04 July 2011

UPGRADING OF TM INFRASTRUCTURE

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the upgrading schedule between 1 July 2011 and 15 July 2011:



During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my for fixed line and Streamyx customers or unifi@tm.com.my for UniFi customers.

Thank you.


Source: http://www.tm.com.my/about-tm/media-centre...15JULY2011.aspx

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

During these upgrading exercises, our customers subscribing to the affected services may experience minor service interruptions in the identified areas. We would like to assure our customers that the services will resume to normal after the stipulated period (please refer table below)

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my for fixed line and Streamyx customers or unifi@tm.com.my for UniFi customers.

Thank you.

DATE

TIME

ACTIVITIES

AREA EFFECTED

SERVICE AFFECTED

9/7/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Kelana Jaya & Brickfield

Internet, Voice, Data and IPTV services

14/7/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Cyberjaya, Jln Raja Chulan, Kelana Jaya & Brickfield

Internet, Voice, Data and IPTV services

16/7/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Jln Raja Chulan

Internet, Voice, Data and IPTV services

30/7/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Cyberjaya

Internet, Voice, Data and IPTV services

2/8/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Cyberjaya & Batu

Internet, Voice, Data and IPTV services

4/8/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Jln Raja Chulan & Putrajaya

Internet, Voice, Data and IPTV services

9/8/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Klang & Kelana Jaya

Internet, Voice, Data and IPTV services

11/8/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Kelana Jaya & Brickfiled

Internet, Voice, Data and IPTV services

13/8/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Klang, Bukit Anggerik & Brickfiled

Internet, Voice, Data and IPTV services

29/9/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Wangsa Maju & Bangi

Internet, Voice, Data and IPTV services

1/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Kelana Jaya & Batu

Internet, Voice, Data and IPTV services

4/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Jln Raja Chulan & Klang

Internet, Voice, Data and IPTV services

6/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Jln Raja Chulan

Internet, Voice, Data and IPTV services

8/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Jln Raja Chulan

Internet, Voice, Data and IPTV services

15/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Cyberjaya, Batu, Bangi & Tmn Tun Dr Ismail

Internet, Voice, Data and IPTV services

18/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Kelana Jaya, Pekeliling, Damansara & Brickfield

Internet, Voice, Data and IPTV services

20/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Jln Raja Chulan, Cyberjaya & Brickfield

Internet, Voice, Data and IPTV services

22/10/2011

12.01am - 6.00am

IPCORE Upgrading Activities

Central Region

Bangsar, Shah Alam, Putrajaya & Klang

Internet, Voice, Data and IPTV services

PENAIKTARAFAN INFRASTRUKTUR TM (NAIK TARAF RANGKAIAN IPCORE)

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan di kawasan-kawasan yang telah dikenalpasti. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesulitan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my untuk pelanggan-pelanggan perkhidmatan talian tetap dan Streamyx atau ke unifi@tm.com.my untuk pelanggan-pelanggan UniFi.

TARIKH

MASA

AKTIVITI

KAWASAN TERLIBAT

SERVIS TERLIBAT

9/7/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Kelana Jaya & Brickfield

Perkhidmatan Internet, Suara, Data dan IPTV

14/7/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Cyberjaya, Jln Raja Chulan, Kelana Jaya & Brickfield

Perkhidmatan Internet, Suara, Data dan IPTV

16/7/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Jln Raja Chulan

Perkhidmatan Internet, Suara, Data dan IPTV

30/7/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Cyberjaya

Perkhidmatan Internet, Suara, Data dan IPTV

2/8/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Cyberjaya & Batu

Perkhidmatan Internet, Suara, Data dan IPTV

4/8/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Jln Raja Chulan & Putrajaya

Perkhidmatan Internet, Suara, Data dan IPTV

9/8/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Klang & Kelana Jaya

Perkhidmatan Internet, Suara, Data dan IPTV

11/8/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Kelana Jaya & Brickfiled

Perkhidmatan Internet, Suara, Data dan IPTV

13/8/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Klang, Bukit Anggerik & Brickfiled

Perkhidmatan Internet, Suara, Data dan IPTV

29/9/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Wangsa Maju & Bangi

Perkhidmatan Internet, Suara, Data dan IPTV

1/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Kelana Jaya & Batu

Perkhidmatan Internet, Suara, Data dan IPTV

4/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Jln Raja Chulan & Klang

Perkhidmatan Internet, Suara, Data dan IPTV

6/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Jln Raja Chulan

Perkhidmatan Internet, Suara, Data dan IPTV

8/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Jln Raja Chulan

Perkhidmatan Internet, Suara, Data dan IPTV

15/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Cyberjaya, Batu, Bangi & Tmn Tun Dr Ismail

Perkhidmatan Internet, Suara, Data dan IPTV

18/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Kelana Jaya, Pekeliling, Damansara & Brickfield

Perkhidmatan Internet, Suara, Data dan IPTV

20/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Jln Raja Chulan, Cyberjaya & Brickfield

Perkhidmatan Internet, Suara, Data dan IPTV

22/10/2011

12.01am - 6.00am

Aktiviti Naik Taraf IPCORE

Central Region

Bangsar, Shah Alam, Putrajaya & Klang

Perkhidmatan Internet, Suara, Data dan IPTV

It's 19/7 now! Still experience slow connection. Is the maintenance still in progress? I live in Batu Pahat Johor

20 July 2011

UPGRADING OF TM INFRASTRUCTURE

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the upgrading schedule between 16 July 2011 and 31 July 2011:


During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my.

Thank you.


________________________________________________________________________________________________________



PENAIKTARAFAN INFRASTRUKTUR TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sila rujuk jadual di bawah menunjukkan aktiviti penaiktarafan tersebut antara 16 Julai 2011 hingga 31 Julai 2011:


Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my.

Terima kasih.



Source: http://www.tm.com.my/about-tm/media-centre...E16-31JULY.aspx

This post has been edited by pengiranijam: Aug 2 2011, 01:21 PM

Woow! During July 25 - 30 TM is performing some serious maintenance!!! We might get a much stable network after that.

Malaysia boleh!

This post has been edited by ZaUo: Jul 20 2011, 07:53 PM

Does the upgrading include down-grading of speed?
My friend used to get 1.5mbps now only get 1mbps.
The extra 0.5mbps was a complimentary upgrade from Streamyx donkey's yeas ago.

Read the log, the maintenance is not yet over and they even re-work on the same IPCORE upgrades in the same region as in 4 July upgrade log. Expect downtime might occurs until August.

I sure downgrading speed will occur until around mid of August. After the upgrading,they need to test their system first.


This post has been edited by amirudin920927: Jul 21 2011, 10:16 PM

does the upgrade affect the snr?
my snr dropped to 12-14, from 22-26.

Guess we'll just have to wait till then to see if it's a temporary downgrade or a permanent one.

Why would they pay to upgrade nation equipments and downgrade the service? The point of the upgrade is to get better performance no? I have not seen they done this kind of maintenance before.

We still don't know what's the so-called "IPCORE", or does anyone here knowledgeable enough to tell us?
From what I see, the uncapped speed is now soft-capped. I feel this could be the QoS equipment that they're implementing to cap those uncapped users. I am affected at this period of this so-called "IPCORE" upgrade, so if this is not coincidence, please enlighten me. TYVM.

http://www.tmrnd.com.my/ipcore.asp?link=intro / http://en.wikipedia.org/wiki/Semiconductor...l_property_core
From it looks like it serves as exchange nodes, more like a network cloud best use with Trellis modulation but not very sure.

For the moment i only notice the slow speed is depending on the IP, i was downloading a file at dialup speed, so i restart modem to get an new IP and redownload the same file at 35kb/s. It wasn't about the SNR or ES problem too, but i can't complain much about 35kb/s instead of 150kb/s+ now because we all know the gateway submarine cable is under maintenance starting today.

thanks for the info

My telephone line and Internet line is down here, Puncak Kinrara area since 2pm just now.

Ooiyooooooooooo so slow i tested all download speed for all file sharing site now only get <10kb/s!

"TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service."

TM always said upgrading to improve this and that, but nothing is best also after that?!

Noted DSL signal disruption today, seems like DSL were offline for 1 minute or more.

And the speed is around 140kb/s for now, i don't know but the soft cap maybe to prevent network overload. By that i just want to know if TM will announce of the maintenance is finished or there will be any delay at all.

This post has been edited by ZaUo: Jul 29 2011, 12:26 AM

lol, i also face it slow download from host europa............use to be 500kb/s ......now total speed only 100

Just now when reach 12am, which is 1st August, my Internet connection really farking slow! Call to 100 at 2.00AM and they staff told me nationwide slow down, which will recover on 7 August. WHY TAKING SO LONG TO RECOVER?!?!!?!! DAMN!!!

WOW recovery 7 August?! 7 Days?! Did they break the submarine cable or what?! LOL