HTC Legend?

This post has been edited by twL: Apr 22 2010, 02:05 PM

Not really sure bout the out of stock thingy.. hopefully that they will restock.. coz i heard that they might come with new promotion.. then no more htc legend.. they will replace with something else.. ><

desire, please. desire.

wow looks like Digi's Legend+package is very popular XD

ya desire pls

Am waiting for desire too

my friend who are working in Digi Specialised Store also said like this,
iPhone 3gs 16gb is 1st and Legend is 2nd,
but she said everytime they only deliver few units of Legend to sell,
that's why they sold out very fast,
i really scared when i want to buy on june,
no more stock..

yesterday I went to Digi in Jusco melaka inquiring about the HTC Legend availability. They have one unit left out of 4 that came from their last order. I asked how long does it take for a new order to arrive. Giving a fake look, the agent said 1 week. So I'm guessing, its probably 2 weeks.

someone is going to check for stock availability today?
be it SS2, Mid Valley, 1Utama?

just SMS the guy in SoGo, he only sell HTC Legend @ RM1899, 2 years warranty, cannot proceed smart plan over his store

just got my HTC Legend thru DG Smart Plan yest afternoon in DSS lowyat plaza

if not mistaken that guy say is the last unit and i am very lucky to get it as a walk in cust

apparently u are able to leave your money there 1st and wait for the stocks to arrive for u to secure the phone

i just subscribed for 1 yr plan since i feel 2 yrs is too long

the speed is really dependent on the area. e.g. my house can achieve full speed, my office only have edge connection

so did you switch from other telcos or?

subscribed a new line

Email direct from my colleague handling Legend. He's the one dealing with HTC and SIS:



Hope this helps.

This post has been edited by SweetPuff: Apr 23 2010, 10:50 AM

err....still dont understand. so does it mean we only have 1 year warranty and if any warranty claim, we deal with htc direct?

2 years and deal direct with HTC.

This post has been edited by SweetPuff: Apr 23 2010, 11:08 AM

Yeah same here too. It has been far too long... no indication on announcements either. I wonder if it will be launched here.

ok thanks for the clarification. but it seems like some users have to pay rm27 extra for the 2nd year warranty...

Stock availability today (23rd April 2010) @Mid Valley : Out of Stock, they have order it, but not sure when it will arrive.

??

1st year -> DIGI
2nd year -> HTC