Cool

This post has been edited by tajukagebunshin: Dec 1 2010, 10:11 AM

Hello CopyX,

Thank you very much for your compliments, we are glad to have served you well. Thanks for your support and we look forward to serve you even better in future!

Cheers
kaminari

hallo...
i bought a cooler master real power 520 from your store last year. its broken just a week ago n still cannot find my reciept.. how may i claim my warranty? please help as i still have 2years of warranty left.
hope u leave a personal message for me
tqvm

Without the receipt usually very hard to claim warranty la bro

This post has been edited by tajukagebunshin: Dec 2 2010, 11:30 AM

Hello Syauqi,

Yes without the receipt it is difficult to process your warranty request as it is required by our suppliers... Do you have a membership card?

This post has been edited by thunder_kaminari: Dec 2 2010, 11:32 AM

Hello, I have a problem,

I went to the store on 7th December, and purchased a MSI mainboard, 770-C/G45, but the very sad news is that when I arrived home and check the packaging properly, it is already opened.

I am planning to go back tomorrow evening. If they are not going to believe it maybe need to lodge a police report and check thumbprint inside. Hopefully it will be settled properly.

Hello Light,

There must be some mistake as we only sell new items. Please don't hesitate to speak to our Sales Supervisor regarding this when you drop by. I don't think a thumbprint check is necessary lol, and I certainly don't think the police are that free to check something so insignificant (in comparison to the many other crimes they have to deal with). No offence meant, of course.

I will inform the branch that you will be dropping by, however can you please give me your motherboard's serial number (it's located on the receipt) for our reference before you come? This is to facilitate easier tracking.

Cheers
kaminari

Like this also can ar?
LOL

please improve on your customer service and technical assistance in Bukit Indah, johor as I went in yesterday asking quotation for my pc which his pretty high spec but the staff there were very snobbish and too busy. Seriously got no choice hence have to go back today as in JB difficult to buy high end systems such as thermaltake level 10 casing n etc .

I hope you would take this seriously also provide at least one staff with very good technical background in PC systems and configuration

Hello danscsa,

Thank you for your feeedback, we take customer service very seriously and will investigate this issue and take appropriate steps necesary to correct this flaw.

I hope we will be able to serve you better in future, thank you for your support!

thunder_kaminari

please do asap as i might b going back today again as the staff promise to call me and give me a quote but till now no calls hence i have to travel all the way again to ask for the quote for the 2nd time.

hui...

the issue was rectified in the end, but it was not supposed to happen in the first place (and also my stupid mistake for not properly checking the items). there was no replacement since it is the last of its model, but they did give the missing accessories and thank god the motherboard works fine,

I guess it was not a good experience overall, but I still went there again to buy a keyboard, so thank you for the solution,

Hello
I just bought a hard disk 500gb for about a week but at the day 9th it seems to have a problem. The store said if there's a technical problem i'll be able to used the warranty for a year but on the day 10th i came to the thundermatch store at alamanda putrajaya (the place where i bought the hard disk) and they not even bother about it instead of ask me to go find a way to fix that broken hard disk by myself. how could this happening? i mean if you cannot afford to fix the electronic stuff then don't even sell it and what is the purpose of giving me the warranty? I just want thundermatch to be responsible about this or else this thing could be reported to the government authorities and your company could be banned and neither anyone want this to happen. this would be the last item i buy at the thundermatch anyway because company like SENHENG would never treat their customers like this. they will always take their responsibilities.

bad customer service at alamanda...well they should at least check it first..if got problem can sent warranty..not all store the same..some have very good customer service some staff are not ,yes i mean staff not the shop...like saying "hanya kerana nila setitik habis rosak semuanya"

either way if they dont want to see the problem or assist you, can go to lowyat branch

Just went Thundermatch in Aeon Bandaraya Melaka..i can say its quite nice...but not all crew are nice..1 of them ( fat 1) are quite not ok for me...he just like sees i am a student ( i wear uniform to go there) and his like simply simply say to me only...but i go to another table, which put graphic cards and ram..there is another saler..that 1 is nice to me..ask everything and he describe the thing to me very clear...he had patience to me 2...so i think its 50/50 for me

I voted for fourth one because they had a bad phone customer service, last time when I sent my hardware for RMA and waited for almost 1 month and then I call them. No one answer, kepp calling then only got people pick up and answer. Called 10 times they only answer one.

Dear Adam,

Sorry for the delay as LYN didn't send me the notification email, for some reason... Anyway I'm sorry to hear of this problem, it shouldn't happen because we make sure our staff are updated on RMA procedures. By right all you had to do was drop off the HDD at our branch and we'll take care of the rest. This is likely a case of poor communication between supervisors and new staff. Apologies for the inconvenience, but please resend your HDD to any Thundermatch branch (you can send to other branches if you've lost confidence with the Putrajaya outlet staff, perhaps at Jusco Cheras Selatan?) and request for a warranty claim. We do not do repairs, just to clarify; just warranty claims.

I will forward this issue to the branch and respective managers for their immediate rectification.

Thanks and regards
thunder

Thank you for your support, yes usually the problem is with the staff, however on the other hand it is our responsibility to ensure all staff are well trained. We will take this as another learning lesson, thanks for your continuous feedback and support!

Thank you for your feedback, we will let the branch know about this as we should treat all customers fairly.

Hello Alex,

Thank you also for your feedback, we've been having intermittent problems with our call system, I will forward this issue to relevant departments so they can look into it.

Cheers and thanks for all feedback,
thunder_kaminari

Hi thunder_kaminari,

Do your store know that Sandy Bridge motherboard has been identified having chipset circuit design issue?

This is the link http://www.intel.com/consumer/products/processors/chipset.htm?iid=en_US_01_chipset+gg_headline

After you have read the announcement, I'm sure that your store will provide replacement for the affected model but I'm curious in what way - A quick 1-to-1 replacement? or Customer has to send their affected motherboard back for RMA? I have bought one of the affected model and I wish to get a quick exchange when the new chipset is ready for replacement.

Thanks for replying.

Hi,

Yes of course we are aware of the issue. Right now we're still pending from relevant departments and suppliers on how to proceed.

As far as I know Acer has just issued an official response which you can check out HERE, may I know which brand/model did you buy?