i'm ok wif both but did u notice wat seller say? he wont responsible anymore..

we are almost at the end of a dispute ..after viewing the photos,

final words from me


Pijoe : r u going to stand by your decision not to take the responsibility for the warranty claim by TS no matter what the situation is and also because buyer was rude? if that so , then you did not honor your 6 months "PERSONAL" warranty. PERSONAL warranty means - u will absorb all cost at your personal expense. not using Apple's Warranty. Buyer might be rude , but customer always "right" to a certain extend. Ask yourself this, why Buyer was rude in the first place?



TS: if seller doesn't not want to honor the warranty because of your rude manner handling the situation , then you are left with only 1 choice. Fix it yourself at your own cost. yes you can continue to flame this seller in all his sales thread but that is only to warn others after his "warranty" and after sales service but please keep in mind that won't get your iphone fix also.

apexitrust was right. apologize him. for now, remove his details in 1st post n promise him that u'll revoke the police report made earlier once things settled. he can tag along if he want. if seller insist on not helping u anymore, u just hv to do it alone. what ever ther result, u come n report here. ask Apple Malaysia to help u prove if the iPhone is faulty. but if it was due to the shock after all, u got to be strong.

i think, what Apple Malaysia can do is to verify whether the iPhone eligible for warranty or not. u both (seller + TS) dont hv to say it was due to the shock. just say it suddenly malfunction. i doubt it was due to the fall that the iPhone want haywire since there are no direct hit, it could be a faulty unit after all. my phone drop so many times n still running well...not an iPhone anyway.

if possible, ask Appe Malaysia to confirm with Aus branch too. if they both branch say the phone is good for warranty, go on.

This post has been edited by Invince_Z: Apr 15 2010, 11:44 AM

personal warranty only cover normal usage, not damage cause by abuse or negligence of the user. The right thing to do is for TS to send to Apple to check and confirm what is damaged. If it's due to abuse or negligence of the user, then it's TS problem. If it's thru normal usage, then the seller gotta pay.
After reading posts from both party, i think TS (buyer) code of conduct is less than desirable, i dun blame seller from getting pissed. TS also have created another posting here --> http://forum.lowyat.net/topic/1386346 <--

This post has been edited by Mackiddo: Apr 15 2010, 11:54 AM

TS, just how did u fell? like the orientation, did the iPhone flew out of ur front pocket. pls be more detail on it.

as far as i can imagine, u r falling from 2 stories high (?), landed on ur ass (?), the iPhone was n is in ur front pocket (?) n it didn't flew out(?) if u r falling on ur ass from 2 stories high n landed on such position, i'm sure ur pelvic bone must be at least broke...so as ur backbone. but, i doubt the iPhone was damaged due to that reason, ur body should absorb almost all of the impact, unless it was a direct hit to the iPhone.

This post has been edited by Invince_Z: Apr 15 2010, 12:11 PM

is there a Malaysia Apple store that I don't know about? i know they got the website la, but a store?
As far as i know, Machine is the only a Authorized reseller.

http://store.apple.com/my

that is online apple store to purchase stuff from internet..
i don't think they have physical Apple Stores... only Machine ...

when you purchase from the 'malaysia' apple store, your items will be shipped from singapore anyway.

everything will be handled from there.

they typically use fedex (or DHL, i cannot remember)

not just machines. premium resellers range from mac city, epicentre et cetera.

---

Added on April 15, 2010, 4:48 pmhear this from someone who has used apple products for years (spanning in UK, malaysia and australia) and also three generations of iPhones (almost three years), what you have just mentioned above (and i took the liberty to underline the statements in blue), will not happen or take place.

This post has been edited by nokia2003: Apr 15 2010, 04:51 PM

so, if i purchase an Iphone from TS and then i accidentally fell on the floor on my arse with my Iphone "safely" in my pocket coz some arsehole knocked into me (not "almost kena ragut"), do i still get to claim from TS under his "personal warranty" with the TS knowing that it's most probably not a manufacturing defect? TS, please put yourself in the seller's shoe b4 making all those earlier comments and sending rude SMSes. now the damage (from your reaction) cannot be undone and if i'm the seller, i would ask you to go to hell too if i were to receive those kind of SMS.

the only solution now is to ask (or beg) the seller politely and get him to claim from Apple Aussie, with any incurred charges billed to you. therefore, he fulfils his "warranty claim" part while you pay for your own damages.

This post has been edited by deathbringer: Apr 15 2010, 07:19 PM

for TS , dont try to claim warranty eventhru there is no physical damage... even if u want to cheat for warranty , be smart , dont tell seller that u almost fall down bcoz of snatch thief ... since u so honest and tell seller that u fell down , sorry dude , even no physical damage , its damage done by u

for seller , forget about this buyer..ntg wrong wif u

I think the term personal warranty used should be described in detailed next time by seller. I believe personal warranty should not cover abuse/own misfortune/natural disaster but more towards gauranteeing that the product is not faulty if used in an appropriate manner.

i thought the term/meaning of PW is already pinned.
personal abuse is definitely not covered.

that was bad n shocking

bad cs...bad cs...

This post has been edited by Invince_Z: Apr 15 2010, 10:54 PM

there is nothing bad or good.

just how the iPhone agreements are being drafted.

in malaysia, maxis (or now with digi) are the exclusively carriers and they will be in charge of the units brought in by themselves.

but for the case, of macbook or macbook pros for example, the warranty is worldwide

If i were TS , i would told seller the iphone suddenly goes multifunction instead of telling him i accidentally dropped it.. XD
Juz like if ur pc hardware suddenly goes burnt due to overclocking, of course u will bluff the shop said suddenly goes mulfuntion.. Hehe..

*that's if i were ts la..

correct!! always do that. most of the time they will just award the warranty.

Like that quite immoral,dude!U can do it with service centres not with lowyat frens!

You already ADMIT that you were wrong, yet you still want warranty?
You fell down, you hit the phone, of course you cannot claim warranty for that.

if can, everytime i buy laptop, wait for the last month of the warranty, SLAM my laptop, and bring to Acer to change me a new laptop?

i seriously would like to see you do that ...