Do we need to pay for the SMS? I think you can contact them via social media, faster these days.

Ya. I.try to contact via livechat. But not agent entertain. End up, lead me to email.

I just get my new new SIM card, but when I try to scan the barcode to register it, it keep saying "Not valid SIM". Anyone knows what's wrong?

I call both number more than 20 times, try to chat with them more than 20 times, no people pickup the call or chat with me. Worst customer service I ever encounter in my life.

yes, their cs are getting worst nowadays. last time their twitter cs will reply pm in the same working day but now no more.
did u try to make a call/spend at least 10cent from the new sim?

Why my whatsapp call keeps reconnecting although i got good coverage and speed for tunetalk?
Is anyone got this issue?
I cant talk to my friend like this......

Apn issue

This post has been edited by kwokwah: Dec 10 2019, 11:44 AM

glad it work for u..

unfortunately for me though, it doesnt.. the banks and services feedback to me that there's no way they can change the gateway for individual phone number

and its been 2 months since i ported into Tunetalk, the TAC/OTP issue still persist regardless of which parties (TT, banks, services, etc) were trying to assist me

as i couldnt stand it anymore, i ported out..

guess what, all the needed TAC/OTP were received accordingly on the very first day i successfully ported into the other telco.. without needing the 3-7 days of 'cooling period'.. without the need to inform anyone as well

therefore, i noticed that the big 3 telcos (or 4) are quite consistent in successfully delivering TAC/OTP (regardless of prepaid or postpaid) when compare with MVNOs

i came across from other threads regarding certain portion of users facing TAC/OTP issue and most of them are on MVNOs

Which bank and services are you using? I tried Maybank and they were glad to assist me with the gateway transfer. Instead of the old 62000, I'm now getting 66628 for my TAC gateway used for Celcom and its MVNOs instead.

i faced problem with Standard Chartered, Citibank (especially OTP for credit card authorization), BigPay, ASNB

and it happened both StanChart and Citibank are both my main financial platform.. so u can imagine how painful it is for me during that 2 months

my maybank is doing fine with it though

Hi All,

is the +Vibe still available for new port?

What if i port in to TuneTalk now and try to apply?

Not sure why they want to post it online if its not available for new port
https://www.tunetalk.com/my/en/coolplan/data/vibe

No , you will get CUN plan. plans only applicable for Tune Talk Buddies subscriber

Okay thanks.. will come back again once +vibe plan is available

Hi guys.

If someone call me from overseas (e.g. London) and I am in Malaysia, will I be charged for the call?

Just to clarify:

1. I am in Malaysia with local Tunetalk number
2. I am using prepaid Tune Buddies Pack
3. I receive a call from overseas, the caller is not Malaysian number but overseas number

No, you won't be charged for overseas calls received in Malaysia.

Many thanks for the clarification

No I did not receive this

When I renewed for 365 days validity, it deducted RM100 from my credit balance. Where can I see that transaction history?

Then it has to be Citibank and SC for not providing the correct gateway for their TACs to Celcom and its MVNOs subscribers.

The next way to pressure them is to write to MCMC and threaten to terminate their banking services for not supporting certain telcos in this country.