CASE SOLVED AS REFUND RECEIVED ON 16 NOV 2009


Forumer you are complaining against: zer0hour

Item being sold/bought: Apple iPhone 3G 8GB Maxis Set

Original thread link: http://forum.lowyat.net/index.php?showtopic=1043938

Date of transaction: RM100 deposit on 30 May 2009, RM1950 balance on 1 June 2009. Total: RM2050.

Details of the complaint :

1 June 2009
- full payment made.
- zer0hour couldn't send due to service at client site. delayed to the next day.

2 June 2009 - GDex pickup parcel at 5.15pm from his home, tracking code given

3 June 2009 - didn't receive parcel, tracking code no record.

4 June 2009
- still no parcel received, tracking code no record.
- called GDex customer service to double check, tracking code no record.
- contacted zer0hour to confirm the tracking code and it's correct.
- asked for a copy of GDex slip, sent me an unclear slip. okay promise me to email a scanned and clearer copy.

5 June 2009
- he called up GDex to complain, they request for a copy of pickup slip by fax. unfortunately no fax machine at client side
, delayed to the next week.

8 June 2009
- he faxed copy of pickup slip to GDex.
- GDex formed Service Investigation Team (SIT) to investigate the lost parcel and will revert within 3 working days.

11 June 2009
- GDex contacted zer0hour to ask the content in the lost parcel and request for purchase invoice
- the original invoice is attached in the lost parcel
- zer0hour promised to visit Maxis center the next day to request another copy of invoice.

12 June 2009 (Today)
- investigation still no outcome.
- still waiting latest response from ze0hour.
- zer0hour sent me pics of slip and Maxis invoice.
- couldn't recall GDex pickup code anyway...

15 June 2009
- zer0hour visited the Wisma MAA Gdex, and was unsuccessful. Stood there for half an hour while they checked, but in the end nothing.
- investigation is still proceeding, and will revert soon.

17 June 2009.
- zer0hour and I agreed to lodge police report, as the investigation doesn't really produce any positive output.
I've only been told that they couldn't find the parcel.

18 June 2009
- GDex insisted that there was no pickup made on 2nd and the slip is fake hence no postage was done that day as claimed by zer0hour
- GDex won't pay any compensate for the loss until zer0hour has a solid proof of that pickup.
- why did they reject blindly the slip?
- GDex claims that zer0hour only called them up to buy a box, no pickup.

21 June 2009
- zer0hour lodged police report against GDex and will convey this report to GDex.

11 July 2009
- owikh84 issues Consumer Tribunal, Cyber Crime Investigation Agency, and FOMCA against zer0hour.
- will fight in court soon.

13 Aug 2009
- Tribunal hearing postponed by zer0hour - can't attend in such a short notice

8 Sept 2009
- Tribunal hearing postponed by zer0hour - car accident

17 Sept 2009
- Last Tribunal hearing.
- owikh84 won the case & Tribunal will issue a refund notice within 14 days to zer0hour.

4 Nov 2009
- zer0hour claimed to hv send a cheque total RM2050 to me by Registered Post.
- Not receive until 16 Nov 2009

16 Nov 2009
- zer0hour refunded RM2050 to me via Maybank online.
- CASE SETTLED!!!!

This post has been edited by owikh84: Nov 16 2009, 08:08 PM

Triple problematic postage deals.
That's why the terms "postage buyer bears cost and risk" is hard to apply in this case.
The way the iphone is packed is quite questionable here. Some pickup boys can smell the content if wrapping skill is not good.

This post has been edited by owikh84: Jun 12 2009, 11:23 PM

Like I've told u last week, just proceed to the GDex center or HQ.
U faxed/called this and that couldn't really push them to work.
Now it's dragged to the 3rd week.

Update from zer0hour

15 June 2009
- zer0hour visited the Wisma MAA Gdex, and was unsuccessful. Stood there for half an hour while they checked, but in the end nothing.
- investigation is still proceeding, and will revert soon.

Update 17 June 2009.
zer0hour and I agreed to lodge police report, as the investigation doesn't really produce any positive output.
I've only been told that they couldn't find the parcel.

2 mobos actually.
Now zer0hour seems to MIA from LYN; but still can be reached by hp.

P/S: yeah the bad luck has ruined my life lately. although my mandarin name is 'luckily'.

Update from me.
18 June 2009
- GDex insisted that there was no pickup made on 2nd and the slip is fake hence no postage was done that day as claimed by zer0hour
- GDex won't pay any compensate for the loss until zer0hour has a solid proof of that pickup.
- why did they reject blindly the slip?

add this:
- GDex claims that zer0hour only called them up to buy a box, no pickup.

So when are u gonna lodge police report against GDex?
Since GDex said no pickup nor postage made no tracking record I think u should refund me first while u clearing up thing with GDex.
As a buyer I deserve to get refund if no postage done and I'd consider this is as a fraud case. What do u guys think?

What seller lost much more? zer0hour lost his phone, that money he took came from me.
He lost a phone whereas I lost my money.
Huge loss for me bro. The report might show the real face of the real cheater...

While I'm on the way settling this issue, u msn me to offer an iPhone?!

This post has been edited by owikh84: Jun 21 2009, 08:05 AM

Pls keep this DISPUTE thread clean from any sale offering.

Received and read the report.
Awaiting for a phone call from police.

I'm still getting nothing...

Yeah, an individual T&C cannot supersede Malaysian Contract Act.
This case can be easier if zer0hour refund me while he settle with police and against the courier.
It is about the responsibility of the zer0hour as a seller. He just think that the courier slip & police report are the tickets for him to get away from refunding me, and he's wrong. Those proofs are nothing for me as the tracking code is invalid until now.
When a buyer didn't receive parcel and seller provided an invalid code and courier claimed there was no pickup, buyer considers this as a con case. And zer0hour is not less than a conman.
By the way, a Consumer Tribunal has been lodged against zer0hour, together with Cyber Crime Investigation Agency, and FOMCA.

You know, when the tracking code is invalid & GDex denied that they do pickup at zer0hour's house.
What if I sold u one stuff and given u a fake tracking code which is not traceable. Would u accept it?
And I'm here to request zer0hour to refund me 1st while he's waiting for police to investigate.

Yes, so clever gal.

I found another lost parcel case by zer0hour
LINK
I was wondering what had happened in the end...

That victim skipped my PM.

Will settle in Consumer Tribunal on this Thursday in Georgetown.

I also wanna know what was happening at the end.
zer0hour called for postpone of hearings at Consumer Tribunal, till further notice.

Nope, that would happen if only zer0hour fight against GDex.