I used 2 phones to call customer service. I went to all of the menu and sub menu, it doesn't accept option to speak to a consultant.

they 'hide' this function, u have to choose 'product & services' or any other 'sub menu', only can choose to speak to a consultant, i was facing this problem b4 too.

Try pressing products and services, new services and finally there is a option to speak to customer care consultant.
Or you can click broadband and choose to inquire.
Btw, DiGi customer service is pretty much so and so only~

I have a question. I've just changed my DG prepaid to DG postpaid. But i am wondering what will happen to my remaining DG prepaid credit after i switch to postpaid?

ur remaining credits will be put as a upfront credits on ur postpaid line but i've encounter problems during the conversion and the credits balance i have doesnt tally with the amount credited into my postpaid account... hmm... i called them up to check and DiGi also cant give me an exact answer... end up i just forgot about it... treat it as some fees for the conversion...

i've paid RM50 cash as a upfront payment for my postpaid.

yea, it'll be brought upfront to your first bill
say you use less than RM50 for 1st month.
Eg. you left RM30 in ur prepaid
so your balance for first month bill will be RM-30 after deduction of RM50 commitment.

thank you very much!

no prob. enjoy your stay with DiGi

Hi,
Im planning to change to DG.

Wanna ask if I use the SmartPlan 68/month, can I get sub line and tagged in the FnF ?

Say im using 68/month, do I have to pay extra if i call/sms ?

Thanks. =)


added on: also can a sub line use the SmartPlan Package?

Thanks.

This post has been edited by alister88: Jun 28 2010, 06:48 PM

i think forfeited by default..and normally customer are advise to use all the remaining credit balance...

Smart Plan is actually for the internet access only. For calls and sms made under this package, you're charged 15 sen/min and 10 sen/sms. So its actually RM68+calls+sms.
Good thing is that this plan can be stacked with the current postpaid plan. Such as myself, I'm under DG50+smart plan 68, thus I'm paying RM118 monthly for these two package.

i see.. thanks for the clarification..

what phone you are using, why use sp 68 when iu 58 is cheaper unless you are using blackberry.........

Hi guys..just a quick question.

Can an existing Digi Postpaid user convert to a prepaid user?

Yes, but at least 3 months old I think or was it 6 months?

Can, as long it is not a MNP number.

Try this guide:
http://www.digi.com.my/support/after_suppo...up_after_ivr.do

You can click on the boxes to the right of the image.

guys,i want to ask.
i plan to change my prepaid plan to the smartplan RM68 becoz of the internet thingy.i wan to ask,can i take this plan without taking the phones?

Of course. You'll even get to transfer up to rm500 of your current prepaid credit to Smartplan.