ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE AND MAINTENANCE OF TM SERVICES

Dear Valued Customers,
Telekom Malaysia Berhad ™ wishes to inform our customers that we will be performing network upgrading and service maintenance exercises in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the activity schedule between 16 April 2011 to 30 April 2011:

DATE

TIME

ACTIVITIES

AREA AFFECTED

SERVICE AFFECTED

16 April 2011

12.00 am until 2.00 am

Network upgrading to Next Generation Network (NGN)

Sg. Ruan, Pahang

a) Homeline / Streamyx / Businessline

From 09-3686 XXX to 09-3689 XXX

b) ISDN BRI

From 09-3513 0XX

17 April 2011 – 18 April 2011

6.00 pm (17 April 2011) until 6.00 am (18 April 2011)

Maintenance of e-mail accounts

Nationwide

Customers’ e-mail accounts with the domains of:

a) tm.net.my

b) streamyx.com

c) bluehyppo.com

d) unifi.my

19 April 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

From 1 800 22 XXXX

23 April 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide


From 1 800 88 XXXX

24, 26 and 28 April 2011

10.00 am until 12.00 noon

OR

6.00 pm until 8.00 pm

Network upgrading to Next Generation Network (NGN)

Sungai Buloh, Selangor

a) ISDN PRI

From 03-6145 1XXX to 03-6145 4XXX

03-6145 6XXX, 03-6145 8XXX

30 April 2011

12.00 am until 2.00 am

Network upgrading to Next Generation Network (NGN)


Merlimau, Melaka

a) Homeline / Streamyx / Businessline

From 06-2631 XXX to 06-2636 XXX

b) ISDN BRI

From 06-2639 XXX

During these exercises, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that these activities are necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my.

Thank you.

________________________________________________________________________________________________

Pelanggan yang diargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian dan menyelenggara perkhidmatan kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.


Sila rujuk jadual di bawah untuk aktiviti-aktiviti tersebut antara 16 April 2011 hingga 30 April 2011:

TARIKH

MASA

AKTIVITI

KAWASAN TERLIBAT

PERKHIDMATAN TERLIBAT

16 April 2011

12.00 tengah malam hingga 2.00 pagi

Naik taraf rangkaian kepada Next Generation Network (NGN)

Sg. Ruan, Pahang

a) Homeline / Streamyx / Businessline

Dari 09-3686 XXX hingga 09-3689 XXX

b) ISDN BRI

Dari 09-3513 0XX

17 April 2011 – 18 April 2011

6.00 petang (17 April 2011) hingga 6.00 pagi (18 April 2011)

Penyelenggaraan akaun e-mel

Seluruh negara

Akaun e-mel pelanggan dengan domain:

a) tm.net.my

b) streamyx.com

c) bluehyppo.com

d) unifi.my

19 April 2011


12.00 pagi hingga 5.30 pagi

Naik taraf platform TollFree


Seluruh negara


Dari 1800 22 XXXX

23 April 2011


12.00 pagi hingga 5.30 pagi


Naik taraf platform TollFree

Seluruh negara

Dari 1800 88 XXXX

24, 26 and 28 April 2011

10.00 pagi hingga 12.00 tengah hari

ATAU

6.00 petang hingga 8.00 malam

Naik taraf rangkaian kepada Next Generation Network (NGN)

Sungai Buloh, Selangor


a) ISDN PRI

Dari 03-6145 1XXX hingga 03-6145 4XXX

03-6145 6XXX, 03-6145 8XXX

30 April 2011

12.00 tengah malam hingga 2.00 pagi

Naik taraf rangkaian kepada Next Generation Network (NGN)

Merlimau, Melaka

a) Homeline / Streamyx / Businessline

Dari 06-2631 XXX hingga 06-2636 XXX

b) ISDN BRI

Dari 06-2639 XXX

Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa aktiviti-aktiviti tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti-aktiviti ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my.

source

Since 20th April til today, Kepong Baru Streamyx keep on disconnected, anyone have the same experience?

Network fault at Melaka, JB & Mersing Cable Station resulting in slow browsing, service degradation for US & HK content fully restored 730pm

Source

http://twitter.com/tmcorp

any1's unifi working? im from sunway and its been down since yesterday at 6pm

darn, it sucks.. dam tmnut, we should have other ISP

kampar streamyx have slow connection ,only 20kbps ,wth

streamyx at klang facing slow connection speed now! pinging dns server resulted timed out or >1500ms result

morning till now still very slow~
even call them & reset also the same~

i at kedah oso same situation
suft facebook only oso spike

ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE AND MAINTENANCE OF TM SERVICES

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be performing network upgrading and service maintenance exercises in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the activity schedule from 1 May 2011 to 15 May 2011:

DATE

TIME

ACTIVITIES

AREA(S) AFFECTED

SERVICE AFFECTED

1 – 2 May 2011

Throughout the period

Upgrading of customer service platform

Perak

Pahang

Melaka

Selangor – Lapangan Terbang Subang (LTS), Kinrara, Sungai Buloh, Puchong, Selat Klang Utara & Sungai Long

KL - Duta, Taman Midah, Bukit Anggerik, Sentul, Pekeliling & Wangsa Maju

Delay in applications for new Telephony & Multimedia services

1 May 2011

12.00 am until 3.00 am

HyppTV platform maintenance

ALL UniFi residential subscribers

HyppTV IPTV service

3 May 2011

12.00 am until 5.30 am

Upgrading of TM TollFree platform

Nationwide

1300 80 XXXX

5 May 2011

12.00 am until 5.30 am

Upgrading IP Prepaid network

Area Code ‘03’ and ‘09’

Home Prepaid and Ring Ring Cards

5 May 2011

12.00 am until 3.00 am

HyppTV platform maintenance

ALL UniFi residential subscribers

HyppTV IPTV service

7 May 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

1300 88 XXXX

10 May 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

Inbound calls to 700 (except 7007)

12 May 2011

12.00 am until 5.30 am

Upgrading of IP Prepaid network

Nationwide

Home Prepaid and Ring Ring Cards

14 May 2011

12.00 am until 2.00 am

Network upgrading to Next Generation Network (NGN)

Bota, Perak

a) Homeline / Streamyx / Businessline

From 05-3761 XXX to 05-3765 XXX

as well as 05-3768 XXX

b) ISDN BRI

05-3751 1XX and 05-3752 1XX

During these exercises, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that these activities are necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my.

Thank you.

source

ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE & SYSTEM

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the upgrading schedule from 16 May 2011 until 31 May 2011:

DATE

TIME

ACTIVITIES

AREA AFFECTED

SERVICE AFFECTED

19 May 2011

12.00 am until 5.30 am

Upgrading IP Prepaid network

Area Code ‘03’ and ‘09’

iTalk

20 May 2011
12.00 am until 6.00 am
HSBB network migration
Bukit Kemuning and Selat Kelang Utara, Selangor
Senai and Permas, Johor
Kulim Hitech, Kedah
Seberang Jaya, Bukit Tengah and Bayan Baru, Penang

a) High Speed Internet (HSI)
b) Voice Over Broadband (VOBB)
c) Video On Demand (VOD)

21 May 2011

12.00 am until 2.00 am

Network upgrading to Next Generation Network (NGN)

Duta, Kuala Lumpur

a) Homeline / Streamyx / Businessline
From 03-6203 1XXX to 03-6203 5XXX
03-6203 9XXX
From 03-6205 1XXX to 03-6205 2XXX
03-6205 8XXX
b) DDI
From 03-6200 2XXX to 03-6200 8XXX
From 03-6202 2XXX to 03-6202 8XXX

c) ISDN BRI
From 03-6204 2XXX to 03-6204 4XXX
03-6204 11XX

23 - 27 May 2011
-

Upgrading of customer service support system

State of Selangor (except Lapangan Terbang Subang, Sungai Buloh, Wangsa Maju, Sg Long and Selat Kelang Utara areas)

Delay in processing new applications and service upgrade requests for customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed.

28 - 29 May 2011
-

Upgrading of customer service support system

All areas in Perak
Pahang
Melaka
Kuala Lumpur
MSC and Selangor

Delay in processing complaint and trouble ticket for customers in the affected areas. However, we will continue to accept customer complaint and fault reporting which will be attended to as soon as the upgrading activity is completed.

24 May 2011

-

Network Maintenance on the Asia-America Gateway (AAG) cable network linking Malaysia to the United States and North Asia.

Nationwide customers accessing affected international websites

1) Slow browsing and high latency while accessing international websites hosted in the United States, Europe and North Asia.

2) Customers using Virtual Private Network (VPN) and other critical business applications linked to US, Europe & North Asia may experience some level of service degradation.

24 May 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

Universal International TollFree Number (800)

26 May 2011

12.00 am until 5.30 am

Upgrading of IP Prepaid network

Nationwide

iTalk

27 May 2011
12.00 am until 6.00 am
HSBB network migration
Serdang and KLIA
a) High Speed Internet (HSI)
b) Voice Over Broadband (VOBB)
c) Video On Demand (VOD)

28 May 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

Infoline (600 8X XXX) and Talian Nur 15999

28 May 2011

12.00 am until 2.00 am

Network upgrading to Next Generation Network (NGN)

Kuala Sungai Baru, Melaka

a) Homeline / Streamyx / Businessline
From 06-3876 XXX to 06-3879 XXX

b) ISDN BRI
06-3881 XXX

Pusing, Perak

a) Homeline / Streamyx / Businessline
From 05-2881 XXX to 05-2885 XXX

b) ISDN BRI
05-2891 1XX

31 May 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

International TollFree

(1800 80 XXXX and 1800 81 XXXX)

31 May 2011

12.01 am until 6.00 am

IPCORE Network Upgrading Activity
Stampin, Sarawak
Internet, Voice, Data and IPTV services
31 May 2011

12.00 am until 12.00 pm
Maintenance of
e-mail accounts
Nationwide
Customers’ e-mail accounts with the domains of:
a) tm.net.my
b) streamyx.com
c) bluehyppo.com
d) unifi.my

During these upgrading exercises, our customers subscribing to the affected services may experience minor service interruptions in the identified areas. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my for fixed line and Streamyx customers or unifi@tm.com.my for UniFi customers.

Thank you.

____________________________________________________________________________________________________

PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR & SISTEM TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sila rujuk jadual di bawah yang menunjukkan aktiviti penaiktarafan tersebut antara 16 Mei 2011 hingga 31 Mei 2011:

TARIKH
MASA
AKTIVITI
KAWASAN TERLIBAT
PERKHIDMATAN TERLIBAT
19 Mei 2011

12.00 pagi hingga 5.30 pagi
Naik taraf platform - IP Prepaid
Kod kawasan ‘03’ dan ‘09’
iTalk
20 Mei 2011
12.00 pagi hingga 6.00 pagi
Migrasi rangkaian HSBB
Bukit Kemuning dan Selat Kelang Utara, Selangor
Senai dan Permas, Johor
Kulim Hitech, Kedah
Seberang Jaya, Bukit Tengah dan Bayan Baru, Pulau Pinang

a) Perkhidmatan Internet Berkelajuan Tinggi
b) Perkhidmatan Suara Menerusi Protokol Internet
c) Perkhidmatan Video On Demand (VOD)

21 Mei 2011


12.00 tengah malam hingga 2.00 pagi
Naik taraf rangkaian kepada Next Generation Network (NGN)
Duta, Kuala Lumpur
a) Homeline / Streamyx / Businessline
Dari 03-6203 1XXX hingga 03-6203 5XXX
03-6203 9XXX
Dari 03-6205 1XXX hingga 03-6205 2XXX
03-6205 8XXX
03-6201 XXXX

b) DDI
Dari 03-6200 2XXX hingga 03-6200 8XXX
Dari 03-6202 2XXX hingga 03-6202 8XXX

c) ISDN BRI
Dari 03-6204 2XXX hingga 03-6204 4XXX
03-6204 11XX

23 - 27 Mei 2011
-

Naik taraf system sokongan khidmatan pelanggan

Negeri Selangor kecuali Lapangan Terbang Subang, Sungai Buloh, Wangsa Maju, Sg Long dan Selat Kelang Utara areas
Kelewatan dalam memproses permohonan baru dan permohonan menaik taraf perkhidmatan pelanggan di kawasan-kawasan terlibat. Walaubagaimanapun, kami masih boleh menerima permohonan pelanggan dan ianya akan diproses sebaik sahaja aktiviti penaiktarafan ini berakhir.

28 - 29 Mei 2011
-

Naik taraf system sokongan khidmatan pelanggan

Negeri Perak, Pahang,
Melaka, Kuala Lumpur, MSC dan Selangor
Kelewatan dalam memproses aduan dan laporan kerosakan untuk pelanggan di kawasan terlibat. Walaubagaimanapun, kami masih menerima aduan dan laporan kerosakan dan ianya akan diproses sebaik sahaja aktiviti penaiktarafan ini berakhir.
24 Mei 2011
-

Penyelenggaraan Rangkaian kabel Asia-America Gateway (AAG) menghubungkan Malaysia ke Amerika Syarikat dan Asia Utara

Pelanggan seluruh Negara yang mengakses laman web antarabangsa terlibat

1) Sambungan Internet perlahan semasa mengakses laman-laman web antarabangsa yang dihoskan dio Amerika Syarikat, Eropah dan Asia Utara

2) Pelanggan yang menggunakan Rangkaian Persendirian Maya (VPN) dan aplikasi-aplikasi perniagaan kritikal yang linked to Amerika Syarikat, Eropah dan Asia Utara akan mengalami gangguan perkhidmatan.

24 Mei 2011

12.00 pagi hingga 5.30 pagi
Naik taraf platform TollFree
Seluruh negara
Universal International TollFree Number (800)
26 Mei 2011

12.00 pagi hingga 5.30 pagi
Naik taraf platform - IP Prepaid
Seluruh Negara
iTalk
27 Mei 2011
12.00 pagi hingga 6.00 pagi
Migrasi rangkaian HSBB
Serdang dan KLIA
d) Perkhidmatan Internet Berkelajuan Tinggi
e) Perkhidmatan Suara Menerusi Protokol Internet
f) Perkhidmatan Video On Demand (VOD)

28 Mei 2011

12.00 pagi hingga 5.30 pagi
Naik taraf platform TollFree
Seluruh negara
Infoline (600 8X XXX) dan Talian Nur 15999
28 Mei 2011

12.00 tengah malam hingga 2.00 pagi
Naik taraf rangkaian kepada Next Generation Network (NGN)
Kuala Sungai Baru, Melaka


a) Homeline / Streamyx / Businessline
Dari 06-3876 XXX hingga 06-3879 XXX

b) ISDN BRI
06-3881 XXX

Pusing, Perak
a) Homeline / Streamyx / Businessline
Dari 05-2881 XXX hingga 05-2885 XXX

b) ISDN BRI
05-2891 1XX

31 Mei 2011


12.00 pagi hingga 5.30 pagi

Naik taraf platform TollFree
Seluruh negara
International TollFree
(1800 80 XXXX dan 1800 81 XXXX)
31 Mei 2011

12.01 pagi hingga 6.00 pagi

Aktiviti Naik taraf rangkaian Teras IP

Stampin, Sarawak
Perkhidmatan Internet, Suara, Data dan IPTV
31 Mei 2011

12.00 pagi hingga
12.00 tengahari
Penyelenggaraan akaun e-mel
Seluruh negara
Akaun e-mel pelanggan dengan domain:
a) tm.net.my
b) streamyx.com
c) bluehyppo.com
d) unifi.my


Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan di kawasan-kawasan yang telah dikenalpasti. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesulitan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my untuk pelanggan-pelanggan perkhidmatan talian tetap dan Streamyx atau ke unifi@tm.com.my untuk pelanggan-pelanggan UniFi.

Terima kasih.

source

This post has been edited by dannychen: May 21 2011, 02:51 PM

I didn't see any downtime announcement on Damansara area or Taman Tun Dr. Ismail, since my Unifi is connect to Taman Tun Dr. Ismail TMNet!

But why my DSL down for 6 days including today, mostly happened at night!!! And CS didn't mentioned any service upgrade, just keep on sending technician to change the big white device, and didn't fix the problem!!!

This is the price you pay for tmnut products & service. They charge high price but give you shit service & product.

31 May 2011 –
1 June 2011

6.00 pm (31 May) until 6.00 am (1 June)
Maintenance of
e-mail accounts
Nationwide
Customers’ e-mail accounts with the domains of:
a) tm.net.my
b) streamyx.com
c) bluehyppo.com
d) unifi.my

I live at Penang,surf any website also lag even " webpage cannot displayed " WTF Streamyx

Now said 6:00am 1 June maintenance finished but i still waiting for them keep waiting!Plus now is my holiday and i want gaming hard this time but can't login any gaming account at all even Raptr & MSN!!!!!!!!!!!!!


This post has been edited by linuxya: Jun 1 2011, 08:33 AM

I thought I was the only one in Penang to encounter this problem. I can't surf most webpages, not even check Yahoo! or GMail. It's been 2 days. No information about it beforehand also...

@JessCC Yes,i from Penang too..I can't surf website like Anime44,sometime Facebook,Youtube etc etc..and already 3 days for me..only few site can i acess really upset,plus now is holiday right?Haiz.

ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE & SYSTEM

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the upgrading schedule from 1 June 2011 until 15 June 2011:

DATE

TIME

ACTIVITIES

AREA AFFECTED

SERVICE AFFECTED

1 June 2011

12.00am – 5.00am

IPTV platform maintenance

Nationwide

TM IPTV services may experience minor service interruptions during the stipulated period.

4 June 2011

12.00 am - 2.00 am

Network upgrading to Next Generation Network (NGN)

Kota Gelanggi, Pahang

a) Homeline / Streamyx / Businessline

From 09-4811 XXX to 09-4812 XXX

09-2051 XXX

b) ISDN BRI

09-4810 0XX

6 June -15 June 2011

5.00pm - 8.00pm

Network upgrading to Next Generation Network (NGN)

Duta, Kuala Lumpur

ISDN PRI

From 03-6204 5XXX to 03-6204 8XXX

From 03-6207 1XXX to 03-6207 7XXX

03-6209XXXX

11 June 2011

12.00 am - 2.00 am

Network upgrading to Next Generation Network (NGN)

Kg. New Zealand, Pahang

Homeline / Streamyx / Businessline

From 09-4780 XXX and 09-4789 XXX

Maran, Pahang

Homeline / Streamyx / Businessline

From 09-4771 XXX to 09-4774 XXX

09-4777 XXX

During these upgrading exercises, our customers subscribing to the affected services may experience minor service interruptions in the identified areas. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my for fixed line and Streamyx customers or unifi@tm.com.my for UniFi customers.

Thank you.

_____________________________________________________________________________________________________


PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR & SISTEM TM


Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sila rujuk jadual di bawah yang menunjukkan aktiviti penaiktarafan tersebut antara 1 Jun 2011 hingga 15 Jun 2011:

TARIKH

MASA

AKTIVITI

KAWASAN TERLIBAT

PERKHIDMATAN TERLIBAT

1 Jun 2011

12.00 pagi – 5.00 pagi

Penyelenggaraan platform IPTV

Seluruh negara

Perkhidmatan IPTV TM mungkin mengalami gangguan perkhidmatan semasa tempoh masa tersebut.

4 Jun 2011

12.00 tengah malam – 2.00 pagi

Naik taraf rangkaian kepada Next Generation Network (NGN)

Kota Gelanggi, Pahang

a) Homeline / Streamyx / Businessline

Dari 09-4811 XXX hingga 09-4812 XXX

09-2051 XXX

b) ISDN BRI

09-4810 0XX


6 Jun hingga 15 Jun 2011

5.00 petang – 8.00 malam

Naik taraf rangkaian kepada Next Generation Network (NGN)

Duta, Kuala Lumpur

ISDN PRI

Dari 03-6204 5XXX hingga 03-6204 8XXX

Dari 03-6207 1XXX hingga 03-6207 7XXX

03-6209XXXX

11 Jun 2011

12.00 tengah malam – 2.00 pagi

Naik taraf rangkaian kepada Next Generation Network (NGN)

Kg. New Zealand, Pahang

Homeline / Streamyx / Businessline

Dari 09-4780 XXX dan 09-4789 XXX

Maran, Pahang

Homeline / Streamyx / Businessline

Dari 09-4771 XXX hingga 09-4774 XXX

09-4777 XXX

Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan di kawasan-kawasan yang telah dikenalpasti. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesulitan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my untuk pelanggan-pelanggan perkhidmatan talian tetap dan Streamyx atau ke unifi@tm.com.my untuk pelanggan-pelanggan UniFi.

Terima kasih.

source

---

Added on June 16, 2011, 6:31 pmANNOUNCEMENTS

UPGRADING OF TM INFRASTRUCTURE


Dear Valued Customers,
Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.
Please see below for the upgrading schedule between 16 June 2011 to 30 June 2011:

DATE
TIME
ACTIVITIES
AREA AFFECTED
SERVICE AFFECTED
16 June 2011
6.00 pm until 10.00 pm
Network upgrading at IP Contact Centre – Directory Assistance (103)

Nationwide
Customers may experience minor service interruptions to call Directory Assistance ‘103’
16 June 2011
12.00 am until 5.30 am
Upgrading of TollFree platform
Nationwide
TNB 15454 - Customers may experience minor service interruptions to call TNB Careline 15454.

18 June 2011
12.00 am until 2.00 am
Network upgrading to Next Generation Network (NGN)
Rumbia, Melaka
a) Homeline / Streamyx / Businessline
From 06-3161 XXX to 06-3163 XXX

b) ISDN BRI
06-3168 0XX and 06-3168 1XX

Sg Tekam, Pahang
a) Homeline / Streamyx / Businessline
From 09-4717 XXX to 09-4719 XXX

b) ISDN BRI
09-4710 0XX

Kota Gelanggi 1/3, Pahang
a) Homeline / Streamyx / Businessline
From 09-2051 XXX
From 16 June until 30 June 2011
5.00 pm until 8.00 pm
Network upgrading to Next Generation Network (NGN)
Duta, Kuala Lumpur


a) ISDN PRI
From 03-6204 5XXX to 03-6204 8XXX
From 03-6207 1XXX to 03-6207 7XXX
03-6209 XXXX

21 June 2011
12.00 am until 5.30 am
Upgrading of TollFree platform
Nationwide
Universal International TollFree Number (800)

23 June 2011
12.00 am until 5.00 am
Upgrading our network – IP Prepaid

Nationwide
iTalk
25 June 2011
12.00 am until 5.30 am
Upgrading of TollFree platform

Nationwide
Infoline (600 8X XXX) and Talian Nur 15999
28 June 2011
12.00 am until 5.30 am
Upgrading of TollFree platform

Nationwide
International TollFree
(1800 80 XXXX and 1800 81 XXXX)

During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my.

Thank you.

source

This post has been edited by dannychen: Jun 16 2011, 06:31 PM

my area menglembu!!download a few thousand bytes to a few kb?! and not more than 1 minute stop,file interrupted!!WTF!!!

I believe this has not been posted yet.


Just some question, does it also means UNIFI is coming to Sabah and Sarawak? Or is it just upgrading their network to support more ports?
I can't wait to propose this to those companies to ease their Internet needs!!

23 June 2011

DISCONTINUATION OF TM TELEX SERVICE

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that the existing TM Telex service will be discontinued effective 31st August 2011.

For more information, please contact our Help Desk at 100 or Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) at 03-8688 8000.

Thank you.

____________________________________________________________________________________________________


PENAMATAN PERKHIDMATAN TELEKS TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan bahawa perkhidmatan Teleks TM sedia ada akan ditamatkan secara rasmi pada 31 Ogos 2011.

Untuk maklumat lanjut, sila hubungi Pusat Perkhidmatan Pelanggan kami di talian 100 atau Suruhanjaya Komunikasi Multimedia Malaysia (SKMM) di 03-8688 8000.

Terima kasih.


Source: http://www.tm.com.my/about-tm/media-centre...LEXSERVICE.aspx

This post has been edited by pengiranijam: Jun 24 2011, 11:35 AM