QUOTE
Dear Sir/Madam,
Thank you for your e-mail to TM. We apologized for the late reply.
With regards to your email dated 17th December 2009 on Streamyx upgrade issue, please be informed that Streamyx package for 2Mbps and 4Mbps only available in selected areas. Kindly visit our website at
http://www.streamyx.com.my/get_streamyx/ge...ervice_areas_kl for further information.
However, please be informed that we have forwarded your request to our respective department for further investigation on service availibility. We highly appreciate your co-operation to give us some time for this and we will do our best to resolve this matter.
Please be assured that the matter is given high priority and our technical personnel will be contacting to update you on the outcome of their investigation.
For further assistance or feedback, kindly e-mail us at help@tm.com.my.
Alternatively, you can also contact TM at 100 and select "Internet Services".
We would like to thank you for your feedback and we look forward in serving you better.
Regards,
Faraliana Abdul Razak
Customer Care Support, Internet Services, Customer Service Management, TM Retail.
www.tm.com.my
(ICOMS#9464428-667214)
-----Original Message-----
From: se7en@streamyx.com
Sent: Thursday, December 17, 2009 5:12 PM
To: custcare@tm.net.my
CC: help@tm.net.my
Subject: Fwd: Upgrade complain.
To whom it might concern,
Last week (9th December 200() I have visited your TM Point center at Ampang to upgrade my broadband connection from 1 MBPS to 4 MBPS but until today I have not received any calls from your side. I have made a few calls to your hotline and was told different stories on the progress. Your technical support department told me that they are waiting for a technician to take up the case while your products and services enquiry department told me to wait until tomorrow and if there's no call, I would have to go to the TM Point center AGAIN to sign up. Which confuses me on what I should do next.
And also when your call center staff answered my call, I noticed that in your records, still shows my old number as the contact number and I have called in numerous times to ask you to change it to my new number .
Please call me for an update regarding to my upgrade.
My Streamyx login : se7en@streamyx
Regards,