CASE SOLVED AS REFUND RECEIVED ON 16 NOV 2009


Forumer you are complaining against: zer0hour

Item being sold/bought: Apple iPhone 3G 8GB Maxis Set

Original thread link: http://forum.lowyat.net/index.php?showtopic=1043938

Date of transaction: RM100 deposit on 30 May 2009, RM1950 balance on 1 June 2009. Total: RM2050.

Details of the complaint :

1 June 2009
- full payment made.
- zer0hour couldn't send due to service at client site. delayed to the next day.

2 June 2009 - GDex pickup parcel at 5.15pm from his home, tracking code given

3 June 2009 - didn't receive parcel, tracking code no record.

4 June 2009
- still no parcel received, tracking code no record.
- called GDex customer service to double check, tracking code no record.
- contacted zer0hour to confirm the tracking code and it's correct.
- asked for a copy of GDex slip, sent me an unclear slip. okay promise me to email a scanned and clearer copy.

5 June 2009
- he called up GDex to complain, they request for a copy of pickup slip by fax. unfortunately no fax machine at client side
, delayed to the next week.

8 June 2009
- he faxed copy of pickup slip to GDex.
- GDex formed Service Investigation Team (SIT) to investigate the lost parcel and will revert within 3 working days.

11 June 2009
- GDex contacted zer0hour to ask the content in the lost parcel and request for purchase invoice
- the original invoice is attached in the lost parcel
- zer0hour promised to visit Maxis center the next day to request another copy of invoice.

12 June 2009 (Today)
- investigation still no outcome.
- still waiting latest response from ze0hour.
- zer0hour sent me pics of slip and Maxis invoice.
- couldn't recall GDex pickup code anyway...

15 June 2009
- zer0hour visited the Wisma MAA Gdex, and was unsuccessful. Stood there for half an hour while they checked, but in the end nothing.
- investigation is still proceeding, and will revert soon.

17 June 2009.
- zer0hour and I agreed to lodge police report, as the investigation doesn't really produce any positive output.
I've only been told that they couldn't find the parcel.

18 June 2009
- GDex insisted that there was no pickup made on 2nd and the slip is fake hence no postage was done that day as claimed by zer0hour
- GDex won't pay any compensate for the loss until zer0hour has a solid proof of that pickup.
- why did they reject blindly the slip?
- GDex claims that zer0hour only called them up to buy a box, no pickup.

21 June 2009
- zer0hour lodged police report against GDex and will convey this report to GDex.

11 July 2009
- owikh84 issues Consumer Tribunal, Cyber Crime Investigation Agency, and FOMCA against zer0hour.
- will fight in court soon.

13 Aug 2009
- Tribunal hearing postponed by zer0hour - can't attend in such a short notice

8 Sept 2009
- Tribunal hearing postponed by zer0hour - car accident

17 Sept 2009
- Last Tribunal hearing.
- owikh84 won the case & Tribunal will issue a refund notice within 14 days to zer0hour.

4 Nov 2009
- zer0hour claimed to hv send a cheque total RM2050 to me by Registered Post.
- Not receive until 16 Nov 2009

16 Nov 2009
- zer0hour refunded RM2050 to me via Maybank online.
- CASE SETTLED!!!!

This post has been edited by owikh84: Nov 16 2009, 08:08 PM

The investigation could take really long time. But seller could pay back you first so only him involved with the courier company.

Edited, I agree with owikh's timeline.
It would be great if anyone working with Gdex/has contacts in Gdex can provide assistance, otherwise I have no choice but to await the investigation outcome.

owikh, my update for June 12.
Another Gdex officer by name Kahila contacted me. The scans were sent to her, and investigation is still pending. She can be reached at 03-77872222 extension 2404.

---

Added on June 12, 2009, 10:40 pmkikokiko, the pickup request was made via Gdex's pickup hotline, 03-77876688, so I have no idea which office they're from.

This post has been edited by zer0hour: Jun 12 2009, 10:45 PM

no matter what TS made payment if the item does not reach buyer. Everything is bare by seller except if stated clear in terms and condition

It is stated clearly in all my threads, postage buyer bears cost and risk.

This post has been edited by zer0hour: Jun 12 2009, 10:58 PM

last time i courier my hp using citi link...so when the staff asking what item inside...i telling them that hp inside...and then the staff didn't want to courier the item....they telling me that most of the hp that they are sending is gone and unreachable....they are saying like the staff is steeling the item starting that time i use poslaju and insurance the item....

Then just try your best to help buyer to find where's the item gone. Good luck guys All the best to both seller and buyer!

@zer0

wow man tats triple time u encounter "Courier Crisis" counting from Sakura,me and owikh.

last time u sent my gtx295 no problem what? but this time the item lost?

need to provide some solid prove to convince ppl....

gud luck bro...hope this wasn't what it suppose to be ended like...hopefully.

Triple problematic postage deals.
That's why the terms "postage buyer bears cost and risk" is hard to apply in this case.
The way the iphone is packed is quite questionable here. Some pickup boys can smell the content if wrapping skill is not good.

This post has been edited by owikh84: Jun 12 2009, 11:23 PM

I sent phone using poslaju before... always reach....

Yeah bro, I am trying my best. Thanks for the wellwishes anyways =)

I know, it's shocking to me too. You and sakura finally received the item though.

And I changed courier+packing method d, thought it would be fine.

As for proof, all documentation has been provided to owikh d lor.

We've discussed this kh, the Iphone's box was placed in another box, and that box was couriered. I stand by the packing method.
And as for the other 2, yeah, I admit, there were issues, but the deals were completed.

I feel I already took all reasonable precautions by changing courier+packing method.

By any chance, can you refund my RM20 postage fee? since we COD =D

In need of money so RM20 is quite a big amount for me.

Err bro, kinda offtopic. Though sure, that's fine. PM me your bank acc info?

This post has been edited by zer0hour: Jun 13 2009, 04:55 AM

i heard of a story before, about a postmen using some kind of metal detector that can detect the battery in the laptops and even in the phones. So i guess thats how they know what inside the package.. try to post the phone and the battery separately next time, maybe can prevent such cases. dunno it will work or not,

I think what you mean is that the battery have electronic boards inside, they can detect the signal from outer using some detector. That is real story though, that's why the only way to totally avoid the detection is to crash everything apart. But gods know how this professional could sniff them out. Curse those bloody greedytard.

woah....if gpu can detect kar?

last time zer0 also sent using gdex. if it can sniff out then my gtx295 is a goner.

Hmm guys, I just did some research, and apparently the Sun reported on a gang of laptop thieves using an induction amplifier to detect laptops in car boots.
I'm kinda skeptical, but here's a pic of the headline.



Noted bro, thanks for the advice. Nearest to my place is probably Wisma MAA, I'll inform the case officer on Monday. And yeah, confirmed I will (and have) kick up a fuss..

This post has been edited by zer0hour: Jun 13 2009, 05:06 AM

Will be looking forward into this case

Like I've told u last week, just proceed to the GDex center or HQ.
U faxed/called this and that couldn't really push them to work.
Now it's dragged to the 3rd week.

Everything investigation has it own timeline, after that, they should refund you for their mistake. Please push the courier service and ask the investigation timeline. Alot of courier service nowdays have problem, especially skynet.

I think it applied only to battery cell bro. LoL. That's why it is advisable not to plug in battery and laptop together when you put in a car or they could detect it. The reason why IPhone could be easily got stolen is most probably the battery is already a part of IPhone, that's why it tend to be more riskier compared to other mobile. Still, it's just an opinion, some might be lucky not to get stolen, some might not.

For item value more than RM1k, I always advise buyer to purchase insurance. Coz when parcel is lost, normally company like GDex, Skynet or other courier service only cover MAX RM200-RM300 per parcel lost without considering the content or value of the parcel. Hopefully GDex can trace back or both buyer and seller will bear the remaining cost considering this is an IPhone. Good luck

Because u didnt state what is inside the package. The courier company wont bare. Example i send an empty boxes and it didnt reach the destination and u report it as a phone. Do you think they will bare to it without solid evidence?

Last time I post n73 via poslaju.declare as hadiah.
but that time I'm using the nokia box to post....got separate the battery aside the phone.
item reach or no didnt know coz deal at lelong.buyer didnt give comment and no feed back....strange.
i assumpt it reach.

any updates?

ya oh still no update ar?

for my last deal with gdex seems their service is okay...for me.
I ask for my parcel once....later they keep calling me for the parcel status/receive or not within the cawangan.
how come this cannot settle.

Update from zer0hour

15 June 2009
- zer0hour visited the Wisma MAA Gdex, and was unsuccessful. Stood there for half an hour while they checked, but in the end nothing.
- investigation is still proceeding, and will revert soon.

Even Investigate Done. .

They Will Cover Max RM200 Lost Only. .

I Have Such Exprience Before. . End I Request For Void The Shipping Charges

have two bad experience with courier service, particularly SecureXpress, Citilink and Poslaju. First lost my parcel and the latter delay delivery for a month. For poslaju, it mishandled my RMA Asus P5W-DH Deluxe and lost subsequently. After those events, i purchased insurance for costly items i cannot afford to lose to help absorb if mishap happen in delivery. but COD'ed with bro zero before and quite a nice guy and punctual

Update 17 June 2009.
zer0hour and I agreed to lodge police report, as the investigation doesn't really produce any positive output.
I've only been told that they couldn't find the parcel.

the securexpress, last time i sent item with securexpress, the buyer havent received the item almost 1 month le, securexpress website tracking no record, i go the book shop ask, afther 2 day dey said dunoe how to go the receiver's place...then bla bla... ask him sent back liao/, have 1 time for skynet,that guy just delivery item to my neigbour==.

no offense owikh

but u must be the unluckist guy in lyn or malaysia
one mobo die, two gc die, one iphone 3g MIA.

2 mobos actually.
Now zer0hour seems to MIA from LYN; but still can be reached by hp.

P/S: yeah the bad luck has ruined my life lately. although my mandarin name is 'luckily'.

I'm here liao. Client site internet was spotty for a couple days, so I didn't come online.

Another update:
Gdex is contesting the slip and the pickup, so owikh and I are in discussions on what comes next.

anyway hope for the best

normally gdex i know all the staff in the nearest branch personally..

kekek buy them lunch etc.

and always whenever i sent out i will ask the girl there to confirm the address of the recipient etc
that it will arrive there the next day and also send it as urgent

and for my buyers will give them the tracking no and ask them to call gdex in the morning the next day and arrangements with them etc.

worked so far and sold more than 100k worth of items.

Update from me.
18 June 2009
- GDex insisted that there was no pickup made on 2nd and the slip is fake hence no postage was done that day as claimed by zer0hour
- GDex won't pay any compensate for the loss until zer0hour has a solid proof of that pickup.
- why did they reject blindly the slip?

Humphhhhhh

This case become serious now....

add this:
- GDex claims that zer0hour only called them up to buy a box, no pickup.

OMG how can they say that they didnt pickup ?

today I sent a VRaptor to ozone64,when the dude came to pickup my parcel at my house they just take my adress and signature..so when I ask them where;s the receipt and insurance slip?He said tmorow he shall come and send back..I mean wtf is this ?What if the item lost tonite or anything bad happens..I dont have any proof on my side to say that the dude did came to pickup

I was told this by Gdex too. In any case, like I said earlier I stand by the slip as evidence.
In this case I have no choice but to make a police report, and let them sort it out.

---

Added on June 18, 2009, 9:13 pmOk they didn't tell me this. I didn't call for a box, I had it from a previous visit to a Gdex.
Noted, shall include in the report.

This post has been edited by zer0hour: Jun 18 2009, 09:15 PM

hope u guys can solve it fast and easy.... its kinda annoying when we wish the dealing would go smooth as a butter, then suddenly shipping buat masalah.

during my last deal they ( gdex ) forgot to take the airway bill... isnt tat right zer0hour?

Same like asamkipas stated lor. They came once without an airwaybill, so I sent the pickup guy back saying that I wouldn't send without it.

They came again a couple hours later with the waybill. Kinda dodgy la, no more pickups..

lol... GDex is truely irresponsible
seriously,even my item were destroyed due to their postage services and ive requested for fragile and thingy
They insisted it was because of my own problem and they didn't take care -.- couldn't receive the refund

item pickup was on 3 p.m 18/6/09

arrived at ozone64 in sibu at 1 p.m 19/6/09

service is superbly fast and undeniable,but the problem is they have yet to give me any receipt,I call a bladi operator dis morning and I requested them to give me the receipt or at least tracking number..that bladi operator just told me that she shall send via fax to my place within 15 minutes after I call,but now is 6.15 p.m a couple of hours has passed and still no black n white..this is so dangerous especially as to show proof for anything.Luckily the item arrived safe and sound..

haiya,speedy but dangerous..

So when are u gonna lodge police report against GDex?
Since GDex said no pickup nor postage made no tracking record I think u should refund me first while u clearing up thing with GDex.
As a buyer I deserve to get refund if no postage done and I'd consider this is as a fraud case. What do u guys think?

IMO in this case if zer0hour really did sent but gdex has made a mistake,plus he need to refund you fully then this is a no win-win situation,coz?

first he(bro zer0) has lost his thing

and then he need to refund..so meaning that his loss is much more,and you(bro owikh) lose nothing apart from time and abit of money.

BUT

this rule applies only and only if what bro zer0hour is telling the truth.If it is not then only god knows which is best.As for now as long as bro ze0hour is still here..lets settle on how to bang Gde first,then we talk about the payment ya

dont get me wrong,i'm not biased to any side..just wana give my view

What seller lost much more? zer0hour lost his phone, that money he took came from me.
He lost a phone whereas I lost my money.
Huge loss for me bro. The report might show the real face of the real cheater...

While I'm on the way settling this issue, u msn me to offer an iPhone?!

This post has been edited by owikh84: Jun 21 2009, 08:05 AM

Pls keep this DISPUTE thread clean from any sale offering.

mr. kong, sir. please make sure to log into your right dupe account when replying as it makes you look like a highly suspicious person.

I'm going this weekend, as we agreed previously.

As for refund, as we discussed too, I feel my terms hold here, as the item was conveyed to courier.
Like you stated in your 9.15pm post, 'the report might show the real face of the real cheater', exactly. I'm the party who was wronged by the courier too, and I have no fear of an investigation. I encourage one.

Now coming to the sales posts (which seem to have been deleted):
Pls la guys, don't you think it's very inappriopriate and rude to perform sales here? Have some sense of decorum please.

zer0hour, the past few days, when i read this thread and i straight take my phone and sms to Kevin already and tell him to go and report police to GDex.
Last year,i was facing the same problem like u and Kevin facing right now.
My parcel gone when i shipped it by using City-Link, the item has been gone and no where to be tracked. i was mad that time cause the item worth a lot, i went to the head quarter in penang and they told me that this parcel was unable to track and will update me in few day times, so end up i made a police report and bring along the paper to show them, and guess what, after 1 day, my item " found" accidentally and i take it back successfully, the item never go out from penang to the destined location too

What i wanna say is, once they see the police report against their company,i think the upper layer is getting serious and track down the one who in charge the shipment that day, anyway,there is certain worker is in charge certain shipment, so there is no escape who those who stole it or cheated for it, the GDex will track it for sure.

Good luck,

Kevin or zer0hour, just let me know if you guys need anything, Ace meimei always there for u both hensem guy

The police report has been lodged, and referred to KL Commercial Crimes Division.
I will personally convey the report to Gdex tmrw.

Owikh, a copy has been sent to your email address.

Ace, thanks for your offer of help =)

Received and read the report.
Awaiting for a phone call from police.

Any latest update? Feel sad to both of you, hope the police may assist on this.

In this case, buyer has the right to claim back the money.
Although the T&C stated buyer bear all the cost and risk of postage, BUT that's only AFTER seller SUCCESSFULLY pass the item in one piece to courier company WITH proof.

In this case, seller failed to prove so because the record is not found in the courier system & it's still the problem between courier company and seller. Until the day that it's proven that courier company has received the item, seller is still considered not yet post out the item.
Therefore, buyer still has the right to claim back the money.

If there's a case where the seller already pass the item to courier successfully (with prove & tracking in their system) but never reach buyer, only then this case is called POSTAGE RISK BEAR BY BUYER.

It's just my personal opinion.


WHAT IF... I mean WHAT IF(don't flame me) the seller didn't post out the item?
Then the seller will earn the amount of money that the item worth.

Actually by refunding, seller only lost the phone while buyer lost nothing.
If no refund, seller lost nothing (as the payment is already made) and buyer lost a phone.

---

Added on June 29, 2009, 8:01 pmNote: I'm a seller myself and by stating the point above won't benefit me. So please be open minded to accept my opinion

This post has been edited by jiaxun: Jun 29 2009, 08:01 PM

This thing is under POLICE investigation already... Its SERIOUS! Without proof, do you think seller go police station and make a report? Will you go without proof?

Its very bad these things have to happen to reliable Seller/buyer. I dealt with both of them before...

If anyone want to help... please tell how to help... trying to say whose right whose wrong here WON'T HELP!

I dont know whether Consumer Association of Penang (CAP) can help? Tell them Gdex is taking its customer for a fool and ask for a FULL transparent investigation...

seller lost the phone ( also money right? )

jiaxun,
I agree with your views. My T&C holds after the item is conveyed to the courier. Thing is, I do have proof, the slip.
That's why my opinion is that my T&C holds.

Now if Gdex is disputing the slip, that is a matter for the police to investigate, which is precisely what I have done.
All documents have been provided and an investigation is ongoing.


The police interrogated me for 1hr+ during the process of taking my statement, and not the usual constables in uniform ya.
Commercial crimes come under the purview of an inspector. No way would I have gone through that without proof..

Owikh, appreciate your attention to my request over the phone ya. Thanks.

This post has been edited by zer0hour: Jul 3 2009, 06:36 PM

zer0hour's personal details removed for the time being. will put it back only when necessary.

*details are not lost, don't worry*

This post has been edited by goldfries: Jul 4 2009, 01:54 PM

Great Goldfries, I wasn't too sure zerohour's contact shld be displayed too, but i was surprised zerohour din asked to have it taken down, anyway, seems like both parties are victims.
best of luck...

I did request for the info to be removed, and at first owikh agreed. However then he delayed removing the info and now does not reply my messages.

any update regarding this issue?

I'm still getting nothing...

I think the consumer tribunal will help in this matter.

For seller, the Terms and condition impose by the seller if not commensurate with the appropriate law, it cannot be stand....in this case, we use contract law, The Malaysian Contract Act. The buyer pay seller the money is what we call a consideration which make the contract valid. The prove of postage the goods is not the settlement of the contract. If the buyer does not received the goods, the seller is breach of contract and full amount should be refund. The law is in awikh side. The seller cannot simply create their T&C and state as rule, no such thing if it contravene with any law enforced....

Awikh can file a claim in consumer tribunal which cost very little only against zerohour, sure get refund....

Same thing zerohour can file a claim too against GDex because he got a document as prove. If the GDex insist you just call to buy the box only, then ask them to show a call recorder as a prove....

Do business in a proper manner, create your rule mean nothing if you facing the real rule, the real rule is a law....

Yeah, an individual T&C cannot supersede Malaysian Contract Act.
This case can be easier if zer0hour refund me while he settle with police and against the courier.
It is about the responsibility of the zer0hour as a seller. He just think that the courier slip & police report are the tickets for him to get away from refunding me, and he's wrong. Those proofs are nothing for me as the tracking code is invalid until now.
When a buyer didn't receive parcel and seller provided an invalid code and courier claimed there was no pickup, buyer considers this as a con case. And zer0hour is not less than a conman.
By the way, a Consumer Tribunal has been lodged against zer0hour, together with Cyber Crime Investigation Agency, and FOMCA.

Noted your views.

My views are the buyer agreed to the terms by his act of purchase, and is bound by them as part of the contract. My responsibility ends with successful conveyance of the item to the courier.

In any case, I am no legal expert, and since owikh has decided to proceed to tribunal, they will decide.

Thanks for your info about filing against Gdex, I will indeed do so.

Are you a legal expert? Can you please quote some relevant laws and law cases related to it? Or quote an example on why this may not be a binding contract? Only Conract Act applies? Sales Of Goods Acts does not apply? When you say prove of postage is not the settlement of contract, which specific paragraph of the Act are you referring to? Is there a case law? I'm no legal expert but Res Ipsa Loquitor does not apply? And why it doesn't apply in this case?

If you need that detail, I suggest you to a major book store, find some M'sia commercial law book, and read!!

All Act, sub paragragh, cases and fact you may find it without any problem, or you may consult your lawyer to do so.

Excuse me... I am no legal expert but I happened to have studied both law before... Contract Act and Sales Of Goods Act... I happened to have both ACT in my possession... So which paragraph are you referring to? Which case law are you referring to? Or which commercial law book are you referring to? Do you even know what is Res Ipsa Loquitor?

I agree with zerohour in this case. As he have specified his T&C clearly and TS proceed with the transaction, the TS has by any term agreed with the seller T&C. That act of the TS says to me that he understood the T&C and will abide by them.

One question, if you know his individual T&C does not comply to Malaysian Contract Act, why do you proceed with the transaction ?

You proceed with the transaction because you AGREE with his personal T&C and willing to take the risk, right ?

i think he understand about this.
the problem is....the tracking number is invalid, only those checked and verified number will become valid.

You know, when the tracking code is invalid & GDex denied that they do pickup at zer0hour's house.
What if I sold u one stuff and given u a fake tracking code which is not traceable. Would u accept it?
And I'm here to request zer0hour to refund me 1st while he's waiting for police to investigate.

Yes, so clever gal.

sorry to hear the courier and police had less efficiency dealing with this case.Which dragged quite long already.

Welll just speaking out the truth honestly.

My last deal with zer0hour..I still can trace the item...not so detail tats it.But alas it arrived safely.
But at 1st he use poslaju to send my item.Faced the same problem also : Tracking Invalid.
Failed due to item not sent at Pos Office according to him.

What surprise me is the tracking is the same as his last deal with sakurakinomoto.
sakurakinomoto's item also having shipping problem and at last changed to COD method during the deal.
It happened when I pm'ed sakura and he gave me the tracking and surprisingly its the same as my current one.
So this tracking's existance was in question.
And I dunno if poslaju have a "recycle tracking" policy or not.Do they?

Well tats my side of story as his last buyer.I leave the question to u all.

Just wanted to know the truth tats all.

This post has been edited by Terence573: Jul 20 2009, 08:46 PM

The details escape me now, it's been some time. My apologies though for any inconvenience to you Terence.
However the deal was completed right? You received the item? I did everything in my power to ensure the item arrived and to your satisfaction?

Noted above owikh's agreement to my T&C.

Now, coming to the matter of the number being invalid.

I sent the item. I have documentary proof, and will contest it in any court/tribunal etc.
I'm sorry if any of you are unconvinced, I have no more proof to offer you. But I know what I did, I sent the item, and I will therefore contest against any and all accusations.

I found another lost parcel case by zer0hour
LINK
I was wondering what had happened in the end...

I've also followed the case...but didnt know it was still a "never ending story".
Maybe the TS could share?

That victim skipped my PM.

Poslaju investigated and found the item was taken by internal staff. Last info i had was that arjuna was meeting with their supervisor.

fishy

three cases.
terence especially same tracking no
doesnt matter whether the product arrived in the end
but was the tracking no same as the one given when u got the box in the end??

atleast now know this seller " risk"

how skipped? haha.


gdex deliver the item at last.

was the tracking no same as the receipt on the box??

@owikh84,if zer0hour is conning you,he probably won't post on forum and follow up the case.
He could have had just cut off connection,don't pick up your call,don't reply email,don't report police etc etc

Not saying that he is a conman but I don't agree with this view because quite a few sellers with trade disputes such as this have done the same. Post on forum, follow up, and etc without actually resolving the disputes until now. E.g. kawasaki_kips, bombman, strongbaby.
Some cases seem to be still ongoing, but the dateline is as elusive as ever.

if u dont trust anybody..better dont deal by postal..just do COD..ask ur fren or whatever related with u to meet the seller..both problem..buyer also problem..seller also problem..gdex also problem..

From both the cases that I read, it seems something fishy going on. I've used PosLaju many times as both the seller and buyer. Never had an issue. GdEx is a courier company, its hard to believe that they could lie bout the sender not shipping the item with them or that the Slip is invalid/fake.
I have my doubts here. If this happens on 1 particular time to a certain user it could be dismiss as a fluke, but numerous buyers are facing issues getting the items in their hands after already paying for it, this seems kinda hard to be just coincidence n blame it all on the couriers people.

My 2 cents.

i never trust GedEx or poslaju anymore..

postage better using skynet. in my humble opinion.

deal RM 5860 on 4 iPhones but still all came on the rite time.

^^, no gedex or poslaju.

Ts! when u fight at court. put the details here can? intresting cases!

3 cases
cant be called accident anymore

i agree with u
1 = can be call accident
2 = weird,suspicious
3 = on purpose

lol, 3 coincidence caseS? now there's fishy, talking bout planning it inside out.

I've sent over 200+ poslaju parcels & a couple of Gdexs, skynets. None of them went missing b4. now be the judge. talking bout coincidences

Sigh same comments, my previous replies apply.
Guys, you think I'm not aware that 3 cases looks bad? Would I be so stupid to try and pull something?

And in fact terence and the other buyer did receive their item. After those 2 I changed courier and packing method, to be confronted by this.

In any case, I have received the NCCC complaint, will reply accordingly.

If you think skynet is that reliable, think twice.
I recall that skynet was the 1st which was complained for mishandling and losing parcels of customers in the trade resources thread.

From what we've seen, most parcels which went missing involves high value parts.
Well, the only way is to avoid using courier for posting such items.
If it's unavoidable, always insure the item, take a photo of the package from every angle, make some marks which can make it identifiable if the package had been tempered.
Send the photos to the buyer and request the buyer to not accept the item if it was being tempered with already.

And in the event of a case where the packing slip is lost, or packing slip is being disputed, i would have to say that the responsibility lies on the seller.
To provide a legitimate packing slip number/packing slip is part of the responsibility of the sender.

I'm not trying to point fingers here saying who's right or wrong, but just hope that both owikh and zero could come to a win-win consensus.

This post has been edited by @meno: Jul 28 2009, 08:42 PM

Side note:

Due to unable to receive package from Zer0Hour due to poslaju thingy, I COD-ed with him at digital mall.

No postage involved.

i've sent in hundreds, if not by thousands through Pos Laju and none got missing.

and when i sent some modded item through GDex, it went missing.


theft and missing items cannot be avoided at all.

if you look at the chain of delivery from the sender to the receipant, theft cant be avoided at all.


for this GDex there is this secure handling service where they'll lock up your item before sending and only 1 to 2persons has got access to the locked items.

any update for this case...

ya, it seems like never ending story

Will settle in Consumer Tribunal on this Thursday in Georgetown.

Best is still COD-ing.

If wanna do postage, go for some service more reliable like FedEx and DHL. What, Cant bear the cost ? Well, if u got the money for such expensive item then u shud have the money for the reliable service.

this thing would hassle, buying via online is to get cheaper price then what you bought from retails.

but if you want secure, buyer should request which courier service should be use.

Actually COD-ing also helps u nothing, if u COD the item and go home the item turns out to be a faulty one, what can u do? still the same, as for DHL and FeDeX, a 100g document shipping already cost u RM39.60 already dont say parcel.