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 DG Smart Plan For Android, "The smarter plan for smartphones"

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Warwick
post May 4 2010, 05:30 PM

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question to the guys that got the Legend from Digi,

Did the phone include the standard 2g memory card? I've just got off the phone with a Digi rep and he says it is not included whereas I read in the earlier postings says it does include, went to digi center earlier on to sign and switch but forgot to ask about the accessories doh.gif also asked about the warranty he says 1year limited warranty i was aik? since sweetpuff said its 2years and a member posted the email reply from HTC also confirmed it. Its seriously confusing Digi....come on la, on site says one thing and to speak to a rep says different thing, how la? which is which i also now rclxub.gif
Warwick
post May 4 2010, 07:08 PM

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QUOTE(Broadica @ May 4 2010, 06:53 PM)
My come with 2gb too.
Digi ss2 really crowded. I wait my turn for 1 hour plus. Alot of customer slowly chit chat with digi personnel. Well good service but fussy customer just hog the lines.


Added on May 4, 2010, 6:58 pm

Hmn no one told me bout this. I tot 2 years auto.
Worst is tat digi fella say only 1 year. i just ignore since we knew its sis set. Digi need to improve their pr to ensure they know their own product.
So, we just sent the warranty card?
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thanks guys for the update! i guess so in order to get the extra "extended" warranty. and yeah customer service needs improvement since they are the front line been bombarded with questions on all these promotions and not giving out mixed confusing answers, i called up again about half hour ago about the legend package and the person asked me to go back to the place where I signed up for the switch/smart plan to ask about the memory card, i'm like err not gonna go back there again to just ask for this and asked him where can i get confirmation since the centers has no number to call and he wont give me the number as well, he said the same thing to go to the center.... sigh like that also can.

well I cant wait to switch and hopefully it will be by tmrw so I can go get me a Legend!!!
Warwick
post May 5 2010, 03:22 PM

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QUOTE(Cannonfodder @ May 5 2010, 10:18 AM)
If you are an existing customer, remember to tell them to activate 3G if you have not done so previously.

The smarter choice does not turn on 3G by default when you sign up for the Smart Plan.

Also, they changed some settings on my account, rendering my Caller ID inoperative. So if you guys suddenly get UNKNOWN callers only, call Digi, 5 minute fix.

I wasted a whole day trying to find a solution, hard-resetting la, installing ADB la, changing simcards la. Adoi.
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Woot! Just got my phone from digi, replying now as i type, ihad no issues with these as tried the wifi the switch to 3g. Guess u guys not so lucky, i also asked if there is a need to activate it but they say no need


QUOTE(boonhoo
ng @ May 5 2010, 11:39 AM)
I wasted a whole day trying to find out why I wasn't getting a data connection with DG after moving from MAXIS to their Smart Plan. After 4 calls to Digi with 4 incompetent service personnels offering various BS non-working solutions, I finally got lucky with the 5th guy who said that GPRS was not activated for my account.

Service guy: Sir, the system shows that GPRS is not activated for your account.
Me: Okay... I am on the Smart Plan right?
Service guy: Yes.
Me: Why is GPRS not activated automatically for Smart Plan?
Service guy: Our system have limitation.
Me: Can you activate now?
Service guy: Yes. I'll do it now. But for the next 24hours, it will be Pay As You Use.
Me: What?!! But Smart Plan is unlimited data right?
Service guy: Yes. But this is system limitation sir.
Me: Is this fair to me as a customer?
Service guy: ... it's not fair

At this point, I was thinking.. fine whatever. I'll still use data as soon as I get GPRS service, and just complaint kau kau if I get charged extra for pay as you use data on an unlimited data plan. By the way, according to him 3G is activated upfront. Just not GPRS and you can't get any data connection much less 3G if GPRS is not activated shakehead.gif

Will wait for my bill end of this month and see...
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Warwick
post May 5 2010, 04:07 PM

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QUOTE(kanethesun @ May 5 2010, 03:31 PM)
@ Warwick

so you're now surfing LYN with Legend, through the Smart Plan?
wooo, nice to hear that, you make me wanna go to DiGi Outlet and get it nowwww!
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Yep, go get it! Running low on batt. cant surf much til i get 1st charge

Warwick
post May 6 2010, 01:37 AM

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@kanethesun

You dont need to pay the advance in cash as I have paid it all by my lovely signature lol!! also they didnt charge me the 1st month rm68 so total only 1499. btw I took the 2year contract.

Thats weird some of you guys waited to long to port over to activate the line, I did mine in less than 24hours.. 1minute got sms from maxis and then digi, the line went dead in less than 5minutes, and i could sense the yellow man was somewhere around me tongue.gif
Warwick
post May 6 2010, 02:23 AM

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QUOTE(cwk88 @ May 6 2010, 02:11 AM)
eh.. mine need to pay RM68 wor... total = rm1567
y eh??
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the guy said dont matter if oh and system recognize must pay for it but at the outlet no need to. seems funny to me but anyway it will be deducted off in your incoming bills to come so no worries la
Warwick
post May 6 2010, 12:42 PM

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QUOTE(cwk88 @ May 6 2010, 02:27 AM)
ur digi ocs can view the upfront payment of rm500 or not?? i cant find in my ocs..
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Hav not checked yet, oh this reminds me to cancel off the itemised billing.


QUOTE(kanethesun @ May 6 2010, 04:10 AM)
Thanks for the info Warwick,
then I don't want pay with cash lo, if they insist, I will go somewhere else

confirmed no cash payment needed according to D'Chat
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Stand your ground ya, make sure they know you know your stuff and they wont simply say things

QUOTE(lv1209 @ May 6 2010, 08:17 AM)
cuz i asked the guy on lyn to switch for me. morning ask him switch, nite time receive sms frm digi n maxis. but i dun hv d new sim yet. gotta wait for him to post to me.

how long do i need to wait if i apply smart plan? can i get Legend on the spot?
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If u hav signed to switch and got sms from both providers sud be able to use the line. U didnt go to the shop to switch? On th spot get sim card from digi and yes u also get the phone if successfully switch, just need to pay for it

Warwick
post May 9 2010, 02:06 PM

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QUOTE(ashburn98 @ May 9 2010, 08:27 AM)
I asked the Digi Centre staff, "how long is the warranty?" and he said "1 year"

Then I asked, "isn't it standard 2 years for HTC products"? He said "No"

I then asked "Can I pay more (RM27) to extend warranty?" Not at Digi Centre, if you sign up with dealers, can. But any problem after 1st year, you find dealer"

"So if the phone has trouble in 1st year, do I come back here?" No, you cari HTC.

I was like "eh? sure boh?"
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I've called up Sis and they said to send in the warranty card. Its 2years...the guys at the shop got wrong info
Warwick
post May 9 2010, 03:33 PM

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QUOTE(kanethesun @ May 9 2010, 02:35 PM)
so everyone of you have send the warranty card eh? I havent send o biggrin.gif

just fill up those information, and just post? no stamp needed right?
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Not yet, gonna go straight to the HQ when i go for their "free" training this coming friday, anyone registered yet? and yeah u can send by post no need stamp
Warwick
post May 13 2010, 12:31 AM

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try go SohoKL la, solaris there
Warwick
post May 14 2010, 06:11 PM

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QUOTE(msiathot @ May 14 2010, 02:21 PM)
I have done an online registration through the SIS website after getting the phone under the DiGi plan. Do I still need to mail the registration card for the 2-year warranty?

warranty@sis.com.my to me
show details Apr 25
Product Warranty Registration


Thank you for your support on the HTC Legend.
Your product warranty registration is submitted successfully.

If you have any enquiries or problems, please call us at 603-5569 8878 or email to web_support@sis.com.my

Please note that the above message was sent from an automatic e-mail account.

Sincerely,
The SiS Web Team
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I believe you do, still better to be safe than sorry. Better to call up for confirmation tho
Warwick
post May 20 2010, 10:57 PM

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QUOTE(blur_goofy @ May 20 2010, 07:25 PM)
really keeping my finger cross for that to happen.. hopefully it will  tongue.gif
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Saw a thread on handphones, apparently its gona be official for the Desire but go read the whole thread ok.. got some replies that would make you doubt about it. Just wait til 28 May then we will know the truth. Sorry cant link the thread as surfing on the phone.. quite hard to navi
Warwick
post May 21 2010, 01:06 PM

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QUOTE(domo_kun @ May 21 2010, 09:14 AM)
eh, which branch you working? i'll look for you tomorrow for the plan/phone?  rolleyes.gif
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lol! if you have followed closely on this thread or the Legend thread, you'll know where sweetpuff's office...at Digi HQ la
Warwick
post May 21 2010, 04:51 PM

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QUOTE(SweetPuff @ May 21 2010, 04:13 PM)
LOL. We got no loot to drop...
Chance of "LEGENDary" loot drop is 1.5% LOLOL!! sorry I cant help it!! cant resist not to post kekekekee
Warwick
post May 24 2010, 01:37 PM

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QUOTE(SweetPuff @ May 22 2010, 12:57 AM)
Hahaha. Nice one. Can't wait for the day that we can play a good MMO on the phone.
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hmmm I think if Iphone can or was it the Ipad that was hooked up to WoW (cant remember where I saw it) but it was quite impressive!!

QUOTE(M@M@ @ May 24 2010, 11:49 AM)
Hi, the HTC Legend purchase from Digi with the Smart plan is two years warranty or one year? I'm confuse by the staff at Digi boothas they told me is one year but some forumers told me is two years.
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2years, just fill up the warranty card when you get your phone and send it it SIS

QUOTE(Spawnster @ May 24 2010, 01:22 PM)
sweetpuff....is it true that if i want to port over to digi smart plan from my maxis line that i need the port to be approved 1st then only i can get the phone? can't just get the phone on the spot and wait for port?

also do u know exactly which store has ready stock of HTC legend? the ones in centro and subang parade have no ready stock.

tq.
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When I did mine, all i need to do was to fill in the forms and get a sim card from Digi, then go to Maxis to pay off the balance and wait til you get 2 sms. one from maxis then digi. once line activated by Digi, I went back to pay and get the phone. easy peasy


Warwick
post Jul 16 2010, 04:01 PM

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QUOTE(michael9413 @ Jul 15 2010, 09:22 PM)
i don need unlimited data... but 1g should be enough... i also scare i'll be over the limit too much also... so very 'fan' now...
i need to check my company email during i'm out of office from 9~5... so i can follow up my task closely... that is my problem now, i go out around 10am then suddenly my counter part send a mail at 11am to ask for help to verify something at customer site and he need it urgently so he sent all info in the mail already... but i could not read it on the go so i need a phone which support it and a reasonable data plan to cover this also...
my fren and customer which has iphone or others like bb/android/wm6.5/s60 tell me 500mb is enough already but i'm no that convincing lo... monthly subscription $$$ is important but network coverage is more important, so now duno stick to maxis or switch to digi... sad.gif
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If you are concerned bout coverage, i think u better stick to maxis. I switched and took the plan and now just started new job down at an industrial area in Klang.. the coverage is shit! I call up CS and they say u try using other phone which was the same situation, in office no line most of the time.. only when i'm outside having some "oxygen" the signal is there. Even then its abit jumpy.

Told the cs pls la dont give the sop answers to this crap and she told me she filed this to technical dept... they tried calling after 2days but couldnt reach coz due to obvious reason and i called back but line got cut off as i drove up a gradient and the line got cut off. CS called back and asked if there is another number that i can be contacted at and i couldnt remember the company mobile no asked her to call back in 10minutes and til today no one called... damm best la Digi cs support!

Also, I'm quite pissed at the switch of bonus points to darn BonusLink points..

This post has been edited by Warwick: Jul 16 2010, 04:03 PM
Warwick
post Jul 17 2010, 02:43 AM

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QUOTE(Cannonfodder @ Jul 16 2010, 10:51 PM)
I don't have issues with coverage but can't help but LOL @ warwick's story.

I complained to Digi about 600 + points expiring even when it didn't show any due to expire on the website.

When I contacted them to complain, the rep said "technical will check and call you". I then asked for a reference number so I wouldn't have to repeat everything if they didn't call.

"No need reference, I assure you they will call."

I was, I am ashamed to admit, stupid enough to believe her.
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tongue.gif LOL all you want dude, its quite the frustrating man... no facebook/youtube/games review in office whistling.gif plus the fact I told her that the company USED to have corporate lines with Digi and have switched coz of the coverage area, imagine this at the company i'm working at already lost quite a number of business there, just guess how many more neighbouring companies at my location digi will lose out more to teh competitors.
Warwick
post Jul 20 2010, 10:03 AM

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QUOTE(SweetPuff @ Jul 19 2010, 10:47 AM)
BonusLink being forfeited is here, actually, under FAQ:
http://www.digi.com.my/rewards/bl.do?sec=faq

...If you don't register by 25 August, your balance of DiGi Bonus Points™ will be forfeited.
Anyway, if you have coverage issue in a particular area, you can always highlight this to me via PM with your contact number and exact address of the location.

I'll be able to liaise directly with the coverage guys.

I'll have to admit, DiGi isn't perfect. I guess we can always charge for exceeding data quota to get more $$$ to invest in infrastructure... sad.gif
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I have called up CS yesterday to voice my issue up again... I understand all aint perfect but look at competitor's CS structure, they do follow up on issues and on Digi's part its like its almost non existence. Well anyways I'm just nit picking on small issues but aint small issues the most important tongue.gif

Sweetpuff, I do hope all these feedback you would be able to do something about it and bring Digi up to the next level
Warwick
post Aug 4 2010, 11:00 AM

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QUOTE(Cynox @ Aug 4 2010, 09:53 AM)
dun wait anymore, Digi won't be adding Desire to its line-up.  In the end I got an AP set from Spore after wasted 1 month waiting for Maxis to expire the exclusive right to Desire and expected Digi has a plan for Desire. 

The next phone Digi will push will be the Iphone 4.  So the current Desire will definitely be shelved.  But maybe they will launch the later Desire HD/HTC Ace later this year.

Now waiting Digi to upgrade their 3G network in JB before I jump ship.
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I've heard that Digi gonna launch the Iphone4 right after Maxis is done with their 1month exclusive rights
Warwick
post Aug 31 2010, 02:21 AM

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QUOTE(scpt @ Aug 30 2010, 06:37 PM)
» Click to show Spoiler - click again to hide... «
dude, is that your screen or an ad? eheheh, Liking the transparent widgets.. mind sharing?

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