Streamyx Streamyx "Super Upgrade Deals" Promotion, wow!!worth it
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 Dec 8 2009, 08:38 PM
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#1
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Senior Member
1,448 posts Joined: Sep 2005 From: Kay Elle   
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QUOTE(sg999 @ Dec 8 2009, 07:22 PM) tmnet go die la You should read their T&Cs. waiting 1 hour at tmpoint then tell me my area no 4M @@ TERUK BETUL!!!!  Upgrading to 1 Mbps, 2 Mbps or 4 Mbps is subject to availability and technical testing. |
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Dec 16 2009, 05:21 PM
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#2
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Senior Member
1,448 posts Joined: Sep 2005 From: Kay Elle
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I've applied last week at the TM Point centers but until now no calls or news.
Called to their hotline. Technical service dept said they're waiting for the technician to call me Product and Services dept ask me to wait till tomorrow and if no one call I have to go back to the TM point cetner. |
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Dec 16 2009, 05:34 PM
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#3
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Senior Member
1,448 posts Joined: Sep 2005 From: Kay Elle
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QUOTE(visionlag @ Dec 16 2009, 05:21 PM) rofl dunno mine was in within minutes. Please elaborate |
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Dec 16 2009, 05:57 PM
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#4
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Senior Member
1,448 posts Joined: Sep 2005 From: Kay Elle
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QUOTE(altimi @ Dec 16 2009, 05:47 PM) Ask them (100 hotline) for technician phone number......it's faster that way.......I got my streamyx upgraded to 4mbps within 5 days............. Already shot an email over to complain about this and gonna go over tomorrow to TM point and shout around. |
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Dec 18 2009, 11:49 AM
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#5
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Senior Member
1,448 posts Joined: Sep 2005 From: Kay Elle
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QUOTE Dear Sir/Madam, -----Original Message-----Thank you for your e-mail to TM. We apologized for the late reply. With regards to your email dated 17th December 2009 on Streamyx upgrade issue, please be informed that Streamyx package for 2Mbps and 4Mbps only available in selected areas. Kindly visit our website at http://www.streamyx.com.my/get_streamyx/ge...ervice_areas_kl for further information. However, please be informed that we have forwarded your request to our respective department for further investigation on service availibility. We highly appreciate your co-operation to give us some time for this and we will do our best to resolve this matter. Please be assured that the matter is given high priority and our technical personnel will be contacting to update you on the outcome of their investigation. For further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you can also contact TM at 100 and select "Internet Services". We would like to thank you for your feedback and we look forward in serving you better. Regards, Faraliana Abdul Razak Customer Care Support, Internet Services, Customer Service Management, TM Retail. www.tm.com.my (ICOMS#9464428-667214) From: se7en@streamyx.com Sent: Thursday, December 17, 2009 5:12 PM To: custcare@tm.net.my CC: help@tm.net.my Subject: Fwd: Upgrade complain. To whom it might concern, Last week (9th December 200() I have visited your TM Point center at Ampang to upgrade my broadband connection from 1 MBPS to 4 MBPS but until today I have not received any calls from your side. I have made a few calls to your hotline and was told different stories on the progress. Your technical support department told me that they are waiting for a technician to take up the case while your products and services enquiry department told me to wait until tomorrow and if there's no call, I would have to go to the TM Point center AGAIN to sign up. Which confuses me on what I should do next. And also when your call center staff answered my call, I noticed that in your records, still shows my old number as the contact number and I have called in numerous times to ask you to change it to my new number . Please call me for an update regarding to my upgrade. My Streamyx login : se7en@streamyx Regards, |
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Dec 22 2009, 02:19 PM
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#6
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Senior Member
1,448 posts Joined: Sep 2005 From: Kay Elle
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at tm point pandan indah now applying for another upgrade. 20 more people to go. hopefully everything will go fine
Added on December 22, 2009, 2:20 pmat tm point pandan indah now applying for another upgrade. 20 more people to go. hopefully everything will go fine This post has been edited by TehWateva: Dec 22 2009, 02:20 PM |
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Dec 22 2009, 04:02 PM
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#7
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Senior Member
1,448 posts Joined: Sep 2005 From: Kay Elle
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Just came back from TM point. Gosh 2 and a half hours wait
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Dec 30 2009, 02:41 PM
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#8
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Senior Member
1,448 posts Joined: Sep 2005 From: Kay Elle
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The technician came down yesterday to check if it's able to support 4mb or not, then after that he left and said the line will be activated within 24 hours, though I'm at the office now I can't really check my router speed. Any other way I can check the status?
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Dec 30 2009, 03:28 PM
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#9
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Senior Member
1,448 posts Joined: Sep 2005 From: Kay Elle
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Furthermore the technician took back the wifi modem when he came to test yesterday. Shall raise this issue up with TM AFTER the upgrade is done
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Dec 30 2009, 09:53 PM
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#10
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Senior Member
1,448 posts Joined: Sep 2005 From: Kay Elle
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Just got my Port to 4mbps at the router page
Download speed is barely 1.5 megs though   |
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Dec 31 2009, 01:25 PM
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#11
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Senior Member
1,448 posts Joined: Sep 2005 From: Kay Elle
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QUOTE(amd9999 @ Dec 31 2009, 12:22 PM) im upgrading 512kb to 1mbs via internet on 15 DEC 2009 but still no 1mbps at my home how? Check status at MIPS, then call TMcall Tm never pickup.. T_T |
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Jan 23 2010, 04:31 PM
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#12
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Senior Member
1,448 posts Joined: Sep 2005 From: Kay Elle
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QUOTE(lactose_operon @ Jan 23 2010, 03:56 PM) guys..ive been wondering. early tis mth i upgraded my streamyx from RM44 (512kbps for 60hrs) to RM71(1mb unlimited package). the problem is, when the bill arrive, they r charging me RM72.39 for streamyx subscription fee and another RM30.24 for Caj Laluan Streamyx...wat i dun understand here is why there is an additional RM30.24 on my bill as shouldn't the bill is flat for all RM71/1mb user? Might be the prorated charge as you might have upgraded the line during the middle of the month or something |
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