Forumer you are complaining against: zer0hour

Item being sold/bought: Apple iPhone 3G 8GB Maxis Set

Original thread link: http://forum.lowyat.net/index.php?showtopic=1043938

Date of transaction: RM100 deposit on 30 May 2009, RM1950 balance on 1 June 2009. Total: RM2050.

Details of the complaint :

1 June 2009
- full payment made.
- zer0hour couldn't send due to service at client site. delayed to the next day.

2 June 2009 - GDex pickup parcel at 5.15pm from his home, tracking code given

3 June 2009 - didn't receive parcel, tracking code no record.

4 June 2009
- still no parcel received, tracking code no record.
- called GDex customer service to double check, tracking code no record.
- contacted zer0hour to confirm the tracking code and it's correct.
- asked for a copy of GDex slip, sent me an unclear slip. okay promise me to email a scanned and clearer copy.

5 June 2009
- he called up GDex to complain, they request for a copy of pickup slip by fax. unfortunately no fax machine at client side
, delayed to the next week.

8 June 2009
- he faxed copy of pickup slip to GDex.
- GDex formed Service Investigation Team (SIT) to investigate the lost parcel and will revert within 3 working days.

11 June 2009
- GDex contacted zer0hour to ask the content in the lost parcel and request for purchase invoice
- the original invoice is attached in the lost parcel
- zer0hour promised to visit Maxis center the next day to request another copy of invoice.

12 June 2009 (Today)
- investigation still no outcome.
- still waiting latest response from ze0hour.
- zer0hour sent me pics of slip and Maxis invoice.
- couldn't recall GDex pickup code anyway...

dun ever sent Hand phones or valueable item thru courier company be it big or small..H/P are easy to be detected by ''old timers'' working there.I doubt zer0hour able to get compensation back for the lost h/p.

zer0hour should call GDEX office which he requested for the pick up and ask which driver took the pick up..from the scenario u wrote,the item being ''sapu'' by the driver oledi..Investigation no need so long,they are just buying time only

no matter what TS made payment if the item does not reach buyer. Everything is bare by seller except if stated clear in terms and condition

Then just try your best to help buyer to find where's the item gone. Good luck guys All the best to both seller and buyer!

@zer0

wow man tats triple time u encounter "Courier Crisis" counting from Sakura,me and owikh.

last time u sent my gtx295 no problem what? but this time the item lost?

need to provide some solid prove to convince ppl....

gud luck bro...hope this wasn't what it suppose to be ended like...hopefully.

Triple problematic postage deals.
That's why the terms "postage buyer bears cost and risk" is hard to apply in this case.
The way the iphone is packed is quite questionable here. Some pickup boys can smell the content if wrapping skill is not good.

By any chance, can you refund my RM20 postage fee? since we COD =D

In need of money so RM20 is quite a big amount for me.

i heard of a story before, about a postmen using some kind of metal detector that can detect the battery in the laptops and even in the phones. So i guess thats how they know what inside the package.. try to post the phone and the battery separately next time, maybe can prevent such cases.    dunno it will work or not,

I think what you mean is that the battery have electronic boards inside, they can detect the signal from outer using some detector. That is real story though, that's why the only way to totally avoid the detection is to crash everything apart. But gods know how this professional could sniff them out. Curse those bloody greedytard.

woah....if gpu can detect kar?

last time zer0 also sent using gdex. if it can sniff out then my gtx295 is a goner.

bro zer0hour,

check with ur nearest GDEX ofis...example if u are in ipoh,find the ofis near to ipoh..they all have branches in towns and service center in more rural are..u can go GDEX website n look for the nearest GDEX ofis near ur place..like i said ur hope of getting a refund is 0..they will ask wat item isit..if u say is hp than most probaly they wont compensate u at all max max oso 300 or less if they do..

my suggestion to u is kick a fuss up..the tracking number given to u i believe will be issued to a specific driver.ask the ofis to find the driver.because he made the pick up from ur place and high chance he took it..tat y dun ever send valueable items tru courier..thier old timers nose is like a dog..good in sniffing valueable items out..

Update from me.
18 June 2009
- GDex insisted that there was no pickup made on 2nd and the slip is fake hence no postage was done that day as claimed by zer0hour
- GDex won't pay any compensate for the loss until zer0hour has a solid proof of that pickup.
- why did they reject blindly the slip? 

add this:
- GDex claims that zer0hour only called them up to buy a box, no pickup. 

during my last deal they ( gdex ) forgot to take the airway bill... isnt tat right zer0hour?

So when are u gonna lodge police report against GDex?
Since GDex said no pickup nor postage made no tracking record I think u should refund me first while u clearing up thing with GDex.
As a buyer I deserve to get refund if no postage done and I'd consider this is as a fraud case. What do u guys think?

In this case, buyer has the right to claim back the money.
Although the T&C stated buyer bear all the cost and risk of postage, BUT that's only AFTER seller SUCCESSFULLY pass the item in one piece to courier company WITH proof.

In this case, seller failed to prove so because the record is not found in the courier system & it's still the problem between courier company and seller. Until the day that it's proven that courier company has received the item, seller is still considered not yet post out the item.
Therefore, buyer still has the right to claim back the money.

If there's a case where the seller already pass the item to courier successfully (with prove & tracking in their system) but never reach buyer, only then this case is called POSTAGE RISK BEAR BY BUYER.

It's just my personal opinion.
WHAT IF... I mean WHAT IF(don't flame me) the seller didn't post out the item?
Then the seller will earn the amount of money that the item worth.

Actually by refunding, seller only lost the phone while buyer lost nothing.
If no refund, seller lost nothing (as the payment is already made) and buyer lost a phone.

---

Added on June 29, 2009, 8:01 pmNote: I'm a seller myself and by stating the point above won't benefit me. So please be open minded to accept my opinion

This thing is under POLICE investigation already... Its SERIOUS! Without proof, do you think seller go police station and make a report? Will you go without proof?

Its very bad these things have to happen to reliable Seller/buyer. I dealt with both of them before...

If anyone want to help... please tell how to help... trying to say whose right whose wrong here WON'T HELP!

I dont know whether Consumer Association of Penang (CAP) can help? Tell them Gdex is taking its customer for a fool and ask for a FULL transparent investigation...

Great Goldfries, I wasn't too sure zerohour's contact shld be displayed too, but i was surprised zerohour din asked to have it taken down, anyway, seems like both parties are victims.
best of luck...

I think the consumer tribunal will help in this matter.

For seller, the Terms and condition impose by the seller if not commensurate with the appropriate law, it cannot be stand....in this case, we use contract law, The Malaysian Contract Act. The buyer pay seller the money is what we call a consideration which make the contract valid. The prove of postage the goods is not the settlement of the contract. If the buyer does not received the goods, the seller is breach of contract and full amount should be refund. The law is in awikh side. The seller cannot simply create their T&C and state as rule, no such thing if it contravene with any law enforced....

Awikh can file a claim in consumer tribunal which cost very little only against zerohour, sure get refund....

Same thing zerohour can file a claim too against GDex because he got a document as prove. If the GDex insist you just call to buy the box only, then ask them to show a call recorder as a prove....

Do business in a proper manner, create your rule mean nothing if you facing the real rule, the real rule is a law....

sorry to hear the courier and police had less efficiency dealing with this case.Which dragged quite long already.

Welll just speaking out the truth honestly.

My last deal with zer0hour..I still can trace the item...not so detail tats it.But alas it arrived safely.
But at 1st he use poslaju to send my item.Faced the same problem also : Tracking Invalid.
Failed due to item not sent at Pos Office according to him.

What surprise me is the tracking is the same as his last deal with sakurakinomoto.
sakurakinomoto's item also having shipping problem and at last changed to COD method during the deal.
It happened when I pm'ed sakura and he gave me the tracking and surprisingly its the same as my current one.
So this tracking's existance was in question.
And I dunno if poslaju have a "recycle tracking" policy or not.Do they?

Well tats my side of story as his last buyer.I leave the question to u all.

Just wanted to know the truth tats all.

i think he understand about this.
the problem is....the tracking number is invalid, only those checked and verified number will become valid.

Yes, so clever gal.

I have bad experience with GDex. Took 3 days to deliver.
Never had missing items with Poslaju before, highest value shipped was RM2000. Of course, handphones are very very high temptation for courier handlers.

For high value items its always best to insure it. Doesn't cost that much (relatively).

Just want to state that i did a deal with zer0hour before and although he claimed my item was spoilt in shipping, he returned to me successfully.

Pls check your yahoo mail bro.
Attached here is a copy of the declaration from Tribunal.
But I will also request Tribunal to send you a  hard copy as if required.
You may contact them at 03-78777009 & the ref. no. is TTPM-P-(B)-241-2009.
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